Rebecca Purdie Email & Phone Number

Melbourne, Vic, Au

Melbourne, Victoria, Australia

Melbourne, Australia

Leading multiple streams of work focused on delivery a secure management solution that is compliant with Payment Card Industry (PCI) Data Security Standards (DSS) across Sportsbet.

Strategy and initiative management focussed on reducing customer effort in service channels through the implementation and enhancement of digital capability.• Expansion of Live Chat capability• Assisted and self service strategy

• Led a range of projects across the digital portfolio including mobile app development, infrastructure, security and content management system upgrades.• Establish new channels, built strategic capability and improved customer experience• Governed project budgets ranging from $10m to $90m• Waterfall and Agile project management

Project management of the ANZ business team during ANZ's involvement in the industry project MAMBO• Supported industry activities, collaborating with industry• Led internal business team and stakeholder engagement

Led the implementation activities for the introduction of the American Express scheme into ANZ.• Change mangement• Development and implementation of the migration approach to introduce AMEX to existing customers

Melbourne, Australia

Led a team of 180 call centre agents in a outbound collections contact centre.• Team leadership, providing guidance to ensure improved performance aligning with business goals.• Supported the rollout of new dialler technology

Hannover Area, Germany

Led 3 concurrent project for the German business• Introduction of VisionPLUS and credit cards• Process re-engineering of key operational processes• Development of new collections management system