Lead a high-performing, partner-focused team of 6, dedicated to finding, pitching, and growing relationships with premium partners to drive outsized growth across affiliate and B2B partnerships. Successfully built & implemented acquisition and Customer Success Path to drive revenue growth, increase product adoption, and decrease churn. Impact:- Improved partner retention 50% by implementing client relationship-driven tactics, follow-up procedures, and streamlining the lead generation to renewal pipeline process.- Increased revenue and conversion performance 10% over 6 months by revamping onboarding processes & implementing a data-driven strategy to track pipeline & deliverables.

Led a high-performing, customer-centric team of 12 (including 2nd line management of two supervisors) dedicated to customer loyalty, fostering long-term relationships, product adoption, and market expansion. Successfully revamped the customer success infrastructure, onboarding, and customer journey. Collaborated with executives and partners to serve as the voice of the customer to influence and shape product road-map strategy, while analyzing customer data to understand pain points and implement solutions. Developed a proven track record for creating an internal process for tracking key metrics across the organization, resulting in greater transparency into performance data and allowing us to make more informed decisions about future growth strategy.Key Achievements:- Increased revenue and conversion performance 39% YoY and exceeded $53M in ARR by revamping sales process, KPIs, and a bonus program to increase revenue and conversion performance - Improved team’s CSAT score from 3.5 to 4.75 over a 20-month period by analyzing customer data, understanding pain points, and training team on best practices to implement solutions - Increased AOV 60% resulting in $3M ARR in 2 years with 200% YoY growth by developing B2B Account Management strategy with a new upsell opportunity - Helped 3 direct reports get promoted to more senior positions through ongoing mentorship and training.

Led a high-performing, client-centric team of 10 across the US & UK. Collaborated with sales ops and executives on the lead generation process, quota setting, and KPIs. Managed all aspects of customer onboarding, including sales enablement materials, training programs, and ongoing support tools such as Salesforce CRM integrations. Conducted regular meetings with enterprise clients to maintain and increase spend through upselling, cross-selling, and consultative, bespoke solutions.Key Achievements: - Improved team’s CSAT score from 3 to 4.25 over a 12-month period.- Grew ARR by $2M YoY by developing a sales playbook to increase effectiveness of pipeline management - Decreased total employee costs 20% by hiring and onboarding new client partnership team in Denver - Increased AOV 233% ($10K to $1M+ annually depending on account size) through relationship building and client service- Increased productivity of new hires 30% by creating new hire training program for both virtual and in-person hires to improve onboarding experience and close knowledge gaps- Helped 4 direct reports get promoted to more senior positions through ongoing mentorship and training

Entrepreneurial partner manager who grew a partnership program from the ground up through prospecting and onboarding revenue-generating partnerships, developing technical integrations, and spearheading custom marketing solutions that resulted in revenue growth. Key Achievements:- Grew new partnership program to 25+ global referral, technical, and custom brand partnerships by creating a roadmap, prospecting, and developing relationships with business leaders- Increased annual contracts signed 30% by collaborating with internal sales team to create, train, and implement a new Partner Sales Cycle

International Account Manager/CSM for mid-large size agency and advertiser clients in Northeast and Canada, including Fidelity, Hill Holiday and Mediacom. Increased Saas footprint in enterprise accounts offering data and custom software licenses. Worked cross-functionally to ensure programs, campaigns, and procedures were optimized to drive customer satisfaction and retention. Created scalable policies and procedures to optimize the customer experience and ensured customers realized the full potential of the products and services to meet their objectives and goals.Key Achievements:- Accelerated overall growth by doubling account portfolio value from $5M to $10M+ in ARR through upsell opportunities, product presentations, technical training, and strong contract negotiation- Maintained 100% retention rate by monitoring adoption and utilization trends and identifying ways to increase product engagement - Promoted to Junior Account Executive, Account Executive, and Associate VP with added scope of responsibility with each promotion