Rebecca Chien Email & Phone Number

New York, Ny, Us

• Onboarded and established relationships with customers to provide a tailored experience - supported DC Comics and Major League Baseball (MLB)• Collaborated with cross-functional teams such as Creative, Marketing, Product, and Legal to ensure customer needs were met• Managed and tracked escalated support issues to provide timely solutions to user inquiries • Conducted compliance checks using KYC, payment verification, and adverse media to keep platforms safe and compliant• Developed automation to increase support efficiencies and quicker response times• Gathered customer feedback to improve and build new features

Casper, Wyoming, Us

• Responsible for end-to-end delivery of drops for creative clients• Successfully led 30+ pack drops of NFT collectibles to sell out• Analyzed short and long-term product roadmap and schedule• Managed internal workflows and communication channels with Asana, Notion, Google Workspace, and Slack• Liaison with all teams, working closely with content production, creator relations, community, marketing, growth, and product• Represented RCRDSHP and activations with external audiences including clients, users, and vendors

Stamford, Connecticut, Us

• Educated team about crypto technologies and emerging usages• Researched the current landscape of key blockchain developments• Built creative platform into the blockchain, NFT, AR/VR, and metaverse environment

Us

• Collaborate with CEO in driving organizational vision, operational strategy, and hiring needs for start-up media and production company• Oversee company operations and employee productivity for a team of 15, building a highly inclusive culture ensuring team members thrive and organizational outcomes are met• Ensure effective recruiting, onboarding, professional development, performance management, and retention• Design best practices to manage music assets from talent scouting to production releases• Supervise Creative, A&R, Media, and Production teams ensuring budgets and metrics are met• Manage clothing merchandise from tracking to shipping logistics• Negotiate contracts with promising artists and sign new artists to the label roster• Develop media planning strategies for brand awareness and artist marketing to increase follower growth• Implement event marketing, touring, festival, and live/virtual concert initiatives• Review website revamp and update social media content• Create weekly development reports and track projects through Trello and Slack

• Greeted customers and provided positive interactions in a friendly and courteous manner to facilitate brand loyalty as the #1 Best Restaurant in Philadelphia according to Philadelphia Magazine• Prepared and served hot or cold beverages, including teas and espresso-based drinks by using an espresso machine, drip coffee, and cold brew coffee preparation methods• Replenished and rotated front of house items insuring proper labeling of goods, pastries, and sweets• Assisted servers in providing efficient, friendly, and professional service• Worked with BOH and FOH team to make sure all orders were prepared and plated properly• Maintained knowledge of current menu items garnishes, ingredients, and preparation methods• Restocked side stations of all necessary inventory to ensure efficient operations• Trained new employees on menu knowledge and steps of quality service• Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards

Philadelphia, Pa, Us

• Provided consultation and support for all employee engagement and labor activity within Comcast Cable• Oversaw and executed 50+ Engagement Weeks focusing on employee experience at various front-line locations across the nation• Liaison between HQ and Regional teams to provide guidance for logistical set up of engagement weeks and campaigns• Facilitated proactive employee engagement through site visits, focus groups, job shadows, recognition, celebration activities, environmental site assessment, and employee engagement assessments• Collaborated with other departments such as Comcast University, Health Engagement, Comcast Business, Employee Resource Groups to integrate a well-rounded engagement plan• Partnered with HR and Engagement teams of Northeast, Central, and West Division to review internal and external labor incidents to identify trends, strategies, and tactics for process improvement and operational changes• Investigated workplace and integrity issues to determine solution-oriented outcomes• Analyzed annual employee survey along with monthly employee net promoter score (eNPS) data and comments to track employee satisfaction and engagement by location and leaders to ensure feedback is being heard• Conducted labor relations training on labor basics, positive employee engagement practices, and responding to labor situations for leaders• Managed creation of virtual retail labor training via WebEx platform to efficiently reach target leadership audience and save on travel expenses for team

Philadelphia, Pa, Us

Comcast’s Hispanic/ Latino Employee Resource Group • Created an environment that promotes Hispanic/ Latino culture through professional development, volunteerism, and impacting business goals• Worked closely with board leads to plan and execute quarterly events highlighting culture, recruitment, and professional development• Oversaw venue booking, vendor relations, guest speaker selection, and social marketing• Managed post-event reporting, member survey feedback, attendance tracking and analysis to present to Workforce Diversity and Inclusion and Executive Sponsors • Maintained membership database of 650+ members

• Managed museum art collection through The Museum System• Assisted registrar in the handling of incoming and outgoing art works• Labeled, numbered, and organized all art pieces going through the registrar’s office

• Directed all ticket sales in the box office• Oversaw box office operations and flow of over 300 guests into the hall• Ensured artist and crew hospitality needs were met in the backstage area • Managed guest relations for all accommodation requests

Anaheim, Us

• Supported business initiatives within unionized environment through interacting with union business agents, cast members, and executive leaders to promote labor efficiency and organizational harmony• Aided in negotiation, implementation, and administration of 14 collective bargaining agreements covering over 25,000 employees • Investigated grievances regarding employee reprimands and terminations by contacting front-line park managers, collecting witness statements, and corresponding with security to determine next steps within the grievance process• Streamlined grievance process as point person for 7 managers; fulfilling over 10 information requests sent weekly from multiple unions• Assisted with the arbitration process; including gathering evidence, writing executive summary for cases, creating information folders for the legal counsel, attending preparation meetings with legal counsel and witnesses, and recording notes at arbitration meetings

Anaheim, Us

• Participated in weekly team meetings to discuss solutions to employee grievances and observed grievance hearings in all stages• Documented disciplinary and termination cases within the confidential employee database system• Prepared manager training manuals and contract negotiation guides for on-boarding new managers

Santa Monica, Ca, Us

• Performed on-boarding, benefits, staffing, employee relations, and employee training and development functions for an employee population of 485 while working with the Senior Vice President and rest of Human Resources team • Edited the employee handbook to reflect updated vacation and sick time policies, compiled state labor laws to ensure compliance, and analyzed benefits and compensation for transition into a new health benefit policy• Researched and made recommendations on Result-Only Work Environment (ROWE), effective communication training programs, and timekeeping systems to improve overall work environment

San Diego, Ca, Us

• Promoted sports marketing and fund-raising within high school athletics• Established company corporate sponsorship department by collecting data on over 500 corporate firms• Organized data of sponsors using Salesforce.com cloud computing• Cold-called and used various social media outlets to establish relationship between prospective partners and sponsors• Compiled media kit with product and service information to send to interested corporate companies

Bachelor Of Science - Bs, Industrial And Labor Relations

Music Industry Essentials, Arts, Entertainment, And Media Management

High School