Rebecca Paice Email & Phone Number

Puyallup, Wa, Us

Puyallup, Wa, Us

Manage fundraising, coordinating events around PHS debate students, and work with a close team of other parent volunteers to help support their students involvement in Speech and Debate.

Seattle, Wa, Us

Leads a customer support team delivering exceptional service to a diverse range of departments. Drives service excellence, continually improving base processes and cultivates a top-notch team by ensuring responsiveness to a broad range of customer needs. Oversees tracking, managing, and escalation of critical issues, ensuring timely resolution and adhering to ITSD cultural values and behaviors. Provides technical coaching, training, and frequent performance communication to encourage effective work behaviors• Responsible for presenting Senior Leaders with IT Service Desk strategies and reports out on Incidents and Service Requests• Responsible for 40% of the overall Housing and Food Services IT OpX budget; manages 27% of active IT CapX projects, totaling around $580,000• Oversees all IT contract renewals; assists CIO with budget forecasting• Regularly engages with business partners to comprehend their IT requirements and establish service-level agreements to enhance support• Minimizes repeat problems by creating standards for the usage, maintenance, and growth of the ITS knowledge base• Oversees the development of training material to support the onboarding and continued growth of full-time and student staff• Manage the IT change management process to ensure the proper execution of changes to the HFS IT environment• Manages and prioritizes Service Desk initiatives that fall outside of project management peripheral • Creating standards and guidelines for end user and technical documentation

Olympia, Washington, Us

* Assists in the implementation of standards and procedures pertaining to enterprise wide systems. * Maintains, monitors, and optimizes system availability, security, and performance.* Manage project proposals and lead various projects. * Assists with the research, acquisition, development and maintenance of software that automates processes to reduce necessity of manual intervention.* Assist in creating biennial budget specific to the systems team * Responsible for software licensing renewals for applications housed by the systems team.* Manages virtual environment via Nutanix, Hyper-V and Systems Center * Manage patching, inventory, software deployments, imaging, and software licensing via Ivanti Unified Endpoint Management. * Manages Citrix Environment * Manage Active Directory and Group Policies for Department of Agriculture in WaTech shared environment.* Develops troubleshooting guides and How-To’s for service desk team in order to better resolve issues at Tier 1 level.* Manage Exchange for Department of Agriculture in WaTech shared environment.

Olympia, Washington, Us

* Promoted to Systems Engineer in May, 2018* Provide service desk technical support to Commodity Inspection Group. * Act as a liaison and first line support for outside vendor software/hardware, working with vendors to solve complex problems.* Consults with business units to analyze technology needs and business problems or opportunities. * Provide coaching/mentoring to Tier 1 support* Provide project management support; provide Commodity Inspection with technical advice on how to streamline tasks using available software solutions. * Assist in the implementation of technology within a solution to enhance business processes.* Serves as adviser and technical consultant within the division and agency for large-scale projects or enterprise systems, working both independently and as a member of a team. * Identify need, purchase, configure, and installs desktop, laptop, mobile device systems, cables, printers, GIS equipment and telecommunications equipment.

Tacoma, Wa, Us

* Mange change within the IT department. * Work to provide excellent customer service to other departments outside of IT while resolving technical issues quickly. * Create processes for the service desk in addition to how to's.* Provide training of new service desk team members. * Provide assistance to the systems administrator in managing virtual machines, Active Directory, and group policies.* Update and manage VMware View templates and pools.* Work with other departments in the company to streamline processes via integrated IT resources.* Manage PCI Policy compliance.* Manage projects including new ThinClint deployment to 38 of our stores and retirement of Windows XP machines in our environment.

Plymouth Meeting, Pa, Us

* Provide outstanding end user support to over 100+ users/workstations, including support to remote offices * Managed user AD accounts * Workstation TCP/IP configuration * Oversaw the deployment of new hardware and software packages * Headed the project to migrate 120+ workstation from Windows XP to Windows 7* Developed and maintained technical and end user How to Guides* Duties performed with minimal supervision * Implemented system imaging using Norton Ghost* Setup and managed electronic recycling

Assisted with the outline and development of a business plan with financial projections.Found ways to advertise through free and low cost resources, saving the company thousands in marketing costs.Developed policies and procedures for the company.

Provided technical support to 95+ system users throughout the state.Planned and oversaw the setup, install, upgrade, and updates to company workstations, multi-function machines, phone systems, and networks.