Rebecca Henna Vineyard Email & Phone Number

New York, United States

Brooklyn, New York, United States

Coordinates with multi-disciplinary food service, administrative, and customer support teams to ensure a seamless customer experience. Communicates with an average of 500 guests daily as a lead guest attendant, leveraging the organization’s ticketing system to execute refunds and exchanges while addressing escalated customer concerns. Trains incoming floor staff and newly-onboarded managers from locations across the Greater NYC Area – acts as a key resource for front desk and merchandise operations, facilitating job shadowing sessions to align staff with organizational standards.Navigates various workflows within fast-paced setting, prioritizing efficiency and communication across tasks. Builds rapport with private event coordinators to help streamline operations and guide guests to their intended destinations.Partners with management to cement the theater’s lost and found system and reliably document and return lost goods.

Remote

"After starting work with At Large PR as a copywriter, she quickly proved her value, talent, and reliability and was promoted to copy editor in a matter of months. Her writings as an op-ed ghostwriter for At Large PR’s clients have appeared in countless top publications." http://atlargepr.com/who-we-are/

New York City Metropolitan Area

Collaborated with in-store and corporate teams to devise customer experience strategies for a high-volume specialty retail location. Cultivated understanding of the organization’s mission and product lines to provide tailored product solutions and luxury experiences. Trained new hires through one-on-one and group sessions, aligning employees on organizational performance standards – facilitated accelerated development program for seasonal hires to ensure high performance during peak sales period.Engaged customers as an as-needed brand copywriter for the store’s social media pages, pitching, scheduling, and posting tailored promotional content supporting larger organizational campaigns.

Nyc

Partnered cross-functionally to determine program strategy of independent new works incubator, identifying opportunities to promote emerging New York-based playwrights. Oversaw the evaluation and selection of artist submissions for the non-profit’s annual “Read. Play. Write.” series, curating diverse groups of playwrights aligned with company’s mission.Secured over $28K from independent donors through month-long digital fundraising campaign, used to launch full production of submitted play “Kitchen Sink Experiments” by Colby Day.Owned conception, development, and implementation of the year-long playwriting intensive “Write. Play. Launch.”, establishing a cohort of 6 playwrights creating new works – multiple participants later secured full productions of completed pieces.

Writing a variety of pieces, including quick turnaround news items, as well as longer lead pieces and listicles, regarding pop culture, nerd culture, entertainment, sex, comedy, viral videos, and news.

Curating and performing intricate situations and characters in role play workshops for large organizations such as Johnson & Johnson and NY Presbyterian Hospital Extensively researching background to ensure authenticity of interactions Assessing participant performance, objectives, and results with executives Assisting executives in creating plans for implementation within their corporations

Drama, B.F.A., Drama And Dramatics/Theatre Arts; Producing

Bachelor Of Fine Arts (B.F.A.), Drama And Dramatics/Theatre Arts, General