Rebecca Patten Email & Phone Number

Trusted Advisor to College Partners: I manage partner relationships from Onboarding to Account Management to ensure satisfaction, happiness, and adoption with enthusiasm as I help College Partners leverage OCAS tools to improve their International Admissions processes with the International Application Service, and new services as availableAdvocate: main.

Cambridge ON

Launched Lone Wolf's Net Promotor Score program in 2017 as a Sr Client Engagement Specialist, and have led the efforts to highlight key NPS trends, insights and customer journeys, to helps stakeholders deliver customer experience improvement action plans. I collaborate with C-level, Directors, and Management teams to consistently convey our common purpose.

Cambridge, ON

• Manage client relationships at the executive level and act as the point of escalation for customer concerns or account issues
• Develop and maintain strong relationships with Lone Wolf’s top revenue clients to ensure maximum satisfaction and retention levels.
• An advocate for clients, coordinating the efforts of internal departments to drive desired outcomes.
• Took lead on the introduction of measuring the Net Promotor Score with Lone Wolf clients, analyzing all survey results and… Show more
• Took lead on the introduction of measuring the Net Promotor Score with Lone Wolf clients, analyzing all survey results and presenting to the executive team and entire organization.
• Launched NPS committee to involve all departments in engaging with the client’s voice, and to work together to identify quick win action items, and long-term goals to improve client experience. Show less

Cambridge, Ontario

• Launched an email-marketing platform to Real Estate brokerages and agents’ homebuyers and sellers to deliver timely offers and savings to customers on the move.
• Managed a team of 8 directly under the VP of WOLFmedia in the areas of Sales, Account Management and Training.
• Closed down the WOLFmedia division in 2016 while maintaining positive relationship with existing Lone Wolf Customers

Cambridge ON

I took on this role in addition to my Manager of WOLFmedia role, to help establish this new division in the organization and create a sustainable partner recruitment and launch process. Executed several partner launches that included collaboration with Marketing, Sales, and Professional Services. Achieved the desired outcome of expanding the scope of this.

Cambridge Ontario

Responsible for the creation and delivery of advertising products purchased. I supported the ad sales team by managing their clients after the sale, and contributed to ad-hoc projects per the Director of Media and Marketing such as coordinating the development and re-launch of the WOLFmedia Network website and providing content on the Paws for Thought Lone.

Cambridge, Ontario

Clear Path Employer Services is an HR consulting firm specializing in Disability Management, Health & Safety Solutions, Legislative Compliance, and HR On-Demand Support.In this role I promoted Clear Path learning sessions, coordinating attendee registration and venue selection, preparing any necessary materials in advance and facilitating “day of” set-up.

600 Laurelwood Dr Waterloo ON

• Receive merchandise from DC and local deliveries and ensure proper documentation of the receiving and return of goods. ( HBA merchandise, Food, Pharmaceuticals & Cosmetics)
• Manage inventory using MMS inventory management system. Make adjustments as necessary and maintain inventory management score known as “MMS report”.
• Maintaining some aspects of former Assistant role such as; training new employees, scheduling and other duties as required

600 Laurelwood Dr Waterloo ON

• Managing the human, physical and financial resources of the front store and ensuring that store objectives are achieved
• Weekly schedule preparation and payroll using Workforce Management Program™
• Weekly purchasing for full store orders from distribution centre, three weekly milk orders and purchasing from other vendors as required.
• Assisting the Beauty Boutique Manager with GALA events, brand promotions etc. by designing flyers, tickets and providing any other event assistance… Show more
• Assisting the Beauty Boutique Manager with GALA events, brand promotions etc. by designing flyers, tickets and providing any other event assistance where needed Show less

SECURaGLOBE Solutions, Inc. is a security solutions services company with headquarters in the United States and Canada. Established in 2001, SECURaGLOBE has provides security solutions to businesses, law firms, celebrities and government agencies all over the worldI worked at SECURaGLOBE for my co-op placement with Conestoga College and led a small.

425 Bingemans Centre Dr Kitchener ON

70 Bridgeport Rd Waterloo ON

Leadership Fyi

Diploma, Business Administration Marketing Coop

Education record

Activities and Societies: DECA Ontario