Rebecca Zande Email & Phone Number

Brisbane, Queensland, Australia

As a Principal Engagement Partner at CITEC, I leverage my engagement and stakeholder management expertise to deliver exceptional customer experiences within my client portfolio. My role involves a commitment to collaboration, both within my team and across departments, to pinpoint and enact client-focused ICT solutions that benefit all parties.I take pride.

Brisbane, Queensland, Australia

As the Senior Engagement Partner, I lead and manage diverse IT projects, ensuring the identification and implementation of long-term solutions for our clients. My role involves seamless collaboration with internal and external stakeholders, overseeing the development and implementation of proposals, and driving continuous improvement in work practices.I.

Brisbane, Queensland, Australia

I am a dedicated professional collaborating within a client-centric team to drive business outcomes for a diverse client portfolio. I have proven expertise in cultivating and maintaining robust internal and external stakeholder relationships to achieve strategic objectives. I am adept at contributing to the development and implementation of Service Level.

Brisbane, Australia

Experienced Workforce Planner with a track record of success in rostering staff, implementing effective operational workforce planning, and managing projects in emergency staffing and leave coverage. Proficient in scheduling and monitoring training coverage, utilising systems to contribute to the development of tools, policies, and procedures. I am.

Brisbane, Australia

Customer Service.Multiple services taken including debt collection and logging issues and maintenance call outs.

Reporting and Analysis of data for the improvement of the Customers experience.Daily, weekly and monthly reports for management.High level of Excel, Word and other Microsoft software.High level of database experience.Stakeholder interactions and feedback.

Assistance and training with keying procedures, Membership Rules, claims and membership processing, cash balancing and billing. Continuous Improvement ChampionProcess Improvement, Training Needs Analysis, Root Cause Analysis and Training Sessions conducted for Alliance Contact Centre (visit).Follow up documentation supplied and recommendations made to.

The primary support for new and existing Bupa (previously MBF) staff members for any issues, coaching or assistance that may arise due to the complexity of the private health industry.Assistance with and not limited to keying procedures, Membership Rules, claims and membership processing, cash balancing and billing.Team coach for new company computer.