Rebecca T.

Rebecca T. Email and Phone Number

Senior Service Delivery Manager @ Amazon Web Services (AWS)
Washington, DC, US
Rebecca T.'s Location
Washington, District of Columbia, United States, United States
Rebecca T.'s Contact Details
About Rebecca T.

Certified Project Management Professional (PMP) and Professional Scrum Master (PSM) with 22 years in agile and waterfall project management, consulting, operations, and data-driven analysis. Dedicated leader focused on helping teams thrive by supporting their professional development opportunities and creating connections. Experienced program director highly skilled at leading cross-functional global teams to create new processes that drive operational success. Vast experience cultivated in public & private sectors, 12 years in the tech industry (Amazon, Google & tech start-up), and while serving as an active duty military officer. Well-versed in managing the end-to-end lifecycle of projects with distributed project teams, and running software development (SDLC) in parallel with contractual and financial requirements. Risk mitigation and escalation management experience spans my entire career - from military operations to cloud operations. Career success is grounded in thinking about the end user first and creating thoughtful, efficient solutions. Portfolio experience includes AWS delivery management, consulting practice leadership, Salesforce digital transformations, SaaS implementations hosted on AWS & Google Cloud, Customer success management (including governance, comms & change management), Federal contract management, and Marketing program management.Advanced knowledge in: AWS, Salesforce, Google Cloud Platform (GCP), Atlassian Suite, Tableau, Asana, SQL, Google Suite, MS Suite

Rebecca T.'s Current Company Details
Amazon Web Services (AWS)

Amazon Web Services (Aws)

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Senior Service Delivery Manager
Washington, DC, US
Website:
aws.amazon.com
Employees:
142019
Rebecca T. Work Experience Details
  • Amazon Web Services (Aws)
    Senior Service Delivery Manager
    Amazon Web Services (Aws)
    Washington, Dc, Us
    View
  • Amazon Web Services (Aws)
    Senior Cloud Service Delivery Manager
    Amazon Web Services (Aws) 2022 - Present
    Seattle, Wa, Us
    Deliver operational excellence initiatives and serve in strategic cloud advisory role for enterprise AWS customers. Learn the details about each customer's business needs in order to craft a customized delivery solution with the most applicable operational best practices to support their cloud journey, whether they have recently started or have been fully operational in the cloud for many years. Build and sustain client relationships so I can advocate for their needs with internal teams and during risk mitigation and escalation scenarios. Partner with Product, Engineering, Operations and Support teams to share Voice of the Customer feedback and to ensure the customer's best interests remain top of mind during the product development lifecycle.
    View
  • Career Break
    Health And Well-Being
    Career Break 2022 - 2022
    Before this career break, 2 weeks at a time was the most time off I had with my son since maternity leave and I wanted to change that. So I took time to work on my personal P&L and I'm beyond grateful that I did. I saw the world through my son's lens, reconnected with my personal values, and recharged.
  • Innovate! Perform. Excel. Elevate.
    Consulting Practice Director, Cloud Advisory Services
    Innovate! Perform. Excel. Elevate. 2019 - 2022
    Alexandria, Virginia, Us
    Director for the Cloud consulting practice: Responsible for 50% of P&L for the company. Managed business development, contract management (including Federal RFI/RFP proposals), Federal and commercial customer implementations, and leadership for a team of 25 Salesforce, MuleSoft, SharePoint and project management consulting professionals. People-first leadership: Passionate about recruiting, onboarding, retention and inclusion for the consulting practice and the company. Created and served as executive sponsor for improved onboarding experience for new team members. Championed team efforts to establish inclusion initiatives that were adopted company-wide. Client focus: Managed portfolio of Salesforce implementations, digital transformations, training and communication needs for clients who are scaling their business with PaaS investments. Responsible for client delivery across our government and commercial contracts by creating technical and operational best practices in support of Cloud solutions. Experience navigating security requirements of Federal contracting, including Salesforce GovCloud FedRAMP solutions.Strategic efforts: Focused on cultivating strategic partnerships with clients and delivery partners and building a strong business development pipeline. Collaborate with business development, C-level executives, technical, financial, and operational teams to ensure successful client delivery.
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  • Google
    Senior Program Manager
    Google 2017 - 2019
    Mountain View, Ca, Us
    As a Senior program manager for Google Cloud marketing, I lead a cross-functional team responsible for Apigee's global digital campaigns and managed integration processes to drive marketing funnel activity and generate sales pipeline. I partnered with sales, professional services/customer success, and product teams to create and deliver relevant digital campaigns. I also lead a website development team, including UX/UI efforts, engineering development of approved designs, and release prioritization based on combined input from cross-functional teams.
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  • Google
    Customer Success Manager
    Google 2015 - 2017
    Mountain View, Ca, Us
    I created and rolled out a data-driven program focused on improving Enterprise and SMB SaaS customer onboarding experience with Apigee (acquired by Google) and making their digital journey more efficient. Salesforce, bot integration, user analytics, and SQL-based dashboards were the primary tools used to manage the program that supported the full customer lifecycle. Delivering QBRs, monitoring adoption and churn rates, and developing strategic relationships with customers to support their SaaS growth were delivered as part of the complete customer success offering. I used PostgreSQL using PgAdmin as an interface, hosted on AWS, to analyze the program’s performance data and shared findings with Product, Marketing and Engineering teams.
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  • Google
    Technical Project Manager
    Google 2013 - 2015
    Mountain View, Ca, Us
    As a technical project manager (TPM) on Apigee's Professional Services team, I lead agile delivery of on-premise and AWS agile SaaS implementations for large enterprise customers (Apigee has been acquired by Google). I evaluated customers’ digital strategy goals, conducted requirements gathering (discovery) sessions, and managed cross-functional global scrum teams and sprint schedules throughout the full software development lifecycle (SDLC).
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  • Vesta Partners
    Sap Consultant
    Vesta Partners 2012 - 2013
    Stamford, Ct, Us
    Provided SAP implementation guidance, business strategy analysis, and configuration best practices throughout the full lifecycle of the client’s SAP migration project.
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  • Chaucer Consulting
    Project Management Consultant
    Chaucer Consulting 2010 - 2012
    London, England, Gb
    Program management change control lead for Oil & Gas client for $400M global program management office (PMO).
    View
  • United Technologies
    Project Manager
    United Technologies 2007 - 2010
    Farmington, Ct, Us
    Managed 70+ concurrent projects with a total construction budget of $60M for Otis Elevator’s 2nd largest US office.
    View
  • U.S. Coast Guard
    Military Officer | Civil Engineer | Project Manager
    U.S. Coast Guard 2002 - 2007
    Washington, Dc, Us
    Served 5 years on active duty military, Served 5 years on active duty military, including 3 years as a civil engineer responsible for the design and build of construction projects for military base facilities. Held TS/SCI clearance while on active duty.
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Rebecca T. Education Details

  • Boston University
    Boston University
    Project Management
  • U.S. Coast Guard Academy
    U.S. Coast Guard Academy
    Civil Engineering
  • General Assembly
    General Assembly
    Data Analytics

Frequently Asked Questions about Rebecca T.

What company does Rebecca T. work for?

Rebecca T. works for Amazon Web Services (Aws)

What is Rebecca T.'s role at the current company?

Rebecca T.'s current role is Senior Service Delivery Manager.

What is Rebecca T.'s email address?

Rebecca T.'s email address is rt****@****eam.com

What schools did Rebecca T. attend?

Rebecca T. attended Boston University, U.s. Coast Guard Academy, General Assembly.

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