Rebecca Page Email & Phone Number

Coraopolis, Pa, Us

Coraopolis, Pa, Us

Brought agile methodologies and ceremonies to the Platform and Infrastructure technology org in order to productize and scale platform and infrastructure needs at the enterprise level. Improved developer efficiency 15% across the organization by delivering an Integrated Developer Portal with a terraform factory process (IaC) that enables pre-provisioned, self service, cloud capabilities, PaaS, and serves as the single pane of glass for software development across the enterprise. Realized $2M in Cloud cost savings by performing a methodical assessment of all resources and partnering with product teams across the org to right-size or shut down where needed. Rolled out "off hours" capabilities for non-prod services to further contain cloud spend in which non-production resources are turned off after business hours and on weekends with the ability to manualy turn on if necessary.Documented user stories, specifications, and product features into detailed work order to communicate across teams and build mandatory requirements. Coordinated project planning and execution with team members and team leads.

Seattle, Wa, Us

Driving customer awareness and discoverability of Amazon Home Services which support the purchase of high consideration and often technical products, at every step of the customer journey.Leverage market research and customer shopping patterns to surface relevant Amazon Home Services at pivotal points of the journey (upper funnel through check out).Execute and manage targeted outbound email campaigns and creative to 200k customers with a 1.5% click through rate and <2% unsubscribe rateBuild, execute, and manage targeted display ad campaigns with an estimated 45M impressionsDeep dive all relevant pages for SEO - create and execute strategy to best leverage free search

Houston, Texas, Us

Responsible for maximizing value of the post-sale (cart page and beyond) experience for both internal and external customers from web to OMS to scheduling app and more.Deploy multi-part epic of automation features that decreased man hours by 73%Exercise strong business acumen and decision quality to deliver maximum product value in each iteration.Conceptualize and deploy enhanced product features and optimize ability to scale key programs directly responsible for gaining market share.Coordinate project planning and execution with team members and team leads.Develop product documentation to communicate and align key components of upcoming features and products to internal teams.Review sales, customer concerns and new opportunities to drive business strategy at weekly planning sessions.Coordinate design meetings and decisions across 7 internal departments and teams.Document user stories, specifications and product features into detailed work in order to communicate across teams and build mandatory requirements.

Houston, Texas, Us

Live Chat | Text | Social Care | Email | Escalationspre and post saleResponsible for developing and implementing the pre and post-sale Digital Strategy for the GCC CEC. Responsible for growing Digital revenue in key areas: Live Chat, Social, Text while improving efficiencies and the customer experience across pre and post-sale interactions while delivering on an annual $13M plan.Reduced incoming customer escalations by 80% by empowering front line associates with the training and tools they need to support our customers on the first call.Reduced incoming email volume by 26% by implementing a redesign of footer and Contact Us Page on Blinds.com to reposition email Reduced call center interactions by over 650 in 3 months by designing and implementing ability to accept PCI compliant payment in Digital channels Implemented a consultative sales email process and the program is tracking to close over $100k in 12 monthsGrew Live Chat sales 32% YoY by implementing a consultative sales process in chatGrew weekly revenue by $75k without increasing headcount by optimizing team schedule Increased chats by 300 per week by streamlining the pre-chat surveyDecreased AHT 35% and improved NPS 17% by implementing a post-sale chat flow and clear QA guidelinesImproved associate engagement by implementing weekly coaching of associates to both the pre and post-sale customer experiencesIncreased revenue $2.4M by implementing a lead generation program for our Measure and Install service in both Text and Live ChatMaintained all SLA’s and KPIs for Social Care Increased cross-functional visibility to Social Care by developing and distributing granular reportingImplemented Automate into Social Studio Grew Social Sales 90% by implementing a Social Sales lead programGrew VOA score 11 points YoY

Houston, Texas, Us

I'm the pioneer of our Social Media Customer Care group at GCC. I partner with Social Media Marketers, Customer Service, and Sales to create easy digital spaces for customers to reach us where they're already hanging out (social media). I work to provide a wow experience and create lifetime value usually within 140 characters or less. - Build channel KPIs, reporting, processes, and procedures across new channel - Develop a consistent brand voice across multiple lines of business in partnership with Marketing, PR, and Legal - Cascade key learnings to stakeholders across the business - Document and report customer and product trends to help our team and vendors improve. - Create blog and video content to educate and engage our customers