• Create and maintain training materials.• Create user guides, data dictionaries, and report references.• Create user FAQ documents/videos as needed.• Host training webinars for Aftermarket, OEM, and Lender clients.• Take ownership of all client training tasks and prioritize by level of urgency.• Provide the highest level of service to customers.• Effectively and professionally communicate via email, phone, videoconference, and provide accurate and timely responses to questions and requests for information.

• Welcomed clients and guests upon entry.• Answered and redirected incoming phone calls.• Managed staff calendars to schedule client appointments.• Maintained inventory and documentation.• Provided calm focus and de-escalation in emergency situations.

• Supported five professors in the Negotiation, Organizations, and Markets department through back end course support, forward-facing research, and general administrative duties.• Managed course delivery: updated the learning management system, tracked student work, liaised with prominent guests, coordinated audiovisual support, and organized in-class activities. • Communicated professionally with internal and external stakeholders on behalf of the faculty.• Managed complex calendars, travel arrangements, and expense reimbursements.• Proofread cases and papers, retrieved research resources, and submitted materials for publishing and distribution on campus and globally.• Planned events: communicated with guests, reserved rooms, ordered catering, and managed all logistics.• Prepared meeting documentation, managed filing systems, and maintained office inventory.• Collaborated with fellow Faculty Support Specialists on projects and departmental activities.• Moved projects forward and continually looked for ways to leverage faculty time.

• Administered financial software training on a daily basis to 300+ customers.• Collaborated with other installation teams to ensure customer satisfaction throughout the software installation process.• Led my team in the training of a new product to complete over 250 installations in 6 months.• Directed a series of classes to provide detailed information and support to related teams and new hires.• Oversaw the merge of internal teams within the company to reduce unnecessary wait time for both customers and employees.• Created modernized checklists and product guides to provide team members with standardized procedures and allow new hires to deliver trainings more quickly and confidently.

Clarified professional-level principles of finance for fellow students in a way that was more personalized and readily comprehensible.

• Assembled and reconciled financial requisitions for Associate Director of Admissions, ensuring accurate reports and forecasts.• Established college-to-student relationships across multiple states by leading studies on how Cedarville can meet unrecognized needs and interests of potential future scholars.• Strategized as a team to tailor communication strategies to recruit and retain students, resulting in a record setting enrollment of nearly 4000 students for 2017-18 academic year.• Developed strategic processes to better record and analyze student recruitment data to benefit future admissions efforts and mitigate future conflicts.

Maintained daily cash flows of $10,000 for camp activities on QuickBooks and developed a working budget for the kitchen.

• Focused on second mile customer service while promoting team cohesion and company efficiency.• Achieved the Chick-fil-A Leadership Scholarship based on leadership, academic achievement, and community involvement.

Provided administrative assistance, including transcript processing, file organization, call screening, and receptionist duties.