Account Manager to 100+ unique Customers using our Breezy Platform as their Applicant Tracking System. As an Account Manager I work closely with our customers on troubleshooting software and contract renewals.

Managed 95+ hotel properties with SynXis as a CRS and maintained strong client relationships. Implemented new CRS builds including connections to direct connect channels including major OTAs such as Expedia, Booking.com, Priceline/ Agoda. I successfully analyzed the Booking Engine and GDS Channel mix, Revenue performance, and production to assist clients in maximizing revenue through their direct booking channels. Assisted website clients on making edits to their website in the Vizergy Content Marketing System and how to use our Vizergy Marketing System.

As an Associate Market Manager my primary responsibility in my assigned territory is to initiate, develop and maintain a high quality portfolio of hotel products (i.e. relevant, attractive and competitive) for Expedia’s fast-growing global customer base.In doing so, I will also continuously work with my hotel partners to help them maximize the production potential from their participation in the Expedia marketplace by smartly utilizing the power of Expedia's unique data insights, marketing, distribution and revenue management toolset. My primary responsibilities include but are to build and progressively expand my portfolio of local hotel partners by introducing prospective high potential partners to Expedia’s global value proposition and facilitating their onboarding process. • Develop and sustain strong partner relationships by providing relevant data insights and superior consulting services to hotel partners (revenue management advice, marketing opportunities on the Expedia marketplace)• Ensure that their partner hotels’ product (content, rates and availability) is consistently optimized and competitive on the Expedia sites to maximize customer conversion• Secure additional inventory over high demand and compression periods to satisfy customers’ pressing needs• Secure seasonal deals, evergreen and dynamic promotions within the guidelines set by Management to support the brands’ merchandising and marketing efforts.• Continuously promote to and develop hotel partners’ high engagement with Expedia’s full suite of:o Unique market insights (partner reports, competitive data, key performance drivers)o Revenue management tools (dynamic promotions, packages, fenced deals, mobile)o Marketing and merchandising opportunitieso Specialized brands (e.g. Egencia, Hotwire, Media Solutions) potential opportunitieso Self-service tools (Expedia Partner Central), Connectivity solutions (Expedia Quick Connect) and key support functions (Property Assistance team)

Provided 24/7 Assistance to approximately 20 new hotels opening across the United States and Canada.Traveled 90% of the time.Effectively trained hotel General Managers and their employees on how to use the OPERA Property Management System. Provided hands on support for the Hotel Employees and Management with the software after hotel opening. Installed and configured the software to the hotel property specifications while following the corporate specific guidelines. Awarded MICROS Spot Award for exceeding the customers' expectations while training on property.Became an IHG certified Micros installer and trainer.Trained in the Intercontinental Hotel Group, Carlson, and Wyndham hotel environments.

Provided phone assistance to more than 75 guests per shift with reservations at any Marriott Property WorldwideEffectively sold more than 20 guest promotional preview packages, per month, providing guests with Marriott Vacation information. Awarded Marriott "Way to Go" certificate for positive guest feedback.Consistently exceeded performance goals for revenue-per-answered-call objectives.