Coordinated global cross functional UAT testing efforts for every internal software tool, internal websites, and dell.com. Partnered with global business partners spanning the US, Canada, Mexico, LATAM, EMEA, and APJ. Oversaw 2 to 3 large projects in tandem that often ran from three months to phases that lasted multiple years, all while pressure testing and auditing past projects for accuracy. Project workstreams spanned QA, fraud, legal, compliance, operations, risk management, sales, marketing, and software engineers. Directed testing initiatives while indirectly managing 35+ test leads and testers. Loaded defects into JIRA/Azure DevOps and monitored defects from a start to close status. Hosted daily calls with IT to discuss project and defect status. Provided regular updates to the senior leadership team on the status of all projects. Created, controlled, and maintained all production testing data used in testing efforts.• Led user testing efforts for many different projects scaling from medium sized to having a global footprint, some included:o Assisting with testing the new internal Dell global sales tool and acting as a sales consultant on features. o Supporting a website refresh for all channel partners, working to unify the look and feel of their customer premier pages across dell.com, this project included over 10,000 customer pages. o Leading testing efforts on a 24-month+ project on Dell’s new internal lease tool that created lease quotes and proposals while updating opportunities simultaneously with Salesforce.o Coordinating testing on added changes to dell.com that included a new split payment option. o Leading testing efforts on the Quebec French Bill Act, a new legal regulation to ensure French language option in a customer’s financial terms & conditions.

Served as a sales account executive utilizing BANT and MEDDIC methodologies to qualify potential business customers and maintain existing relationships within my account set. Positioned customizable lease contracts that were at competitive rates and unique to each large corporation’s current and future financial needs. ● As our Project Manager Lead, I worked cross functionally with Marketing, L&D, and Pricing as well as Dell Sales Operations to design competitive promotions, internal training courses, and sales leads.● Selected by leadership to train ~600 Dell contract members on the Dell Financial Services portfolio across 3 different US locations. ● Served in a leadership capacity presenting my department’s weekly performance updates to senior leadership, mentoring & coaching new team members, and assisting with new hire interviews. ● Had responsibility for 6 to 20 Dell sales rep’s financial metrics across multiple segments including small & medium business, large enterprise, channel, and acquisition. ● Won the prestigious Circle of Excellence Award, given to less than 5% of sales contributors yearly, earning an all-expense paid trip to Playa Del Carmen.● Earned 5 Dell #1 Account Executive of the Quarter on 8 different occasions from 2018-2022: outpacing performance amongst my peers across Texas and Tennessee. Also earned our Team Player award multiple times.● Averaged $7-8M per quarter on a goal of $7M per quarter and $2M in lease originations per quarter on a goal of $1M; exceeded my total quarterly quota consistently by 130-160%. ● Received special recognition for closing a $522,000 deal, landing the largest DFS order for FY21.

Provided deposit & cash management services, ADP payroll solutions, & a broad array of lending products to meet clients’ access to capital needs while also educating them on which banking products best fit their company. Led business development efforts to gain new clients and expand current client’s financial portfolios. ● 2012 & 2011 National Achiever Award, within the top 5% of performance across bankers nationwide & within the top 10% in 2010. ● Was continuously within the top percentile of all business banker’s nationwide month over month.● Served as a business expert with responsibility for coaching, mentoring, & educating the branch team.● Held Series 6, Series 63, and TX Group 1 investment licenses.

Assisted customers with their banking needs, learned about their financial goals, and made recommendations on the appropriate financial products based on their needs. ● Helped interview, train, mentor, and coach new and junior bankers.● Held Series 6, Series 63, and TX Group 1 investment licenses.

Personnel experience included recruiting, interviewing, hiring, onboarding, training, directing work, and evaluating performance. Analyzed team member results, listened to live calls, and identified trends to build custom action plans to improve individual and team performance. • Managed Dell sales team of 12-15 people that provided premium service to a large business account set while building business to business relationships based on the knowledge of Dell’s products, technologies, and services.• The team averaged 133% of quota attainment and consistently exceeded company KPI’s in close rate, margin per deal, lease attach rate, dollar per transaction, quality assurance, warranty services, and call efficiency.

Led efforts to reduce the OKC site’s computer and peripheral return rates which were the highest in the company. Performed root cause analysis, conducted data mining, & reviewed quality assurance data to develop a comprehensive plan to reduce returns. ● Successfully reduced site returns by 8%, greatly increasing site profitability.

Responsible for creating training materials, onboarding, and working cross-functionally with marketing & finance to develop sales leads. • Managed a team of 12-15 Dell sales representatives who were taking inbound consumer calls with the goal of solution selling a portfolio of technical products and financial services to the end user. • The team averaged 141% quota attainment and a 66% Dell Financial Services attach rate on a goal of 40%, 62% close rate, all while maintaining a 94% policy adherence on a goal of 90%.