Rebecca Paye Email & Phone Number

San Diego, California, United States

San Diego, California

As a Quality Assurance Consultant, I used my “eagle” eye for detail and technical skills to ensure marketing email accuracy at a creative and deployment level. In additional to QA, I performed Deployment Consultant duties that included email deployment configuration, audience imports/setup, queries and Journey Builder configuration. I also provided Technical QA on small Campaign Operations Projects and I was a Campaign Manager back-up ensuring email campaigns were managed to meet client expectations. • Collaborate with members of the Salesforce Marketing Cloud Campaign Delivery team to understand key campaign inputs and parameters, such as subscriber audience, creative assets, data-driven personalization, and developing an appropriate, customer-specific testing approach• Provide quality assurance reviews and other support throughout the process of developing, coding, and launching Marketing Cloud email campaigns, related landing pages and microsites, and SMS sends• Review key aspects of the design, build, and deployment processes to ensure optimal quality, including: Email construction and coding, including some HTML, CSS, and AMPscript • Email editorial and creative content, including copy and visual elements • Email functionality, including links and data-driven personalization • Subscriber data import and segmentation, including data extension configuration and filters • Deployment configuration, including subject lines, audience selection/exclusions, and send date and time• Develop, maintain, and continuously improve campaign process and quality assurance documentation• Guide the customer as needed, providing input on strategy including product advisory support and enablement• Marketing Email Deployment Setup and Quality Assurance to meet or exceed annual 99.85% accuracy• Marketing Cloud Journey Builder setup and QA• Technical QA of Audience Queries • Client Self-Service Training • Campaign Manager Backup

Greater San Diego Area

In addition to being responsible for business analyses, I worked directly with the project team and clients gathering requirements to analyze, design and implement tailored Salesforce solutions. I built strong relationships with clients and was the trusted advisor to business stakeholders, ensuring that strategy and execution were aligned. • Participate in Discovery & Framing sessions and ongoing user sessions to understand business user needs• Engage with Product Owner and Business SMEs as appropriate to refine user stories• Support assessment of Business value to groom the Product backlog• Engage with scrum teams to provide clarity around ongoing development work• Functional Requirement Documentation • Collaborate with onshore and offshore development and QA teams to explain the user-stories and conduct user-story acceptance with Business • Salesforce Administration, Sales Cloud, Service Cloud and Communities Configuration• Salesforce Analytics Reporting• Streamline processes by utilizing Workflow Automation and Process Builder• Data import/export and cleansing

Greater San Diego Area

Responsible for configuring, troubleshooting/testing and maintaining Enterprise level customers’ Oracle/RightNow CX sites. Required activities included, but not limited to this role are:• Simultaneously manage 10 + projects/clients from inception through completion utilizing the RightNow Project Methodology to achieve desired business objectives. • Apply technical knowledge of the RightNow Solution Suite – Service, Marketing, Sales, Feedback, Analytics and Chat. Configuration updates and implementation.• Analyze customer needs to gather and thoroughly document business requirements and determine feasibility of design. Provide solution creation or proof of concept demos. Determine workflow needs and solution.• Develop complex reports and dashboards in RightNow CX to provide business metrics and results.• Train clients on RightNow Solution Suite features and best practices. Provide proof of concept demos.• Coordinate resource requests for in depth training and development/engineering services.• Influence business decisions based on leveraging best practices and problem solving skills.• Configure the RightNow Solution Suite to best match a client’s existing and desired business processes. • Coordinate and prioritize all aspects of projects, including planning/designing, communication, execution and completion. • Ensure all projects are delivered on schedule and on budget with high quality and customer satisfaction. • Engage in regularly scheduled project meetings to update the business owners on the status of the project. • Collaborate with project managers, application engineers and technical architects to design a system and to obtain information on project limitations and capabilities. • Manage development implementation and technical documentation with Application Engineers. • Identify opportunities to position other service offerings to support clients’ long-term, strategic objectives.

Bozeman, Mt

Responsible for configuring, troubleshooting/testing and maintaining Enterprise level customers’ RightNow CX sites. (RightNow was acquired by Oracle in 2012, see above for more experience details)

Bozeman, Mt

• Create new feature test plans based on software design documents • Develop and execute manual tests for new product features • Provide complete test coverage of assigned areas • Communicate effectively with other members of the QA team, the development team, other departments and managers • Become an expert in the product areas tested •Train QA and other staff once testing is complete

Bozeman, Mt

• Develop, execute and maintain manual regression tests for Analytics plus common areas (2 years) and Sales (6 months) • Expert in Analytics and Sales CRM products • Platform and Internationalization regression testing • Analyze software defects to determine source and nature of defects • Thoroughly verify development fixes at the system level • Write clear and reproducible software defect incidents

Bs, Computer Information Systems

Education record