Rebecca Sechen Email and Phone Number
Rebecca Sechen work email
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Rebecca Sechen personal email
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As a versatile and strategic Customer Success Leader focusing on B2B SaaS organizations, I strive to transform business and customer success by leveraging data-driven insights, supporting process optimization, and improving operational efficiencies. As a proactive leader with an action mindset, I thrive in dynamic environments where I can wear multiple hats and have a direct impact on the company's success. My ability to build strong relationships with customers and understand their needs has consistently resulted in high customer satisfaction rates and increased retention and growth rates. Key areas of focus are:Team Leadership: I have a proven track record of assembling and leading highly effective customer management teams from the ground up, resulting in a Net Revenue Retention rate upwards of 134%. Customer-centric Approach: I am deeply committed to delivering exceptional customer experiences and driving long-term success for clients. By implementing data-driven strategies and closely collaborating with cross-functional teams, I have consistently improved customer satisfaction scores and increased upsell and cross-sell opportunities.Process Optimization: Throughout my career, I have implemented customer management playbooks, standardized onboarding procedures, and established metrics-driven performance management systems to enhance efficiency and scalability. Start-up Mindset: I have a deep understanding of the unique challenges and opportunities that early-stage organizations face. I thrive in fast-paced, resource-constrained environments and possess the adaptability to quickly pivot strategies based on evolving market dynamics. Offering over 16 years of excellence in spearheading customer success and account management strategies with a concentration on Fortune 500 organizations, I am well-versed in overseeing all aspects of strategic customer management, growth, and retention. If you’d like to discover more about my background, please reach me at beckysechen@gmail.com.Key Skills: Customer Success | Training and Development | Account Management | Playbook Development | Executive Leadership | Commercial Negotiations | Portfolio Growth | Client Relationships | Net Revenue Retention
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Vice President Of Sales And Customer SuccessAotcoBoston, Ma, Us
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Vice President Of Customer SuccessAotco Sep 2023 - PresentBillerica, Massachusetts, Us -
Global Senior Director, Growth And Strategy360Insights.Com Jun 2021 - Sep 2022Whitby, Ontario, Ca- Led the account and renewal management to improve and enhance overall client operational effectiveness and success.- Increase customer value and retention by providing strategic leadership for a team of customer success professionals. - Restructured processes, frameworks, and KPIs to achieve significant revenue growth and account retention across a 400+ customer portfolio worth over $80M annually.- Successfully yielded $500K+ and a 35% increase in subscription revenue within three months by introducing innovative upselling strategies, including a renewal management program. - Exceeded the annual quota of $10M by expanding revenue streams from new business and account retention. -
Vice President Of Customer SuccessMainstay Feb 2019 - Jun 2021Boston, Massachusetts, Us- Served as a trusted people manager and SME on all aspects of customer success.- Drove continuous improvements of team performance by reviewing Customer Health Scores. Reached an annual Net Revenue Retention Rate of 125% by fine-tuning customer success strategies. - Successfully established the team as a major driver of profitability and sustainable revenue growth within the business.- Promoted effective executive decision-making by implementing a CRM solution, driving improvement in customer data management, process automation, and management information reporting. -
Global Director Of Account ManagementBrandwatch Jan 2017 - Jan 2019Brighton, East Sussex, Gb- Launched and oversaw the Account Management team, designing strategies to achieve customer success, retention, and sales revenue growth for a portfolio of 600+ accounts. - Accomplished set growth targets across a $40M portfolio by selecting, hiring, and coaching a team of high-performing Account Managers. - Increased Net Retention rate from 85% to 95% within one year of establishing the team, by consistently overseeing performance and progress. -
Global Director Of Enterprise Customer SuccessBrandwatch May 2015 - Jan 2017Brighton, East Sussex, Gb- Promoted high levels of customer success and account retention across a lucrative portfolio of enterprise clients. - Advised the executive committee on a variety of programs as a customer success subject matter expert.- Surpassed $25M in annual sales and drove quality across 150+ accounts by developing an enterprise Customer Success Management playbook.
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Account ExecutiveEnservio Jan 2014 - Apr 2015Needham, Ma, UsEnservio® blends digital technology with human expertise to provide risk–free solutions for the entire contents claims process. Insurance carriers rely on the Enservio platform and services to achieve the optimal business outcome for their contents programs, driving superior policyholder satisfaction and efficient workflow. -
Director Of Account ManagementPlumchoice Jun 2010 - Jan 2014Lowell, Ma, UsPlumChoice is a leading provider of certified cloud and technical support services to consumers and small businesses. PlumChoice partners with retailers, OEMs and distributors to provide support solutions to customers needing help with setup, connectivity, Internet of Things (IoT) devices and Cloud services. PlumChoice has handled over 15 million tech support requests, delivering market-leading customer satisfaction scores, to empower customers to get the most out of their technology. -
Senior Account ManagerHomeserve Usa May 2007 - Jun 2010Norwalk, Ct, UsOver the past 17 years, HomeServe has been a leading provider of home repair solutions in North America providing home repair plans that help protect our customers’ budgets from the expense and inconvenience of water, sewer, electrical, plumbing, HVAC, and other home repair emergencies. We have helped to save our customers over one billion dollars in home repairs by providing affordable home repair coverage and exceptional, local repair service. HomeServe is a BBB Accredited Business with an A+ rating that is dedicated to putting a smile on the faces of our over 4.5 million customers across the U.S. and Canada. -
Client Services Project ManagerCross Country Automotive Services Mar 2004 - May 2007Medford, Massachusetts, UsAgero is working with leading vehicle manufacturers and insurance carriers to drive the next generation of roadside assistance technology forward. An established industry leader, we’re putting technology front and center in our transformative digital roadside platform powered by SF-based Swoop, our comprehensive accident management services, our knowledgeable consumer affairs and connected vehicle capabilities, at our three state-of-the-art contact centers, and beyond. -
Inside Sales EngineerChromalox, Inc. Sep 2002 - Jan 2004Pittsburgh, Pa, UsAt Chromalox, we engineer advanced thermal solutions to be the world's sustainable solutions partner. We do it better, and we've been doing it longer than anyone else.-Leading the future transformation in energy, materials, advanced technology, and health and nutrition.-Known experts at delivering solutions that EXCEED expectations-A presence on six continents to provide rapid service and support whenever and wherever needed.-The world's premium provider of electric thermal technologies globally.
Rebecca Sechen Skills
Rebecca Sechen Education Details
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University Of MaineCommunications -
Syracuse UniversityLiberal Science
Frequently Asked Questions about Rebecca Sechen
What company does Rebecca Sechen work for?
Rebecca Sechen works for Aotco
What is Rebecca Sechen's role at the current company?
Rebecca Sechen's current role is Vice President of Sales and Customer Success.
What is Rebecca Sechen's email address?
Rebecca Sechen's email address is be****@****ail.com
What schools did Rebecca Sechen attend?
Rebecca Sechen attended University Of Maine, Syracuse University.
What skills is Rebecca Sechen known for?
Rebecca Sechen has skills like Account Management, Cross Functional Team Leadership, Strategy, Process Improvement, Leadership, Management, Business Development, Crm, New Business Development, Competitive Analysis, Sales, Salesforce.com.
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