Rebecca Fallon Email & Phone Number

Milborne Port, England, United Kingdom

As the Events Manager, I am responsible for managing events which IPT host and attend including ITC, an annual 4-day event based in Malta for up to 1,000 delegates.I focus on improving processes to enhance productivity and supporting the Operations Director and Sales Director in the growth of IPT & ITC. My key responsibilities include planning, implementing new strategies and processes, ensuring project completion, managing event budgets, and facilitating effective communication and direction for the team.

Milborne Port, England, United Kingdom

Milborne Port, England, United Kingdom

I am responsible for organising ITC Malta, the key networking event of the Mobile Phone, IT & Consumer Electronics Industry, bringing together renowned retailers, distributors, traders, resellers and wholesalers from all over the world in the same place, for 4 days every year.ITC Malta is unique in that it is all about Networking with a Difference - it's more than just another trade event, as it's where top-tier decision-makers come to establish and grow trade connections effectively all within a relaxed environment.

Sherborne, Dorset, United Kingdom

Responsible for the delivery of commercial events & residential lettings through Sherborne School (Trading) Ltd to maximize the commercial opportunities using the school’s facilities when not required by the School, in accordance with the annual operating & capital budgets, ensuring at all times that the reputation of the School was promoted and upheld. From 2019-2022, this included responsibility for school café (The Hub).Through client meetings I identified the customer’s requirements, quoted for the business, agreed any additional or variable costs in advance, delivered the event in accordance with what had been agreed and invoiced the event afterwards. To deliver a successful event, I ensured that all departments involved in delivering the customer’s requirements had the appropriate information and that risk assessments and appropriate Health & Safety procedures were produced and followed.Line Management responsibility for the Events Assistant & The Hub Manager.Responsible for the co-ordination and management of major school events where multiple departments were involved, such as Commemoration, the Leavers’ Ball, OS Weekend, CourtsFest and Staff Christmas parties. I had to liaise with relevant departments to agree the scope and standard of service, establish costs & manage appropriate areas of the budget for each event. Post event, I had to review the event and measure the success of delivery based on costs incurred & quality of the event.Delivered an annual programme of joint social events for the boys and girls from Sherborne Girls in collaboration with the Deputy Head (Co-curricular).Oversaw the implementation of, and was responsible for the ongoing management of Evolve, a cloud-based application, used by all staff to record and manage their onsite events. I had to review and approve all Evolve forms, ensuring they had been completed correctly; respond to user queries; set up all new staff members with the appropriate access to the Evolve system.

Ditcheat, Somerset

Processed staff timesheets for payroll and allocated hours to the different job sheets.Registered purchase invoices from suppliers on QuickBooks, allocated supplies to the different job sheets.Matched purchase invoices with outgoing payments.Reconciled purchase ledger accounts to supplier statements.Using the job sheets, processed sales invoices fortnightly through QuickBooks and sent to clients. Chased clients for invoice payments as required, in line with the payment terms.Used QuickBooks to process payroll, pensions contributions, manage staff holiday and sickness records. Reported as required to HMRC on a monthly basis.

Ascot, Berkshire, United Kingdom

Managed the team who were responsible for:- the production, printing, fulfilment and despatch of all admission tickets, car parking labels, fine dining packages and box packages. - responding to customer service enquiries both by email and telephone, dealing with all aspects of ‘after sales’ care including cancellations, refund requests, complaints and administration enquiries.Managed relationships with suppliers and the stock ordering of the collateral for fulfilling the customer ticket packs.Worked closely with the Head of Sales to anticipate the rhythm of sales, to ensure the smooth operation of the ticketing fulfilment function.Responsible for the company Receptionist and general office functionalities, including company stationery ordering, organising couriers, the lost property process, enquiries from customers with special accessibility requirements.Ensured all team members and the 3rd parties who we worked with understood and upheld the Ascot Brand Values.Responsible for the Ticketing and Fulfilment cost of sales budget, including a temporary staff budget, company stationery budget and company outgoing postage budget (approx. £400k)Successfully made cost and time efficiencies (£25k per annum) by changing the way postal despatch was handled within the business.Changed stationery suppliers resulting in a cost saving of circa 35%.Member of the Project Board and project team responsible for implementing a new cross function operating and CRM system for the business.

Ascot

As for the Senior Ticketing & Fulfilment Manager role

Montalbert, La Plagne, France

Mainly a French speaking role.Sold ski clothing to tourists for a French Ski Hire Shop and fitted hire boots (ski & snowboard) when required.Processed all invoices & reconciled weekly with the largest customer.Responded to Customer email enquiries.Managed the shop one day a week on the owner's day off.

Longefoy, French Alps

Set up own business providing airport transfers in the French Alps. Set budgets and manage the financial position of the company to ensure maximum profit is achieved.Responsible for the creation and maintenance of the company website.Responsible for processing all customer bookings and payments.

North West London

Data cleansing and ongoing maintenance of CRM database.Produced training programmes on use of the CRM database & reporting software and delivered to the Field Sales Teams.Developed and implemented a new Key Account Reporting tool to provide more detailed analysis and better reporting on the pipeline of converting prospects to customers. Responsible for developing & implementing the User Acceptance Testing programme for all departments as well as liaising between the Super Users and the external development company during the upgrade of business operating system from Navision v3.6 to Navision V5. Member of two Acquisition Project Teams with responsibility for analysing the customer & stock data during the Due Diligence process and ensuring that all data was ready to upload into the main operating system in line with the Go Live date.Member of the Integration Team post acquisitions responsible for training the operating system and CRM database to the new Customer Service staff & Field Sales Team.

La Plagne Montalbert, French Alps

Cleaning self catering apartments at the weekly changeover.Showing clients into apartments, completing security deposit paperwork, distributing lift passes. Resolving any client problems.

Seconded To Aime In The French Alps

Provided quotations for catered & self catered holidays to the French Alps. Converted prospects into Sales & completed all steps of the booking process, e.g. organising travel, insurance, lift passes, ski school, ski equipment hire, special dietary requirements.Implemented a simple leads log to track source of enquiries and recording sales to produce a conversion rate.Responsible for all self catering clients during their stay in the resort of Montalbert La Plagne.Dealt with customer complaints as necessary.Liaised with French suppliers when required.

Beaconsfield, Buckinghamshire

Managed the Customer Satisfaction programme for the UK division of a leading automotive manufacturer.Responsible for ensuring the mailings of customer satisfaction surveys for New Car Sales & Aftersales were sent to the correct clients and on time.Analysed results once processed & fed back to client, proposing solutions for improving performance at appropriate dealerships.Organised & attended client meetings.

Beaconsfield, Buckinghamshire

General administrative tasks - typing letters, reports, minutes of meetings, managing office stationery supplies.Managing the Directors’ diaries and company holiday chart.Arranging UK and foreign travel.Organised Incentive Trips for various clients on behalf of the Account Manager.Answering all telephone calls that come into the company and transferring them to the appropriate staff.

Oxford, United Kingdom

Member of the Integration Team during the acquisition of 2 large companies & successfully integrated 3 separate Contracts teams in Oxford, Birmingham & York.Set objectives & productivity targets for team of 16 across the 3 locations and introduced procedures to measure the team’s performance.Sole responsibility for the quality of customer data on the company database and for maintaining all aspects of customer pricing (standard and bespoke).

Oxford & Chessington

Managed the pilot project of the Home Delivery Service in Surrey and SW London, delivering within 2-hr time slots from 7am – 8pm, providing top class Customer Service.May 2003 – Super User for business when implementing new operating system (Oracle) & also completed the End User Acceptance testing for Customer Service department.

Chesham

Managed a team of 7 Customer Service Agents who took orders, dealt with complaints and diagnosed cooler faults.Account managed VIP customers and dealt with escalated complaints.Developed strong relationship with distribution department ensuring an excellent and reliable service for customersOrganised and managed a re-routing project in conjunction with the Distribution Manager increasing the efficiency and profitability of the delivery routes.May 2002 – Project Managed the outsourcing of the company’s regular order taking process to a 3rd party company and remained responsible for the outsourced activity until May 2004.

High Wycombe

Responsible for the pan-european storage and distribution of MacGregor Golf.Introduced new inventory procedures with weekly stock checks to ensure permanent integrity of stock.Implemented new processes in order to meet all deadlines for picking, packing & distributing all European orders.Established new efficient order capture process allowing a reduction by 1 in headcount and increase in productivity.

High Wycombe

Member of 3-strong team, working a rotating shift pattern to route manage 16 x multi-drop 16T and 7.5T lorries around the Home Counties, ensuring that all timed deliveries and collections were achieved. Responsible for ensuring all vehicles and drivers stayed within the legal requirements and that all associated documentation was accurate.

Ba Hons, Modern Languages (French, Russian & Linguistics)

Spent 5 months at the University of Tours, in France. Spent 5 months at the Russian State Univeristy for Humanities in Moscow.

A Levels

Prefect

Gcses

Head Girl House Sports Captain