Rébecca Rousseau Email & Phone Number

Montreal, Quebec, Canada

Culinary Content Writer ( 8 articles / month )Newsletter Editor ( 2 / month )Writing, copy editing, and proofreading experience.Knowledge of SEO and industry best practices.

Montreal, Quebec, Canada

- Culinary Editor- Cultivate lists of potential clients- Write package proposals for potential clients.- Performing data searches - Monitoring and updating existing data when required- Reviewing and entering data information into the appropriate databases - Schedule meetings for sales representatives- Create agreements with all necessary information to.

Create and distribute content daily on the various social networksManage and write weekly newslettersManage the deployment of digital campaignsRespond to the needs of member hotels in terms of communicationsCoordinate the deployment of contests and awards ceremoniesCreate content and manage website updates

Montreal, Quebec, Canada

Montreal, Quebec, Canada

Bangkok, Bangkok City, Thailand

Pioneer interactive multimedia system for teaching and learning English. - Develop English language skills so learners are ready for international business operations. Using English in the workplace. - Research and develop stakeholder resources and modern educational technologies to enhance communication potential to be effective in today's world.

Montreal, Canada Area

• Act as the point of reference for guests who need assistance or information and attend to their wishes and requirements
• Understand customer’s needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel
• Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations
• Answer to social media reviews on Booking, Expedia, Medalia and Trip Advisor

Montreal, Quebec, Canada

- Schedule bellman, valet, operator, porter and receptionist schedules- Supervise and supervise the reception team to ensure exemplary service- Make individual and group assignments up to three days in advance according to the specific needs of each.- Count all on rankings and monthly enlistments- Management of complaints and car accidents

Montreal, Canada Area

-Make and analyse daily hôtel prices- Pace report-Revcaster-Take group reservation-Manage group reservations-Train supervisors and employees- Front Desk and Supervisors Schedules planification weekly-Create and negociate corporate rates

Montreal, Quebec, Canada

- Creation and Supervisor of the call center of Keija Group- Customer service, training of and manager of the Front Desk Team- Guest complaints problem solver- Create and implant new procedures for the Front Desk+ Reservations- Opening&Closing of the Housekeeping

Villa Florentine, Région De Lyon, France

Assuring a high quality service while doing all the daily accounting for the hotel, bar and restaurant. Dealing with online commissions and account debotr. Prepare all the reports and operations for the next day.

Lyon Area, France

Welcoming guests, restaurant recommendations, transportation arrangements, maintain the hotel’s high standard of service and hospitality, preparing all the upcoming arrivals, increase the Accor Hotel Group subscriptions.

Quebec, Canada

Coaching call center agents, insure the quality of service on every call by all agents, be an example for colleagues, building individual and group training to grow guest satisfaction and sell products combining guest and company expectations.

Québec, Canada

Give particular attention to guest needs, including at check in, in booking city tours and ski-doo trips, and manage hotel reservations.

Bilingual Tourism Certification: Tourism Enterprise Growth Specialization, Tourism

In this program, which is unique in Québec because of its bilingual nature, I have develop the skills to manage events, design tourism.

Des, Formation Et Enseignement Secondaires

Activities and Societies: Harmonie et jeunes du monde