Rebecca Zemla Email & Phone Number

Boise, Idaho, United States

Mission Viejo, California

As Team Leader on the Administration Team at USLI, I have the distinct privilege of leading eight exceptional Underwriting Assistants on our California Hawaii Regional Commercial Lines Team. We are a team made up of intelligent, witty, energetic and caring individuals with the sole focus of making the lives of our customers as easy as possible. We bind and endorse policies all day long and we love it. When a member of my elite team moves upward or onward, I have the difficult task of recruiting someone who brings energy, empathy and the drive to learn. It’s my job to keep the team happy and functioning at its best and that means hiring someone that shares our Community Values. An average day at my workstation includes a steady stream of email, Skype messages, phone calls and visitors with conversations covering everything from backdating coverage to what insurance test to take this quarter. My job is a happy balance between the nitty gritty technicalities of insurance and the big picture strategies of guiding the careers of my team. I like Mondays. I like the people I work with and work for. I like being part of an environment where those people like Mondays too.

Orange County, California, United States

Manage day-to-day personnel, scheduling and staffing issues. Hands-on-support within the center for patient related tasks. Maintain a positive work environment for center team. Ensure staff are treated fairly and with respect. Shadow patient experience to ensure expectations are met and coach successes and area of improvements where needed. Ensures surgeon needs are met. Ensures Clinical Director and center staff work effectively together. Customer Service specialist. Leadership style that fosters teamwork and fairness. Ability to effectively shadow and coach. Exemplary organizational and communication skills. Passion for driving Operational Excellence in the Gold Standard Patient Experience. Cross Training and Development of center team members. Provide strategic input on local and regional opportunities, competitive activity and other business opportunities with an emphasis on market share and growth.

Orange County, California Area

Improve day-to-day efficiency, streamline protocols, improve staff productivity. Increase new client interest and current client retention through online marketing tools such as e-newsletters and social media.

Orange County, California Area

Specialized in statistical analysis, strategic planning, human resource management, hiring/discipline/termination, written policy/procedure & training manuals. Increase patient visits through customized tracking system, highest quality customer service and provider marketing.

Orange County, California Area

Establish and maintain relationships with new and referring physicians. Track referral sources and measure trends through statistical analysis.

Manage acute care and short-term rehabilitation for student athletes, Maintain inventory of supplies. Work with team of Certified Athletic Trainers and coaches to ensure best environment for athletes and student athletic trainers.

Costa Mesa, Ca

Provided excellent acute and short term care to student athletes. Initiated contracts with local physical therapy clinic and physician as part of sports medicine team, ensuring total care for athletes. Created opportunities for students to learn about careers in sports medicine through development of Student Athletic Training Club.

Masters, Healthcare Administration

Masters Certificate, Organization Leadership

Bachelors, Kinesiology

Activities and Societies: Emphasis in Athletic Training, Kinesiology Student of the Year