- Assist in formulating program design, goals and infrastructure to implement short-and long-range plans within prescribed time frames, funding parameters and organizational priorities- Deliver project management reports outlining implementation plans, status updates and outcomes- Review and prepare analytical reports with recommendations for decision-making- Analyze and review project documents, reports and materials for consistency, accuracy and quality- Research, analyze, and inform on relevant data, regulations and performance to provide insight intooperational training and processes- Coordinate, plan, develop and oversee the implementation of strategies and project plans incorporating innovative system enhancements to ensure programmatic goals and objectives are achieved- Author and update policies and procedures to align with strategic and operational objectives and adhere to federal and states laws, guidance, and local decisions- Procure contractors and manage program-related contracts by ensuring specifications of bindingagreements with customers, clients, contractors, and training vendors comply with all requirements- Develop, implement, and maintain methods for monitoring and evaluating performance outcomes- Maximize employee productivity and effectiveness through leadership and coaching- Consult with staff to discuss issues, provide technical assistance, and continually innovate processes- Respond to inquiries and complaints from customers, vendors, and business clients

- Organized multiple aspects of interoffice environment to maintain effectiveness- Managed government contracts held with various federal agencies- Ensured projects stayed on track by establishing milestones and maintaining frequent contact with clients

- Executed and managed variety of qualitative, quantitative, and secondary research projects- Produced research design proposals and strategic insight reports based on analysis of consumer data- Applied academic models and theories for brand strategy research and brand equity modeling- Developed research design for focus groups on customer and consumer satisfaction

- Directed production of and edited four bi-monthly sales flyers with national distribution of over 75,000. - Administered and supported enterprise-wide customer loyalty program with over 4,000 members. - Brainstormed, purposed and edited marketing deliverables in team of three including trade show booths, television ads, presentations and direct mailers. - Planned and executed events including the Tavistock Cup golf tournament and regional strategic market events with team. - Maintained contact information and personalized agendas in spreadsheet for over 300 VIPs at exclusive golf tournament. - Cross-trained through Marketing and Communications departments including marketing programs, internet marketing, branding, analysis and research, catalog development and communications.

Balanced inventory levels and cash flows for variances in order to maintain internal control. Developed updated set of training manuals for trainers to use with new employees. Formed diversity team council by collaborating with group of five coworkers. Individually managed popcorn, ice cream, and beverage carts in the Magic Kingdom theme park serving over 100 guests each hour.