• Interact with clients on a day to day basis, answer phone calls and emails, attend the showroom and communicate with sub-trades.• Attend in-home consultations to take measurements, discuss design needs and wishes and get a better understanding of the project potential.• Create designs based on clients wants and needs utilizing personal knowledge and experience to create a functional and beautiful space.• Analyze all potential aspects of a project and pull together a budget and contract to be presented to the client. • Present clients with design proposals and assist in choosing materials.• Oversee projects and ensure they are completed on time and without incident.

• Created weekly schedules to ensure effective staffing throughout the day taking into consideration employee availability and skill set• Participated in the hiring, training and development of all employees• Interacted with customers in person and through the phone, taking orders, processing payments and resolving conflicts in a fast-paced environment• Managed opening and closing duties, including food prep, restocking items, clean up and cash drawer reconciliation

• Organized project files, including documents, receipts and invoicing.• Scanned and inputted all receipts, expenses and documents using computer based software, reconciling all discrepancies. • Verified all expenses against monthly bank statements.• Provided additional support with day to day tasks whenever needed

• Answer client inquiries through telephone, email and in person.• Distribute incoming mail and arrange courier packages.• Prepare transmittals and deliverables. • Provide administrative support to 30+ employees.• Coordinate, schedule and confirm meetings and reservations. • Book accommodation and travel. • Assist marketing department with ad hoc administrative tasks such as updating project profiles, bid searches and event planning.

• Ensured high levels of customer satisfaction through genuine connections and extensive knowledge of product, policies and procedures• Planned and executed all visual directives to company standards including window displays, signs, interior displays, floor plan and special promotional launches• Received stock, processed transfers and assisted managing inventory levels