Manager leading a team of Housing Officers in the delivery of a private sector support and community engagement service at the University of Sussex. Responsibilities include: • Project managing a series of educational events for students across the year that have no experience in privately renting to support their move off-campus. • The delivery of a comprehensive advice service, accessible to 18,000 students at Sussex via email, telephone and face-to-face appointments around all aspects of renting housing in the private sector. • Acting as the first point of contact for members of the local community to feedback to the University about student behavior in their area and enacting all steps of the University community complaints process accurately and efficiently. • Stakeholder engagement with local councilors and community figures around student housing within Brighton and Hove. • Development and operational management of two community engagement schemes, representing a significant investment by the University in community relations. One scheme consisting of the employment of students to visit private sector houses to deliver peer to peer advice. The second scheme being an award winning Community Street Marshalling service to support students and members of the local community moving around the city at night. As well as project management, responsible for accurate recording of all feedback received on schemes and writing regular reports to advisory board around their success. • Managing the operation of Sussex Student Pad, a website for the advertisement of around 100 properties per year to rent to students by local landlords. Ensuring all properties meet legislative requirements for rental and are in line with the University’s own code of standards. Managing the marketing of the service to landlords, enquiries from landlords and students, and the administration of the service and the handling of disputes around the service.

Responsible for managing the applications and allocations of Postgraduate students and family accommodation at the University of Sussex. The role included working with the wider allocations team to ensure the service was on track to meet the University’s published housing guarantee and ensuring that information for applicants was accurate and up to date. Dealing with enquiries from applicants, residents, agents and parents via email, telephone and within the Housing Services reception. Aiding in the allocation of specialist and summer groups that generated c. £5m annually for the University and coaching summer assistants. As an additional project within the role, I led on the project management of the Investors in People accreditation within the Housing Service, ensuring that all information relating to the bid was in place for assessment as well as generating new policies and actions within the service that positively contributed to assessment outcomes. This led to Housing Services receiving a first time accreditation of Silver.