Provided supervision and monthly evaluation of employees.Established a Knowledge Management Database and created Standard Operating Procedures (SOPs).Reorganized the folder structure on the server to improve ease of use and work more efficiently.Created a clear, structured overview of upcoming tasks and timelines, delegated tasks to team members and reviewed ongoing process.Took the lead role in the team effort for the production of a promotional video.Conceptualized… Show more Provided supervision and monthly evaluation of employees.Established a Knowledge Management Database and created Standard Operating Procedures (SOPs).Reorganized the folder structure on the server to improve ease of use and work more efficiently.Created a clear, structured overview of upcoming tasks and timelines, delegated tasks to team members and reviewed ongoing process.Took the lead role in the team effort for the production of a promotional video.Conceptualized, developed and actualized a new product (a trekking tour) to be sold to clients. Show less

Handled marketing instruments and maintained & updated the corporate homepage.Designed the annual “New Year’s postal mailing” with Adobe InDesign and sent it out to 300 customers and partners.Consulted customers and managed administrative tasks.Achieved 24% efficiency increase in document control (I centralized and standardized work instructions according to the corporate design).

Successfully completed a 2.5-year work-based training program with corresponding coursework at a vocational business school.Consulted and supported agency customers in above-the-line advertising.Gained insight in office administrative tasks in sales and distribution.Accomplished workflow optimization for guest list handling.Set up lengthy “ticket presale manual” for the facilitation of induction and training process of new employees.Implemented marketing initiatives… Show more Successfully completed a 2.5-year work-based training program with corresponding coursework at a vocational business school.Consulted and supported agency customers in above-the-line advertising.Gained insight in office administrative tasks in sales and distribution.Accomplished workflow optimization for guest list handling.Set up lengthy “ticket presale manual” for the facilitation of induction and training process of new employees.Implemented marketing initiatives (mailings, writing newsletters, production of advertising material, sales promotion, advertisement campaigns) Show less