Rebecca Stew Email & Phone Number

Nuneaton, GB

Warwickshire, England, United Kingdom

I’m responsible for developing and managing the member only Communities of Practice platform to ensure an engaged and trusted environment for networking and best practice sharing across our membership of over 65,000 coaches, counsellors and psychotherapists. I launched the platform within 7 weeks of joining BACP and have proactively worked with a cohort of.

West Midlands

Whilst on maternity leave, I created a parent network to connect local parents to events, brands and each other. I have built up a social media following of over 22k on Instagram (@itsbeckiestew) and have worked with brands such as Pantene, Lush, Park Regis, Laithwaites Wine, and Birmingham Rep Theatre.

Staffordshire, England, United Kingdom

• I showcased products and events in my two page lifestyle column ‘A Few of My Favourite Things’ for this award winning, bi monthly publication.Key responsibilities
• Research and liaise with appropriate brands and businesses to feature their products an services.
• Write copy and provide high resolution images.
• Curate a two page column every 2 months.
• Ad hoc article copy creation.

West Midlands, England, United Kingdom

• I plan, create digital content and post social media communications.Key responsibilities
• Manage online presence in terms of branding content and key messages.
• Plan and create digital content.
• Analyse engagement and look for trends.
• Facilitating customer service through direct messages.
• Promote advertising channels.

Birmingham, United Kingdom

• I had ownership of customer feedback and complaints channels, ensuring that complaints received responses in line with defined processes. Reports & updates were collated and analysed for the purposes of refining.
• Ensuring that the voice of the customer is heard within the organisation and service improvements align with feedback.
• Taking ownership of the successful resolution of formal complaints and ensure learnings are captured and acted upon to minimise both internal and external customer dissatisfaction with the services provided by the.
• Communicating with customers on the progress of their feedback/complaints.
• Ensuring that interactions with customers are of high quality in order to foster trust and loyalty of the Contact Centre.
• Taking responsibility for coordinating customer satisfaction and other surveying within the Contact Centre, and supporting the collation and production of reports on feedback.

Birmingham

• An administrative support to Case Management in a targeted environment to ensure that key events, occurrences and processes within the customer journey are completed promptly and efficiently.Key responsibilities
• Ensuring that key processes relating to service user cases are completed in a timely manner and to a high quality to facilitate the completion of sentences
• Reducing the workload of front line staff by booking appointments, managing diaries and sending appointment reminders
• Producing packs and correspondence to a high specification which may be presented in Court and to other external agencies
• Managing breach and recall processes initiated by Case Managers
• Liaising with partners and supply chain organisations who are providing services to Service Users to ensure that the correct schedules, data management and data sharing practices are in place and up to date in support.

Solihull, West Midlands, United Kingdom

• I was seconded into a Team Manager role in Solihull Probation Service and Coventry Substance Misuse Team, managing four members of staff, overseeing the administration of a generic field team and a specialist Police.
• Engaging in extracurricular projects with iHOP and Barnardos charity, acting as a single point of contact to aid Police and local schools to further support young children with parents in custody.
• Involvement in co design workshops with other colleagues of varying management levels to design and develop administration services for the business’ new structure
• Creating links with partnership agencies such as Job Centre Plus and Mental Health services to increase available signposting for Service Users.
• NVQ in Team Management with LearnDirect
• Adaptive leadership and Leading cultural change training and implementation

Birmingham, United Kingdom

• An administrative support to Case Management in a targeted environment to ensure that key events, occurrences and processes within the customer journey are completed promptly and efficiently.Key responsibilities
• Ensuring that key processes relating to service user cases are completed in a timely manner and to a high quality to facilitate the completion of sentences
• Reducing the workload of front line staff by booking appointments, managing diaries and sending appointment reminders
• Producing packs and correspondence to a high specification which may be presented in Court and to other external agencies
• Managing breach and recall processes initiated by Case Managers
• Liaising with partners and supply chain organisations who are providing services to Service Users to ensure that the correct schedules, data management and data sharing practices are in place and up to date in support.

I worked, on a temporary basis, within the Sewerage Compliance team at Severn Trent, Birmingham. I was responsible for:Daily, weekly and monthly audits, looking at the quality of work being carried out and the feedback from the on site jobs.Processing payments to customers when flooding has caused damage to their property due to sewers owned by Severn.

Birmingham, United Kingdom

• An administrative support to Case Management in a targeted environment to ensure that key events, occurrences and processes within the customer journey are completed promptly and efficiently.Key responsibilities
• Ensuring that key processes relating to service user cases are completed in a timely manner and to a high quality to facilitate the completion of sentences
• Reducing the workload of front line staff by booking appointments, managing diaries and sending appointment reminders
• Producing packs and correspondence to a high specification which may be presented in Court and to other external agencies
• Managing breach and recall processes initiated by Case Managers
• Liaising with partners and supply chain organisations who are providing services to Service Users to ensure that the correct schedules, data management and data sharing practices are in place and up to date in support.

Kuala Lumpur, Malaysia

I spent 6 months in Kuala Lumpur, Malaysia to gain experience working and living in another country. My role as an Early Years Teaching Assistant was in a very large international school in the heart of Kuala Lumpur that my younger sisters attended. My role was:to combine the ability to take instruction from the teacher and respond to supervision to.

I provided customer service and assistance on the range of make-up and fragrances at a very busy popular retail outlet. I was responsible for:opening and closing the store, which held the responsibility of having store keys. general cashier work, including cashing up at the end of the day.dealing with customer complaints with returned products and using my.

Bachelor’S Degree, Psychology, 2:1

Diploma Of Education, Digital Marketing

A Levels

Gcses