- Develop and implementing store operational flows including ongoing support, strategicdevelopment, training, and process improvement- Drive and execute store facing communication strategy - Consulting on net new business processes by collaborating with business stakeholders acrossthe organization- Executed the operational components of rolling out a new inventory management system to North America over a 4 month period

• Implement the Store Manager’s Operations vision for the store and cascade to team members.• Plan and prepare weekly team member schedule according to labor requirements, availability, and budget considerations.• Review, monitor, and partner with Store Manager to manage the budget and other business data and metrics (e.g., P&L statement, expenses) and inform planning processes (e.g., quarterly business review and sales planning).• Provide retail floor leadership including planning retail floor coverage and making decisions to maintain efficiency and effectiveness of retail floor operations.• Support sell-through management by ensuring accuracy of inventory counts and coordinating labor hours to efficiently receive product deliveries.• Execute company-level operations-focused directives, projects, and initiatives • Create and foster a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive, productive, and fun experience for all team members.• Perform administrative actions to support team members, including completing payroll, approving vacation and time off requests, approving shift swaps, and other documentation according to policies and procedures.• Inform people managers of projected team growth needs to support the building of a strong and diverse team based on operational trends and results.• Establish supportive and productive relationships with all team members, focusing on personal and professional development.• Facilitate a seamless end-to-end guest experience by monitoring the incorporation of omnichannel programs.• Collaborate with team members to ensure an optimal guest experience that values guests’ time and supports store operations.• Resolve guest feedback and address issues, including guest escalations and urgent requests, helping to "make it right" for guests.• Accountable to the controllable budget and labor hours

- #1 performing seasonal store in North America for Holiday 2019. - Conducted a New Store Opening & Seasonal Store Conversion [Attention to details and deadlines throughout 4 different departments. Communicating cross-functionally with support partners across NA. Simultaneously closing operations of the Seasonal business while opening the permanent.]

- Delivering exemplary customer service while applying company focuses on product line growth.

- Oversaw Junior School Admissions both locally & internationally.

Contributed to achieving 152% to plan over a 7-week period in a pop-up store by creating a tailored community, product, and hiring strategy from researching the surrounding community, learning who our guest was, and the best way to reach them while leaning into our strengths as a team and aligning with our regional goals.

- Visual Merchandising Lead [Building data driven insights on product movement at a store & regional level. Leading through others by building a successful team to execute identified strategies to capitalize on sell through & sales]