Rebecca Neri-Black Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

• Serving as the first point of contact for all visitors, clients, and contractors at the office
• Answering all phone calls and emails and directing them to the appropriate person
• Receiving, processing, preparing and sending all mail and packages for the office
• Maintaining an inventory of office supplies and ensuring that all office equipment is working properly and kept in a presentable condition
• Preserve NextGear database integrity by ensuring all information is correct and up to date
• Ensuring that all contractors have valid WSIB and certificates of insurance in the database

Toronto, Ontario, Canada

• Served as the main point of contact for corporate clients
• Responded to email and phone inquiries quickly and effectively
• Responsible for maintaining accurate records in the database
• Prepared monthly and quarterly account reports for clients
• Provided monthly and ad hoc training for new and existing clients on the use of the ContractorCheck portal
• Onboarded new clients to the portal and explained the steps needed for contractors to become accredited

• Responsible for managing the day to day operations of a mid-sized pet supplies store
• Train staff at multiple locations in Canada and the United States on our point of sale software and booking systems as well as disseminate a great deal of product knowledge
• Develop and implement staff training procedures company-wide
• Place orders with our suppliers to ensure that items are in stock to meet our business needs as well as our customer’s demands
• Create and manage monthly schedules for in-store staff
• Responsible for recruitment and hiring at the Gerrard location

• Provided over the phone and email technical support for the ACE 3000 POS system
• Offered training to both new and existing customers on our point of sale system
• Followed up on potential sales leads and closed sales with many new clients
• Mentored and trained new members of the support team as well as serving as a second tier of customer support for difficult issues
• Restructured our technical support guidelines and procedures to provide a more logical and consistent approach to handling customer issues
• Helped in developing an online knowledge base for ACE 3000 to be used by our clients

Changwon, Gyeongsangnam-do, Korea

• Taught English as a second language to classes of 25-35 middle school students
• Worked with my Korean co-teachers to implement and teach the curriculum and to overcome any language barriers with my students
• Participated in volunteer work to help fundraise for several local charitable organizations alongside other foreign language teachers in South Korea

Peterborough, Ontario, Canada

• Responsible for providing second tier technical phone and email support for a wide variety of Apple products (Mac OS X, iTunes, desktop and portable computers, etc.)
• Represented Apple and ensured that Apple’s customers had a positive customer service experience on every call or email that I handled
• Maintained a high level of technical and procedural knowledge on Apple products
• Reported emerging trends and issues on the products that I supported to engineering teams to make them aware of any new issues that may have required a more in-depth investigation
• Logged all interactions with Apple’s customers and communications with other Apple employees in an internal database to ensure accuracy, consistency and accountability
• Mentored new advisors during their transition from the classroom to the call centre environment, ensuring they would be successful during their probationary period

Bachelor Of Arts (B.A.), Anthropology

Activities and Societies: President of Anthropology Society 2007-2008 Member of Trent Rowing Club, Member and President of Trent.

Celta, Teaching English As A Second Or Foreign Language/Esl Language Instructor

Cambridge Certificate of English Language Teaching to Adults