Assist merchants over the phone with equipment troubleshooting, funding, and processing questionsProvide welcome information, file builds, and/or gateway setups for new merchantsProduce monthly and quarterly processing reports in ExcelMonitor merchant PCI DSS compliance and provide basic assistanceManage tickets in my queue and follow-up with merchants and other departments to find resolutions to issues.Work on various projects for management

•Provide excellent customer service for students, faculty, and visitors•Greeted people at front desk of the Spencer Fox Eccles Business Building•Praised for professionally and calmly handling stressful situations during semester openings and special events•Collaborated with coworkers to reorganize the mailroom and equipment check-out procedures

•Independently managed a sales booth, operated cash register, counted cash, and delivered money to supervisor at the end of the day•Calmly directed and assisted customers during semester opening•Worked extra hours to help take inventory and prepare new product for sales floor