Multi-faceted role overseeing a team responsible for developing full lifecycle project plans, establishing business process and creating routines to fully optimize global TA platforms. Collaborate with cross functional partners to seek out continuous improvement opportunities while leveraging internal and industry best practices: • Cultivate and maintain a culture of trust, empowerment, and ongoing development for team members. Lead Account and Business Solutions Managers responsible for developing relationships, driving projects forward, and executing against critical strategies. • Collaborate with cross functional executive stakeholder groups to drive innovative pilot programs and full projects to implementation. Successfully led the RFP process for the structured assessments pilot and also the cross functional, lager scale program to develop process and experience for new hires when implementing protocols. • Lead a team responsible for global training and enablement. As part of the Workday launch for Talent Acquisition, team scope included the roll out of a scalable training approach, establishing a training community of 130+ members across multiple platforms and developing functions to progress to stabilization.

Responsible to help define the “Uniquely Disney” vision, set expectations, and identify moments that matter to influence the roadmap for new capabilities to deepen the candidate experience:• Led a team of design analysts and project managers focused on the development of processes that significantly impacted recruiter and candidate experience across global Talent Acquisition. Collaborated with key stakeholders to develop the first TWDC Candidate Experience survey which resulted in identifying “Moments that Matter” across the candidate lifecycle to prioritize TA roadmap.• Established transactional automation and created efficiencies through existing vendors to allow recruiters to focus on building relationships. Led the expansion of SaaS products across global Talent Acquisition to hit critical milestones related to the candidate experience roadmap. • Revamped TA practices targeting reciprocity and developed tools and practices to expedite requisition clean up and candidate follow up.

Act as a trusted partner seeking out opportunities to find solutions to challenging problems in the Talent Acquisition space while maintaining a continuous improvement mindset: • Partnered to develop collaboration tools and workflows with Workforce Technology partners which resulted in the roll out of using Jira (ticket management system) which is still in practice in 2023.• Led cross functional program to revamp US Background Check processes and implement a new vendor which resulted in faster turn around times for new hires and automated specific compliance factors to minimize risk.

Utilize comprehensive, quantitative, and qualitative approach to derive key insights into the Admin Effectiveness improvement opportunities:• Consistently simplified and improved business processes that support enhanced recruitment capabilities by collaborating with teams to learn, document, and understand areas of opportunities.• Elicited business requirements to develop as user stories that became the foundation for system enhancements and new software solutions. Developed a new streamlined workflow which led to a 38% reduction in overall “in system” clicks.

• Adaptable leader responsible for developing and implementing comprehensive recruitment strategies for multiple lines of business, including engineering and technology. • Excels in collaborating with clients, to build foster, and maintain challenging relationships• Self motivated project leader with a strong sense of ownership• Detail oriented with a strong blend of research, analysis, and presentation abilities • Marathon runner

• Reconstructed the College Program Arrivals process which resulted in the ability for multiple business partners to increase efficiencies, decrease labor costs, improve overall team moral and improve the overall guest experience. Added to the overall guest experience by adding PhotoPass to the arrivals period with students each receiving a picture to send to friends and family on their first day for purchase• Masterminded moving location and redesign of the overall flow of the arrivals experience resulting in the process being changed from two full days to one day. Decreased guest wait time from 4 hours on day one of arrivals, to 1.5 hours by shifting the site and improving efficiencies, like scheduled bus times, and pre arrival communication • Accountable to manage team of both internal and external partners in the successful on boarding of over 3,000 College and International Program and students in an arrival period • Served as spokesperson for both College and International recruiting team to determine use and roll out of Pay roll card to all participants. Collaborated with internal partners and external partners to determine presentation, training and overall implementation of the card. The roll out of the Pay Card to College and International participants yielded an estimated total operating expense savings of $335,000 annually

• Accountable to track metrics and exceed goals each recruitment season by overseeing all aspects of the recruitment process for the largest arrival region in the country. Consistently upheld 84% or higher overall presentation to interview conversion which resulted in over 200 arrivals a semester• Spearheaded sales strategy initiatives for the entire College Program recruiting team for the annual Team Training, which was then implemented in the initial on boarding of all the new recruiters• Regularly reviewed and established target schools, contacts and recruitment dates. Adept at analyzing needs, metrics and budgets to then develop the appropriate course of action to yield an increase in College Program participants • Led, conceived and energized all marketing strategies and provided feedback on performance to a remote team of 60+ Campus Representatives• Confident representing the Walt Disney Company by presenting and facilitating in front of a multitude of audiences • Effectively maintained and monitored an annual travel budget of $34,000

• Developed marketing plan to target existing and potential customers to escalate business. Identified, pursued and successfully secured new corporate accounts. Won Marketing Madness, prestigious company award, in 2003 and 2004 for achievements in B2B Marketing initiatives• Continued to develop operational improvements and strategic plans that resulted in higher levels of customer service, increased revenue and profits. Continued to exceed branch operational profit goals each month and set new branch record for operational profit in October 2004 • Created and implemented branch strategic sales and marketing plans to increase revenue. Increased monthly revenues by 10% by negotiating higher rental rates and creating up selling opportunities• Assisted in the development of a strategic business plan including fleet forecasting. Increased branch fleet size by more than 15%. Exceeded all prior branch “on rent” records in November 2004• Held a dual role for securing new business and handling operational duties that included managing the rental fleet, conducting safety meetings, and accounts payable/receivable. Efforts resulted in 30% decrease in branch debt.• Represented management and ensured departmental cohesion for overall customer experience • Ensured exemplary level of customer satisfaction was maintained at all times while providing prompt intervention of any issues or concerns for immediate resolution• Provided work direction, counseling, coaching, disciplinary action and promotions for branch employees while fostering a team atmosphere that drove sales and supports company initiatives. Mentored several branch employees while improving commitment and motivation that resulted in promotions• Developed training program and documentation to train internal staff working on various campaigns including a 7 person team of specialized sales representatives