Rebecca M. Townsend, Ph.D. Email & Phone Number

Springfield, Ma, Us

Holyoke, Massachusetts, United States

Responsible for organizing and facilitating a comprehensive, equity-driven assessment plan that aligns with the mission and vision of the College. Fosters a student-centered culture of continuous improvement both inside and outside of the classroom, collaborating with faculty, staff, and students in the development and measurement of outcomes and the creation of data-informed action plans that lead to improved student learning and processes. 1. Facilitates processes for General Education assessment & chairs the General Education Assessment Committee.2. Supports faculty in the development, refinement & timely assessment of measurable learning outcomes.3. Administers & assesses processes for tracking & maintaining assessment for learning in Administrative, Educational & Service areas with a emphasis on Student Affairs/co-curricular programming.4. Designs & facilitates professional development on assessment for faculty & staff including but not limited to assessment professional days and Learning Collaborative Workshops.5. In collaboration with the Coordinator of Instructional Design, assists faculty in the design & assessment of formative and summative assignments and other classroom pedagogy. 6. Works with the Director to develop, facilitate & assess processes for collecting, analyzing, organizing, & tracking assessment data.7. Works closely with academic leadership, subject matter experts, & the instructional design & technology team in course and program design/development processes.8. Collaborates with the Office of Institutional Effectiveness & Strategic Analytics to analyze, interpret, present, & effectively use data results to inform strategic decision-making.9. Assists with accreditation including the support of activities related to NECHE.10. Participates in statewide assessment initiatives (Advancing a Massachusetts Culture of Assessment and the coordination of program approvals at the MA BHE level).

Poland

Teaching MPA/MBA/MSPC graduate courses Change Management in the School of Professional Studies/Społeczna Akademia Nauk, Kraków University of Economics, (Łódź and Warsaw, and Kraków, Poland), and online at Clark University, Worcester, MA.Teaching Intercultural Communication online (US-based). Developed course in Community Engagement.Społeczna Akademia Nauk, Łódź and Warsaw, Poland, 2016-2019, Online 2021, 2022.o Strong track record in culturally competent, personalized instruction and engaging style. o Taught 25-35 students per course in day-long classes on weekends. o Evaluated student work, served as professional reference for students in multiple nations throughout Africa, Asia, and Europe. o Mentored students to be published. Write letters of recommendation.Kraków University of Economics, Kraków, Poland, 2019. Guest lectured in intensive Organizational Communication course.Worcester, online 2017-2018. Developed and taught new online course template in Intercultural Communication course.

Longmeadow, Ma

Moderator of the Town of Longmeadow Open Town Meeting (~11,000 voters; 10-year average 389)Preside over the meeting; keep order according to Commonwealth general laws, town charter, town bylaws, and Town Meeting Time; rule on all questions of procedure; call results of votes. Appoint Rules Committee; member of Finance Committee Appointment Committee.First woman elected to this position in Town history.https://longmeadowma.gov/283/Town-Meeting

West Hartford, Connecticut, United States

Coordinate honors course academic development and design, programming, recruit faculty, lead committee on development of new courses in this associate-degree granting college. o Recruit, register, and support Honors students. Track student progress toward completion of the program and the degree. Coordinate extramural activities. o Organized winter-term travel course in Florida and arts-integration activity in Vermont. o Ensured curriculum and requirements in the catalog and current practice and principles match, revising requirements as needed. o Assess and evaluate faculty-proposed initiatives with College mission and identify strategies to accomplish them.

West Hartford, Connecticut

o Teach communication courses in associate-degree program and upper-level and graduate courses in the School of Communication in the College of Arts and Sciences School of Communication. o Design courses, conduct assessment. o Serve the Department of Humanities, Hillyer College, the University and community.o Maintain current CITI certification in Social and Behavioral Research. o Advise 10-15 students per semester. Write letters of recommendation. Supported a student in securing an internship with Senator Christopher Murphy’s Office, and later a job in the same office.o Teach in multiple modalities: in person, Saturday-sessions, winter- and summer intensive, online.o Successfully nominate colleagues for awards. o Conduct research. Sabbatical project: learn how Polish higher education prepares students for democracy.o Participate in strategic planning processes. o Assist Associate Dean in collecting data for outcomes assessment.

Storrs Mansfield, Connecticut

•Developed and presented workshops on Effective Communication to engineering undergraduate and graduate students in Senior Design capstone course. •Designed rubrics and evaluated 100+ student written and spoken assignments, sharing feedback for improvement. •Conducted research interviews on Engineering Faculty Perspectives on Engineering Communication. •Conducted preliminary research for grant application on engineering education and conditions that support women and people of color in engineering, prepared proposal for NSF. •Created community Advisory Board for Engineering Communication.

Manchester, Ct, Usa

Tenured full professor of communication. Taught courses in human communication, served on college-wide committees. Advised students. Leader in several committees. Oversaw implementation of new Associate of Arts degree in human communication.

Administered over 200 course sections per year in Communication, Humanities, Theater, Philosophy, French, & Spanish.-Recruited, hired, scheduled, observed, & evaluated over 30 adjunct faculty.-Created schedules.-Ensured campus radio station, TV studio, & newspaper had necessary resources. -Coordinated multi-section courses to aim for common objectives.-Addressed a backlog of 16 part-time faculty teaching observations; brought all up to date, in line with union contract.-Resolved disputes related to grades, academic dishonesty, disability accommodation issues.o Supervised academic curriculum development. Led Communication and Humanities Department in 1st-ever program review of learning outcomes, after adopting modified version of the Lumina Foundation-sponsored National Communication Association recommendations for Core Competencies for learning outcomes for the Communication A.S.-Mapped curriculum to learning outcomes & created & implemented a plan for outcomes assessment.-Designed & implemented Public Speaking General Education requirement.-Created a new A.A. degree in human communication, developed MCC- U. Hartford articulation agreement. Designed & secured approval for 6 courses.o Chaired Communication Advisory Board meetings; increased diversity of membership.o Chair General Education Assessment Committee. Collaborated to reform General Education program to align with state-mandated transfer/articulation framework. Successfully revised program, created, secured Academic Senate approval. Coordinated implementation of new gen. ed. requirements; revised degree programs. Trained in integrative learning and AAC&U VALUE Rubrics.o Standard 10 Public Disclosure research team Co-Facilitator for accreditation with the New England Association of Schools and Colleges 2010-2011.o Co-Chaired Global Issues Conference Planning Committee.o Assisted Office of Transitional Programs in developing a low-cost student retention initiative.

Manchester, Ct Usa

Collaborated with external community groups and academic partners and internal partners to develop programs and apply for national grant applications. o Successfully applied for and secured MCC’s selection as the Kettering Foundation’s inaugural cohort of National Centers for Civic Life in collaboration with ICEO Co-Chair. Participated in 18 months of training.▪ Established the 1st college in CT as a National Issues Forum Institute network member. Organized and facilitated regular deliberative forums. Recruited and trained people to be moderators and recorders. Liaison to Kettering Foundation and National Issues Forum Institute. ▪ Sought and obtained Kettering Foundation funding to conduct research on the campus’ achievement gap.▪ Led “Bridging the Gap: Partnership to End Race-Based Achievement Gap.” Work with external partners to create a series of community forums to discuss and act to eliminate the achievement gap. Trained community members in serving as National Issues Forum-style deliberation in September 2011. ▪ Collaborated with Connecticut Council on Developmental Disabilities (CCDD) on integrating people with disabilities into the civic infrastructure of their communities. Assessed results, wrote report for CCDD.o Co-Chair, Carnegie Foundation for the Advancement of Teaching Community Engagement classification application team. o Co-Chaired Standard 10 (Public Disclosure) self-study team for New England Association of Schools and Colleges visit. o Assisted in planning the 1st New England Regional Transportation Workforce Development Summit.o Presented at Academic Affairs Strategic Goals and Assessment Forum.o Presented work on MCC on Main Street with the President and ICEO Co-Chair at a national conference.o Update the President’s Cabinet on ICEO initiatives.o Promoted faculty participation in community-engagement projects. o Collaborated with community groups to develop programs.

Manchester, Ct Usa

Teach, serve, study.* Created new Associate of Arts degree in human communication* White House Transportation Innovator Champion of Change* Massachusetts House of Representatives Citation for Excellence

Teaching courses in Public Speaking, Interpersonal Communication. Assisting with assessment of student learning. Served the College.Designed and implemented learning outcomes assessment process for Public Speaking (a 20-section course).

Taught courses in communication. Brought HartBeat Ensemble to campus for a staged reading of "Ebeneeza: A Hartford Holiday Carol."

Taught undergraduate and graduate courses in human communication (Interpersonal Communication, Persuasion, Small Group Communication) and Research Methods in Communication. Provide academic advice to students.Conduct research.

Isenberg School Of Management George W. Spiro ’71 Business Communication Program

Management Communication * Received Faculty Grant for Teaching from the Center for Teaching for the student-focused discussion panel and video: “Intercultural Dialogue Project.” * Nominated for a 2006-2007 Distinguished Teaching Award.

Taught introductory communication courses.

Courses: Instructional Communication, Interpersonal Communication, Cultural Codes in Communication, Process of Communication, Writing about Communication, Approaches to Rhetorical Criticism, Introduction to CommunicationUndergraduate Advisor Pre-Major Advising Services Advisor

Doctor Of Philosophy - Phd, Communication

Dissertation: “Deliberation and Democracy: Ethnography of Rhetoric in a N.E. Town Meeting" Funding: University Fellowship 1999-2000.

Master Of Arts - Ma, Speech Communication And Rhetoric

Thesis: “The Transformation of ‘Tolerance’ in the Age of McCarthyism: A Case of Problematic Rhetorical Remembrance.” Political.

Bachelor Of Arts - Ba, Communication

Communication education focus. Minor in history. Earned a Commonwealth of Massachusetts Educator’s Certificate in Communication.