Rebecca Roberts Email & Phone Number

Nottingham, United Kingdom

Nottingham Area, United Kingdom

• Supporting Project Managers, Programme Managers and Senior Managers to improve Project and Service delivery across the company. To maintain an accurate Resource Pool for use on Project bookings. To facilitate accurate.
• Maintaining the Capacity Plan to ensure efficient resource management.
• Reviewing and advising on resource shortfall and skills gaps.
• Creation and maintenance of partner framework for resource agencies.
• Managing contract resource on-boarding, performance and exit.
• Providing accurate and timely Management Information and Reports as required. Including financial and resource reporting to Director Level.

Nottingham, United Kingdom

• Ensuring key service contracts are maintained and developed across Education, Central Government and Corporate markets. Contract revenues totalling circa £1m.Key Duties:
• Developing and maintaining customer relationships visiting customer sites to ensure high quality standards of professionalism are met.
• Assist the Service Delivery Director with annual budgets and forecasting to ensure the service area is profitable and well resources.
• Promoting service contracts by assisting in Pre Sales teams
• Ensuring contracts are renewed in a timely manner by providing support to the account Managers
• Responsible for the management of all reporting to support key initiatives and to monitor compliance to agreed KPI’s and SLA’s.

Nottingham, United Kingdom

• Managing a fast paced Service Desk and Infrastructure team whose offerings include:
• User and system administration services
• Escalated Support
• Pro-active monitoring
• Remote Management of infrastructure and services
• Release, patch and asset management