Manage the development, design, implementation, operation, and maintenance of a County-wide records management program, which establishes policies, procedures, assessments, and remedial actions necessary for all Wake County operations to comply with all record retention, data retention, and records management requirements, including creating and overseeing the strategic records management framework for the County.

In 2015, Mike started dreaming ~ literally. Nearly every night he would wake up in the middle of the night with a new punny idea. He started drawing them out, making names and stories for his Kritterz. This was his creative outlet when hardships hit too close to home.Dementia seemed to encircle their friends and family, each person diagnosed was progressively getting worse. Seeing an awful disease up close and personal has the opportunity to change your outlook. It became clear - sharing memories with the ones you love is a valuable gift.Becky, Mike's high school sweetheart and wife of 30+ years, realized the laughter and puns they share with their family could make other families smile, too. So they set out to share their humor with the world!SOCIAL IMPACT: A portion of our profits will go towards Dementia Research, honoring the memories of friends and family we've lost to Dementia and Alzheimer's.

We deliver original graphics for a theme-based line of T-shirt designs printed on 100% cotton shirts. These designs feature cartoon marine animals that use clever puns to identify or associate the characters with situational humor. The designs are sold online and in a retail setting with plans to advance the line into other specialty items.www.carolinacoastalcritters.com

Serve as executive head of the Chapter and exercise general supervision over its affairs. Preside at all meetings of the Board of Directors and of the members. Appoint the chairmen of all standing committees with the approval of the Board of Directors. Appoint all special committees. Be an ex-officio member of all committees except the nominating committee. Keep the Board of Directors fully informed of the activities of the Chapter. Deliver to my successor in office all books, papers, records and other property of the Chapter for which he/she is or may become responsible.

Record and maintain the minutes of all meetings of the Board of Directors and send a draft of the minutes to the Board of Directors in advance of the next meeting. Post the approved minutes. Serve as chapter historian and librarian, Preserve preserving all books and papers belonging to the chapter.

After 14 years with GlaxoSmithKline, I finished my career by leading the transition and transfer of RTP based R&D archives (80K containers and >600,000 records) to Philadelphia PA, in support of GSKs R&D transformation from three hubs (London, Philadelphia and RTP) to two by 2017. During that same time, I also lead a very small team in the divestiture of 80K records related to 14 oncology products, transferring electronic and physical content to Novartis.I also:Provided operational management to archive staff within Records Management and Archiving (Part of R&D IT Organization) in GSK R&D facilities in RTP and Philadelphia.Lead day-to-day operations of archives including indexing of materials, customer document requests / retrievals, acquisitions and divestitures, and interface with World Wide Regulatory Compliance. Ensure legal, regulatory, and business requirements are followed as they pertain to archived proprietary information. Provide facilitation and leadership for global team of Operations Supervisors, ensuring harmonization of operations.Identify and implement operational efficiencies within the archives, including outsourcing of clerical indexing function.Report monthly performance metrics for global archive operations on the IT Dashboard; investigate process defects and perform root cause analysis as needed.

Supported newly formed team focused on improving external Customers’ experience in dealing with Nortel, while optimizing internal Customer Relationship Management / Contact Center resources to control and reduce cost.Created business cases to support outsourcing of contact center operations and for commercial operations process improvement initiativesCreated & maintained external vendor’s Service Level Agreement to assess performance and improve Customer’s contact center experienceDesigned & maintained commercial product modeling Balanced Scorecard, across five product line organizations, including three geographic regions (Americas, Europe, Asia-Pac)Managed and reduced $19.1M budget for geographically diverse team of 11 operations leadersImplemented customer satisfaction transaction surveys in third party contact centers in support of service quality and process improvement objectives

Provided leadership alignment and strategy design & deployment in operations organization of 1700, ensuring corporate objective alignment.* Facilitated Vision, Mission, Strategy development, and value proposition connection for senior leadership team of 15; conducted organization-wide communication / awareness campaigns* Facilitated design and development of Balanced Scorecard; delivered training as requested* Ensured alignment of geographically diverse team of 15 to 250 senior leaders * Deployed Leadership Development programs for organization of 1700 (85% attendance)* Facilitated functional communication through various creative means & media

Facilitated consistent application of process root cause analysis for key process failures, in support of corporate performance objectives. * Led team of seven Process Analysts and Program Managers in design and deployment of quality programs, performance measurements, and business analysis* Project managed cross-functional team of process representatives in development of a consistent approach to root cause analysis, corrective action, and preventive action. Deployed new process across Service organization, target audience - approximately 30,000 employees

Established centralized billing organization, collapsing ten diverse processes into two; implemented consistent metrics and quality monitoring, improving cash cycle times, invoice accuracy and customer satisfaction.* Hired 12 of 17 positions in the first 8 weeks, provided training and coaching, all while supporting $3B in annual billings* Facilitated process improvement with external Customers, directly improving satisfaction ratings; moved two of seven major accounts from a “D” or “F” to “As”

Implemented engineering job costing tool; participated on team to develop model orders and the supporting order processes.* Assumed leadership of project team of five, driving integration of engineering costing standards into installation job costing tool* Developed business case to gain approval to implement model order process; communicated business cases to all organization levels, from Engineers to division Group President* Facilitated new process training to Systems Engineers throughout North American offices

(RTP, NC - DMS100 Switching Engineering)Provided business performance metrics, workload forecasting, and scheduling tool administration in Engineering organization and in Finance.* Provided analytical detail on business trends relating to a $30M budget* Created desktop tools for budget management, performance analysis, and forecasting* Served as System Administrator for engineering task-level scheduling database; implemented SAS Data Analysis and Reporting Tool (DART) to simplify and cost reduce performance and business analysis * Acted as Engineering workload liaison to Marketing, Manufacturing and Installation in support of product delivery * Represented Engineering Support organization in major restructuring of Installation and Engineering, supporting optimization and cost reduction objectives

(Raleigh, NC - Extended Shelf Life Packaging Division)Managed staff of four accounting specialists, responsible for Accounts Receivable, Accounts Payable, Purchasing, Payroll, and Inventory analysis.

(Clarksville, VA - Worsted Wool Division) Performed general accounting duties as part of a leadership development rotation; primary responsibilities included Payroll and Inventory analysis, supporting Plant Manager.