Responsibility for Revenue Generation, Operations and Professional Services Delivery Teams. Driving profitability, Client Satisfaction, Employee Engagement and a Change Resilient Culture.• Delivery of Forecast Targets in a challenging Tech Market.• Average Client Satisfaction Rating of 8.9.• Addition of 8 new logos over 12 months• Organization Redesign to meet profitability and efficiency targets.

Oversight for all NSW Clients, working with Enterprise and Commercial level clients on professional services solutions for best practices quality assurance projects.• Lead ways of working change to orientate towards successful KPI driven operations.• Retain existing client base and manage a region wide pipeline of white space.• Manage Accounts Team, Senior Account Directors and Account Managers.• Reorganisation of revenue distribution to hit profitability and efficiency targets.

• Implementation and management of corporate organisational structure servicing both B2B and BCC clients.• Creation of revenue department and management to key sales targets• Maintain profit and loss responsibility across the business• Source and build to technology layer of business operations• Manage key business acquisitions from Due Diligence though to resource integration• Facilitate key tenders programs to win significant material tenders• Navigate complex legal and compliance requirements

• Lead organisational change for innovative technology, analytics and telecommunications service provider• Commence as General Manager to transition from founder-run to Board-run business with C-level executives• Transition to CEO role after establishment of new organisational structure• Reorganise structure to build cost efficiencies into the organisation• Maintain full profit and loss responsibility across the business• Manage Australian operations as well as Singapore, Malaysia and New Zealand bases servicing global clients• Achieve growth targets to build business into medium to large enterprise• Turnaround business performance within 12 months through effective resourcing and increased sales• Identify and secure enterprise partnership deals to better leverage business position• Shift client profile to capture larger revenue per user through more complex requirements• Develop wider product range and establish go to market partner channel to increase market share• Implement successful digital marketing plan, increasing closure of inbound leads by 50%• Navigate complex legal concerns to strategically position the business in preparation for sale

• Work as independent business consultant to provide executive and sales coaching across various industries• Consult and negotiate with small and large companies on range of programs and projects• Provide business coaching and support• Manage project milestones and road maps to ensure deliverables achieved within set deadlines• Design and deliver sales training to increase conversions• Coordinate events and associated marketing• Design range of marketing plans and collateral including newsletters and digital content• Facilitate change and transformation projects during periods of service transition• Advise on operational management to optimise business processes

• Commence as Technical Teams Manager and Product Specialist during start up period• Transition quickly into executive leadership roles• Support the rapid growth of the agency, delivering digital media solutions for small to medium businesses• Evaluate and restructure organisational design to align with and deliver on business goals• Build Operations, Marketing, Product and Project Management functions• Manage and reorganise IT, Technology and Facilities functions to streamline cost and performance• Establish and manage the teams underpinning functional business areas• Promote positive culture within the senior leadership team and across the business• Establish and contribute to employee mentoring program• Report directly to the Australasian Managing Director• Manage product development & support, PMO, marketing, technical, sales, systems and client services teams• Lead cross-functional team of 70+ staff spread across Australia, New Zealand, Singapore and Japan• Create multi-national change project to evolve client experience across the organisation• Implement field and centralised client services function• Overhaul the company’s go to market approach• Successfully roll out major projects and new product lines such as digital marketing automation software• Develop market-leading SEO solutions• Implement business improvements to improve net promotor scores from -13 to +30 over one quarter• Review marketing strategies to optimise return on investment for pay-per-click online campaigns• Establish channel development market• Design PMO structure which was subsequently rolled out across other global ReachLocal businesses• Audit list of major suppliers and key vendors to maximise revenue• Accept nomination for the annual Global Top Performer award

• Provide marketing and operational support to a small automotive performance and engineering business• Report directly to the Managing Director/Owner• Coordinate general operational functions of the business• Oversee the company’s marketing strategy design and implementation• Generate leads through effective customer engagement• Build and maintain strong enterprise account partnerships• Manage financial administration tasks including optimisation of bookkeeping functions• Streamline ordering and procurement processes• Implement HR policies and procedures• Design, develop and manage company website• Plan and execute digital marketing campaigns, optimising cost per lead and sales conversion ratios• Facilitate successful events such as trade shows• Effectively prepare the business for a planned sale to investors

Started as Client Helpdesk Management then moved to website administration, responsible for the online channel of the business. Successfully grew the online section of the business from 4% of overall revenue to 11%. Left this role to take on more responsibility at a new opportunity.