Rebecca Pates Email & Phone Number

London, Gb

London, United Kingdom

Note: Coeus was acquired by Wavestone in 2023

London, United Kingdom

• Supporting our Head of IT, Technical Support Analysts and other members of the team as well as the rest of the business with any IT issues.• Providing administrative support and tasks.• Attending to our Help-desk that the whole company has access to, as well as answering internal and external calls.• Calendar scheduling and organising meetings for Head of IT.• Submitting expenses using our travel expense system Concur as well as setting users up.• Booking travel using our system Egencia. • Liaising with Directors, Head of Departments, colleagues and HR on a daily basis.• Using Active Directory, Cisco, Concur, Bond, Broadbean, Service Desk, Citrix, VPN, Exchange Admin Centre, DameWare, Remote Desktop as well as Microsoft packages.• Setting up new starters in AD, with logins and equipment.• Removing leavers from our system following a leaver’s process.• Carrying out Audits every 6months. • Liaising with BT regarding our work mobiles, conferencing and our IBM support team for laptop repairs. • Creating Mailboxes and Distribution lists then giving users access to these.• Using Remote Desktop to access a user’s computer if assistance is needed.• Setting up screens and phone systems in our office meeting rooms, desk moves and new starters.• Downloading software and programs for users.• Setting up users on Bond and on our job boards on Broadbean.• Assigning laptops and mobile phones in our system. • Data entry, setting up Wi-Fi, resetting passwords, booking couriers, sending out responsibility forms for equipment, setting up conference call logins, fixing email issues, setting up and removing Google+ accounts.

• Manage Front of House and support team members.• Welcome clients, candidates and colleagues into the building.• Provide administrative and secretarial support for over 100 staff.• Sign in external guests and allocate passes.• Make sure the front desk looks presentable at all times.• Deal with reception absences, rotas, reviews and fill out the appropriate paperwork. • Answer incoming telephone enquiries, redirect calls and take messages.• Liaise with members of staff and candidates via email, telephone or face to face.• Set up meetings with refreshments and lunches whilst managing the cleanliness. • Coordinate and arrange appointments; booking meeting rooms via the online system, ordering catering, booking couriers and handling special delivery requests.• Carry out office management tasks such as inputting data using Excel, ordering stationary, kitchen supplies and flowers for the building.• HMRC cleared and carry out personal vetting appointments with candidates for our client Capgemini.• Set members of staff up on our online travel booking system Egencia.• Process invoices from our suppliers.• Assist CEO, MD and Directors.• Help our Facilities team organise and set up events.• Deal with all levels of contact, such as security, building maintenance, cleaners, couriers and delivery companies.• Collect, distribute and frank post.• Replenish milk, condiments, paper for printers and first aid boxes on our floor.• General duties include: photocopying, faxing, printing, binding, laminating and taking care of external guests.• Handle general enquiries and problem solving.• This job is varied and takes good organisation skills to make sure each task is prioritised according to its importance.• I am also a qualified first aider and have completed both my fire warden and health and safety training.

• Customer focused role.• Took enquiries face to face and via telephone.• Team work was the number one goal so all members of staff pulled together on tasks.• Liaised with higher members of the company.• Time keeping was key when it came to handovers.• Took bookings for tables.• Learnt knowledge about the menu and the company.• Organisation helped the managing of the front of house run smoothly.• Very sociable both with colleagues and customers.• Made sure the cleanliness inside and outside where up to high standards.• Was enjoyable but was ready to take on a more important and challenging role that allowed me to develop more as an individual.

• Managed the shop floor.• Supervised staff.• Assisted customers.• Administrative duties included: payroll, check lists, stock count sheets.• Made and received telephones calls from Head Office and customers.• Used database for sold and returned items.• Learnt how to do visual merchandising.• Managed the cleanliness of the shop floor.• Liaising with other retailers and managers of the building.• I learnt how to be adaptable and developed an interest in how the business was run.