AeroLeads people directory · profile
Rebecca Sechen Email & Phone Number
Vice President of Sales and Customer Success
at
AOTCO
1 work email found
@360insights.com
LinkedIn matched
✓ Verified Jul 2026
4 data sources
Profile completeness 100%
Current company
Role
Vice President of Sales and Customer Success
Location
Boston, Massachusetts, United States
Who is Rebecca Sechen? Overview
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Quick answer
Rebecca Sechen is listed as Vice President of Sales and Customer Success at AOTCO, based in Boston, Massachusetts, United States. AeroLeads shows a work email signal at 360insights.com and a matched LinkedIn profile for Rebecca Sechen.
Rebecca Sechen previously worked as Vice President of Customer Success at Aotco and Global Senior Director, Growth and Strategy at 360Insights.Com. Rebecca Sechen holds Ma, Communications from University Of Maine.
Company email context
Email format at AOTCO
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*@360insights.com
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Profile bio
About Rebecca Sechen
As a versatile and strategic Customer Success Leader focusing on B2B SaaS organizations, I strive to transform business and customer success by leveraging data-driven insights, supporting process optimization, and improving operational efficiencies. As a proactive leader with an action mindset, I thrive in dynamic environments where I can wear multiple hats and have a direct impact on the company's success. My ability to build strong relationships with customers and understand their needs has consistently resulted in high customer satisfaction rates and increased retention and growth rates. Key areas of focus are:Team Leadership: I have a proven track record of assembling and leading highly effective customer management teams from the ground up, resulting in a Net Revenue Retention rate upwards of 134%. Customer-centric Approach: I am deeply committed to delivering exceptional customer experiences and driving long-term success for clients. By implementing data-driven strategies and closely collaborating with cross-functional teams, I have consistently improved customer satisfaction scores and increased upsell and cross-sell opportunities.Process Optimization: Throughout my career, I have implemented customer management playbooks, standardized onboarding procedures, and established metrics-driven performance management systems to enhance efficiency and scalability. Start-up Mindset: I have a deep understanding of the unique challenges and opportunities that early-stage organizations face. I thrive in fast-paced, resource-constrained environments and possess the adaptability to quickly pivot strategies based on evolving market dynamics. Offering over 16 years of excellence in spearheading customer success and account management strategies with a concentration on Fortune 500 organizations, I am well-versed in overseeing all aspects of strategic customer management, growth, and retention. If you’d like to discover more about my background, please reach me at beckysechen@gmail.com.Key Skills: Customer Success | Training and Development | Account Management | Playbook Development | Executive Leadership | Commercial Negotiations | Portfolio Growth | Client Relationships | Net Revenue Retention
Listed skills include Account Management, Cross Functional Team Leadership, Strategy, Process Improvement, and 39 others.
Current workplace
Rebecca Sechen's current company
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11 roles
Rebecca Sechen work experience
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Vice President Of Customer Success
Current
Sep 2023 - Present
Global Senior Director, Growth And Strategy
- Led the account and renewal management to improve and enhance overall client operational effectiveness and success.- Increase customer value and retention by providing strategic leadership for a team of customer success professionals. - Restructured processes, frameworks, and KPIs to achieve significant revenue growth and account retention across a 400+ customer portfolio worth over $80M annually.- Successfully yielded $500K+ and a 35% increase in subscription revenue within three months by introducing innovative upselling strategies, including a renewal management program. - Exceeded the annual quota of $10M by expanding revenue streams from new business and account retention.
Jun 2021 - Sep 2022
Vice President Of Customer Success
- Served as a trusted people manager and SME on all aspects of customer success.- Drove continuous improvements of team performance by reviewing Customer Health Scores. Reached an annual Net Revenue Retention Rate of 125% by fine-tuning customer success strategies. - Successfully established the team as a major driver of profitability and sustainable revenue growth within the business.- Promoted effective executive decision-making by implementing a CRM solution, driving improvement in customer data management, process automation, and management information reporting.
Feb 2019 - Jun 2021
Global Director Of Account Management
- Launched and oversaw the Account Management team, designing strategies to achieve customer success, retention, and sales revenue growth for a portfolio of 600+ accounts. - Accomplished set growth targets across a $40M portfolio by selecting, hiring, and coaching a team of high-performing Account Managers. - Increased Net Retention rate from 85% to 95% within one year of establishing the team, by consistently overseeing performance and progress.
Jan 2017 - Jan 2019
Global Director Of Enterprise Customer Success
- Promoted high levels of customer success and account retention across a lucrative portfolio of enterprise clients. - Advised the executive committee on a variety of programs as a customer success subject matter expert.- Surpassed $25M in annual sales and drove quality across 150+ accounts by developing an enterprise Customer Success Management playbook.
May 2015 - Jan 2017
Account Executive
Enservio® blends digital technology with human expertise to provide risk–free solutions for the entire contents claims process. Insurance carriers rely on the Enservio platform and services to achieve the optimal business outcome for their contents programs, driving superior policyholder satisfaction and efficient workflow.
Jan 2014 - Apr 2015
Director Of Account Management
PlumChoice is a leading provider of certified cloud and technical support services to consumers and small businesses. PlumChoice partners with retailers, OEMs and distributors to provide support solutions to customers needing help with setup, connectivity, Internet of Things (IoT) devices and Cloud services. PlumChoice has handled over 15 million tech support requests, delivering market-leading customer satisfaction scores, to empower customers to get the most out of their technology.
Jun 2010 - Jan 2014
Senior Account Manager
Over the past 17 years, HomeServe has been a leading provider of home repair solutions in North America providing home repair plans that help protect our customers’ budgets from the expense and inconvenience of water, sewer, electrical, plumbing, HVAC, and other home repair emergencies. We have helped to save our customers over one billion dollars in home repairs by providing affordable home repair coverage and exceptional, local repair service. HomeServe is a BBB Accredited Business with an A+ rating that is dedicated to putting a smile on the faces of our over 4.5 million customers across the U.S. and Canada.
May 2007 - Jun 2010
Client Services Project Manager
Agero is working with leading vehicle manufacturers and insurance carriers to drive the next generation of roadside assistance technology forward. An established industry leader, we’re putting technology front and center in our transformative digital roadside platform powered by SF-based Swoop, our comprehensive accident management services, our knowledgeable consumer affairs and connected vehicle capabilities, at our three state-of-the-art contact centers, and beyond.
Mar 2004 - May 2007
Inside Sales Engineer
At Chromalox, we engineer advanced thermal solutions to be the world's sustainable solutions partner. We do it better, and we've been doing it longer than anyone else.-Leading the future transformation in energy, materials, advanced technology, and health and nutrition.-Known experts at delivering solutions that EXCEED expectations-A presence on six continents to provide rapid service and support whenever and wherever needed.-The world's premium provider of electric thermal technologies globally.
Sep 2002 - Jan 2004
2 education records
Rebecca Sechen education
Ma, Communications
University Of Maine
Bs, Liberal Science
Syracuse University
FAQ
Frequently asked questions about Rebecca Sechen
Quick answers generated from the profile data available on this page.
What company does Rebecca Sechen work for?
Rebecca Sechen works for AOTCO.
What is Rebecca Sechen's role at AOTCO?
Rebecca Sechen is listed as Vice President of Sales and Customer Success at AOTCO.
What is Rebecca Sechen's email address?
AeroLeads has found 1 work email signal at @360insights.com for Rebecca Sechen at AOTCO.
Where is Rebecca Sechen based?
Rebecca Sechen is based in Boston, Massachusetts, United States while working with AOTCO.
What companies has Rebecca Sechen worked for?
Rebecca Sechen has worked for Aotco, 360Insights.Com, Mainstay, Brandwatch, and Enservio.
How can I contact Rebecca Sechen?
You can use AeroLeads to view verified contact signals for Rebecca Sechen at AOTCO, including work email, phone, and LinkedIn data when available.
What schools did Rebecca Sechen attend?
Rebecca Sechen holds Ma, Communications from University Of Maine.
What skills is Rebecca Sechen known for?
Rebecca Sechen is listed with skills including Account Management, Cross Functional Team Leadership, Strategy, Process Improvement, Leadership, Management, Business Development, and Crm.
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