Rebecca Sylvia Jane Wilson Email & Phone Number

Selfridges

Change Management Role - Managing Women’s, Men’s & Accessories T:20 across two floors (x5 Management)Re organisation and implementation of positive changes and align team to luxury lifestyle vision whilst creating Repeater and VIC clients in a fast-paced environment. -Reporting directly to the Retail Director, delivering business review, forecast, action and strategy plans and KPIS to overall increase productivity across the departments utilising the community of Selfridges.-Managing overall behaviours to align to company values using SMART objectives, clear communication and positive mindset.-Creative Brand exposure with collaborations across all Personal Shopping depts, Digital and VM due to network within Selfridges from previously working there -Implemented service structures and correct tools of support to elevate a more 121 personalised service to ensure full customer journey -Created a fun, positive culture and team unity to work as one strengthening skillsets and confidence. Championed key individuals to ensure successful growth and personal achievement.-Educated and promoted product knowledge including aftercare services, also give hands on trainings on communication, how to manage client expectation, working under pressure, floor presence, motivation and blue sky thinking, body language, storytelling, understanding how to drive appointments, meaningful messages.- Consistent liaising via H/O with strong relations across stake holders to ensure the boutiques are set up for success-Achieved runner up for ‘Manager of the Year 2024’ (Northern Europe)

Mayfair

Change Management Role - Multi site across Mount St T:10 & Dover St T:5TO £3m – Successfully achieved +£1m, 1 year ahead of Plan and gained promotion to take over concessions.T:10 (x3 Management)-Reported directly to the Retail Director for business review, forecast, action plans and KPIS to overall increase productivity.-Aligned team behaviours to the company values by giving trainings, autonomy with Areas of Pride, Brand Ambassadors, Champion and Buddy Systems to ensure there was a sense of Retail Family and value.-Partnered with Retail Ops team to plan events, product launches and activations linked to the Retail Wheel using my creative skillset and network within the Mayfair community. -Brought in own loyal network of Clients and PS/ Stylists-Created Social Platforms for softer less intrusive ways to engage. -Completely reset the London stores mentality of ‘solo’ working to a now community working as one.

Multi Brands 77 Fulham Road

3 Floors of Multi Luxury RTW, ACC & Fine Jewellery brands including brands such as Dior, Saint Laurent, Celine, Fendi, Bottega, Balenciaga, Balmain, Peter Do, The Row & Shay jewellery. Change Management Role - Alignment to new company vision. Reported directly to Area Manager •Establish and implement action plans to develop sales for each department and client segment along with giving the team the tools to support autonomy and individual growth•Proactively define opportunities for growth and execute actions accordingly to ensure business goals and strategy projects land •Develop strong business relationships with stakeholders to maximise working efficiencies•Implement and develop a new clientele network for the store whilst deepening existing relationships •Responsible for creating key business initiatives for the store by implementing structure which aids better ways of working •Ensure and coordinate the efficient running of the store both front and back of house •Align team to correct Procedures and Polices via clear concise trainings along with correct management •Key networker working with external Stylists, Personal Shoppers and own Clientele •Responsible for the recruiting and onboarding of new members

London, United Kingdom

From September 2019 I took over Concessions Louis Vuitton, Chanel & Miu Miu to build better relations and support growth whilst still overseeing Super Brands OB Departments being, Givenchy, Valentino, Stella, Alaia & Roland Mouret. Focus on implementing Service Structures to drive clienteling, Loss Prevention packs and individual talent grids.T.O 12mT:25 (X5 Brand Managers)Floor Duty 300 team members Prior to December 2017:Managed Designer WRTW OB T:20 (8 Brand Managers)Floor Duty overseeing 300 team members Drove the success of 40 Designer brands across two Edit Departments including Balmain, Versace, Victoria Beckham, Roksanda, David Koma, Temperley, Peter Pilotto & Oscar De La Renta Strong presence as the Weekly Duty Manager giving exposure to managing the Second Floor as a whole. Own bought staff being 300 including the Shoe Gallery. Also supported other Floor Duty cover for Men’s and Beauty Focused on people engagement/service and sales via individual development plans, creative training and support structure to implement positive change.Projects: On boarding New Managers & Service Structures

London, United Kingdom

Specialised in the growth and development of the WRTW Department.WRTW Selfridges 2nd Floor T:8 including x2 Seniors (Assistant Manager level)•Created personalised development plans for each member of the team involving 121 weekly training, on spot coaching & support in area of pride, ownership, challenge & aim.•Used own sales as incentives to encourage the team, particularly when on the development plan leading by example & building trust•Sales surpassed Sloane & Bond RTW departments YTD•Increased VIC's against LY. A strong presence on the shop floor, excellent service creating more experience days, positive approachable atmosphere & support coach mechanism with the team •Led morning Briefs. Strong believer in creative people learn better in creative ways •Liased heavily with Buyers, VM & Personal Shopping creating a strong relationship to gain support of commercial mindset which in turn raised turnover •Wrote Trade Reports & Competitors Reports networked well within the Selfridges RTW community •Supported the Store Manager in 3 other departments

1St Floor Womenswear

Responsible for the day to day running of four luxury brands over two rooms on the first floor. Brands include Alexander McQueen, Balmain, Givenchy & Alaia. T.O budgeted for 12.5 achieved 14.5mT. 17+• Managed 5 Brand Managers & 12+ Senior Sales people • Overcame challenges improving the commercial performance of the floor by maximising sales opportunities along with team morale subsequently improved turnover • Energised & motivated the team with training & personal action plans to increase sales and create an active client base via clienteling & on the spot coaching • Oversaw all KPI's, this would be driven by a weekly floor walk with every member of the team • Liased constantly with Harrods Head Buyer having a weekly meeting of concerns & solutions by creating a 'wish list' re orders of predicted best sellers to maximise sales along with swaps & general feedback • Worked with the stock team to ensure accurate accountability & stock loss prevention• Organised sales promotions & in store events ensuring adequate staffing• Demonstrated exceptional customer service led by example at all times to ensure the best guest shops • Dealt with queries & complaints from clients efficiently with a positive solution • Monitored competitors & employed useful ideas on the floor• Worked within budgets & costs • Led creative store briefs & training to achieve targets & build team confidence • Supported other Managers rooms across the first floor including Chloe, Stella McCartney, Victoria Beckham, Lanvin, Wang, Pucci & The Row.

London, United Kingdom

LVMH are the worlds largest leader of luxury goods. Having a multitude of range & style, in depth knowledge & organisation are key within this fast paced & highly demanding environment.Specialising in Womens RTW within Harrods Superbrands in the first floorT.O 20m• Led & supported a team of 8 a direct support for the Universe Manager overseeing all floor operations ensuring objectives were met • Led morning meetings using clear communication. Trained & developed new starters as part of the new on boarding scheme & creating new incentives • Ensured business opportunities were maximised through efficient sales floor management & coverage, being a visible presence & support whilst ensuring that the Louis Vuitton Promise standards were achieved• Brand Ambassador, led by example in all aspects. Key enthusiast & motivator to drive team performance towards sales targets • Tracked sales, returns, suspended transactions, missed sales opportunities

Nottingham, United Kingdom

The UKs largest independent multi luxury retail group, specialising in contemporary mens & womens designer apparel & accessories. Within an extremely fast paced environment I managed a large team to deliver KPI's & compliance throughout the operation, as well as delivered exceptional standards of customer service whilst still having overall accountability for driving sales & profitability across the Womenswear floor. Assistant Store Manager:T.O 4m• Managed and provided leadership to a team of 25 across 3 floors whilst still specialising in all aspects of Womenswear• Ran the store in the Managers absence. Led morning meetings, updated the team on new initiatives and other important issues• Ensured the team were driven working towards sales targets, as well as bringing enthusiasm, individual style & finesse to create a tailored service to our customers• Increase in operational duties/store to store transfers/deliveries/negatives/risk assessment/faulties/audits/valuations/BPS• Continuously liaised with Head Office in every department & aspect of retail• Led by example • Strong commercial awareness, always having an eye on improving the businessWomenswear Floor Manager: (change management role)T.O 1.8m• Achieved over 20% increase in under a year• Directly managed & led a team of 8 encouraged them to achieve outstanding results through passion, innovation, value & support• Drove and maximised sales & profitability of the store to achieve growth via SWOT analysis• Brought a range of new custom to the store from previous roles & reputation along with building a strong new client base • Organised instore & outside appointments • Superb in depth multi product knowledge delivering industry leading advice • Monitored & reviewed staff and store performance on a regular basis• Analysed new product sales ensuring all opportunities were being maximised• Monitored & analysed weekly/monthly retail sales to ensure actual in line with forecasts

Nottingham, United Kingdom

Having worked for Paul Smith for nearly 5 years I was privileged enough to delve into different areas within the brand whilst still being Head of Womenswear thus, providing me with a strong & rounded understanding of an international business within luxury retail.T.O 5m• A boutique luxury store environment I managed the department as a whole• Supervised and led a team of 6 sales assistants. Monitored individual sales, targets and goals driving key performance indicators• Provided exceptional customer service with one on one personal advice and guidance• Created inspiring visual capsules, devising strategies to increase sales• Led by example coached/mentored new members of the team to a high performing standard• Head hunted to project manage the Annual Summer Party of over 300 staff • Worked two years in HR as an intern whilst studying

Nottingham, United Kingdom

My first senior responsibility role achieving a Supervisary position at just 19 & whilst I was studying. Achieving this position showed my maturity & professionalism at a young age being able to multi task operational & service duties.• Supervised a team of 6 • Depended upon by the management team• Sales & exceptional customer service driven• Ran the store on Sunday's • Built a core customer base

Cipd, Hr

Post Grad whilst in Paul Smith Head Office

Bachelor'S Degree, Law, 2:1

Directly started on to the 2nd year due to credits

A Levels, Law, English, A-C

Btec National Diploma, Forensic Science & Criminal Psychology, Merit

Gcse B-C