Rebecca Pappas Email & Phone Number

Marblehead, MA, US

Greater Boston

Responsible for leading and supporting National Grid’s strategy and sourcing activities within the US Construction Procurement organization.

Specializing in guiding clients with ease and confidence through the purchase and sale of residential properties in the Greater Boston area. Providing expertise and knowledge in property types, neighborhoods, comparative market analyses, home value estimates, home staging, strategic negotiations and closings.

Coordinates with client supply chain management, PMOs, project executives and engineering teams as they design and implement supply chain and capital project procurement solutions.Delivers innovative thinking supported by detailed analytics, data science, market research, subject matter expertise and use of PowerAdvocate software tools to help energy.

• EBSCO's Primary Point-of-contact for the Implementation of their various SaaS products, specifically for Medical and Academic clients and prospects. Additionally, the internal liaison for all communication between.
• Responsible for working directly with the client to track all project deliverables, provide guidance and feedback, and confirm all tasks have been accurately implemented for… Show more EBSCO's Primary Point-of-contact.
• Responsible for working directly with the client to track all project deliverables, provide guidance and feedback, and confirm all tasks have been accurately implemented for continued success.
• Respond promptly to client inquiries and provide product training when needed.
• Prior to go-live, conduct user testing for each product.
• Active participant in team process improvement initiatives and online documentation. Show less

Greater Boston Area

Execute training and implementation programs by providing customer-specific services assuring the customer has a smooth on-boarding and user experience. Specifically through onsite trainings, webinars, and product demonstrations.

Greater Boston Area

• Perform customer and software support in user troubleshooting and problem-solving of hardware and software issues directly through the phone and email.
• Identify specific product case trends of customers and implement next steps towards external activities.
• Develop Quarterly Usage Reports, configured from PowerAdvocate’s platform, for strategic clients summarizing their usage and key contractual information to assist the client drive deeper adoption and optimize their.
• Develop Quarterly Usage Reports, configured from PowerAdvocate’s platform, for strategic clients summarizing their usage and key contractual information to assist the client drive deeper adoption and optimize their.
• Leader of bi-weekly team Sprint Review presentations for our team’s agile framework, Scrum. Attendees include PowerAdvocate’s Leadership Team and internal stakeholders.
• Support revenue growth by interacting with the sales team and maintaining software license agreements in Salesforce and SharePoint. Show less

Brighton, MA

• Responsibilities include assisting the International Sales and Marketing team with new client research, website usage data presentation, and completing new projects as assigned by Director.
• Participate in management of client communication, delivery of broadcast materials, production of marketing materials, contract administration, web material creation, and database management.

Greater Boston Area

• Encourage Bridgewater State University’s students to study abroad by developing and participating in activities on campus, BSU’s study abroad office, and the ISA main office.
• GA Program is designed to connect personal study abroad experience to life on campus.
• Promote study abroad, represent ISA at BSU, and provide support and guidance to students before time abroad.

Bridgewater, MA

• Serve as a resource for program development, be an advising platform for interested students and provide opportunity for returned students to be continually engaged with the BSU community.
• Attend and participate in Office of Study Abroad events and activities.

Bridgewater, MA

• Contact Bridgewater State University’s Alumni through weekly phone calls to ask for their financial support.
• Attend Alumni events to interact and serve Alumni.
• Events included fundraisers and Homecoming events.
• Their support and gifts directly support student internships and scholarships.

Logan International Airport, Boston, MA

• Overcame the daily challenges of the airport location by completing tasks and working to complete common team goals.
• Responsibilities included exceptional Customer Service, reaching the monthly ESQi goal, personal Sales growth, and managing fleet operations.
• Acquired sales and marketing strategies to exceed customer expectations.

Bachelor’S Degree, Business Management, Marketing Concentration, 3.7

Activities and Societies: BSU Varsity Field Hockey, BSU Study Abroad Ambassador, ISA Global Ambassador, BSU Phonathon Supervisor, BSU.

Education record

Completed Spring 2015 semester immersed into the Italian culture, language, and society.

High School, General Studies

Activities and Societies: Honor Roll, Cape Ann League All-Star, Varsity Field Hockey, Varsity Softball, Junior Varsity Basketball.