Cultivating and strengthening lasting client relationship with key stakeholders at P&O in order to effectively manage clients.Responsible for 40 full time & variable hours operatives on multiple shift patterns; tracking holidays requests, overtime, working time directive and PPE coordination. Primary point of contact for both Client and Candidates, ensuring any queries are dealt with in a timely manner to ensure an exceptional client service on a day-to-day basis.Management of full recruitment process from start to finish, ensuring all shifts are constantly fully manned.Developed a trusted relationship with key stakeholders, when previously relationship had been tarnished, this was through clear and effect communication.Delivered a candidate focused culture, moved operation to become on-site Account Manager to increase visibility and improve relationship with both Clients and Candidates. Conflict resolution by managing priorities and expectations across external teams for P&O to operate effectively. Management of successful payroll each week through accurate data input and signing of

Management of full Recruitment process from start to finish to maintain pool of 150 candidates ensuring fulfilment rates are met.Ensure Payroll runs successfully each week through accurate inputting of data and liaising with external teams and companies.Ensure KPI’s are understood by management and senior management by providing regular reports detailing their status against target.Track workers current skills and required training to enable their development to meet present and future needs of vessel fulfilment. Management of employee absence and availability

Coordinated internal resources and stakeholders for successful completion of projects such as new website launch, integration of IT systems and training academy.Management of project timelines and budgets.Assist internal stakeholders with Project requests, ensuring all stakeholders are including and clear definition of Project scope.Delegation of project related tasks to new Trainee Project Manager.Develop spreadsheets and diagrams for successful tracking of projects.

Successfully completed a 12-month programme, learning all elements of becoming a Project Manager at Pure Business Group.Presented to Directors each quarter to demonstrate successful completion of key deliverables provided at beginning of the quarter,Managed small-scale projects with internal stakeholders.Key contact for all project queries.Timeline and budget management tracked through effective used of spreadsheets.