www.openbook.nyc-I host an event each month for storytellers to come and share their work. An inclusive space open to all abilities and types of writing-Collaborate with other writers and invite them as guest hosts adding their unique perspective and voice to their month's Open Book-Manage the branding and social media and collaborated with other literary artists in the area.-Produce and sold Issues 1-3 of our self-published Open Book Zine, along with other branded merch -Partnered with an experienced software engineer who created an Open Book signup app for our writers to use at events. The app is where they sign up if interested to read and its' algorithm creates a fair setlist determined by their email and how recently they have read. It also records, times, and allows for feedback for both the writers and guests.-Engage in conversation with other artists to create programming in other spaces, most recently 'Work and Write' bi-weekly events at New Women Space in Brooklyn, WA.-Planned an event across the county in Tacoma, WA- a literary reading and an artist market.

-Employee Resource Groups (ERG) engagement-help to organize monthly leadership meetings, recruit and uplift new members by providing space, and maintain partnerships with the organizations we support-Help to plan volunteer opportunities -Heritage Month Engagements/Event Planning-Ongoing work with HR to collect and look at current workforce data

-During our company's office relocation from Seattle to NY this past year I played an active role in planning the production departments' restructure -Participate in the rapid growth of our brand-in the off-price market, online, globally, and our independent sector-Work closely with our sales team on pricing strategies, appropriate timing and necessary style edits in order to confirm product orders with our overseas factories-Communicate each customers’ specific labeling and packaging requirements to our factories to ensure all product is shipped to standard and on time. Review/approve all specs of the production process-Inventory Management-working closely to review regular inventory reports in order to analyze reorder or reduction opportunities -Prioritize tasks efficiently while working within various time differences and restraints -Review all shipping documents in cooperation with our Logistics team, including knowledge of duty classification and vessel schedules-Introduced new processes to improve daily tasks and created helpful resources I utilized when training new team members-Comply with customers’ sample requirements and organizing a system to manage/organize sample schedules-Manage the daily operations of the customer care team, ensuring efficient and effective resolution of customer inquiries and issues. -Oversee a team of customer service representatives by training, mentoring, and providing ongoing coaching and feedback to enhance performance. -Collaborate with other departments (production, accounting, marketing, the warehouse, etc) to streamline processes and enhance the overall customer experience. -Champion a customer-centric culture throughout the organization, promoting empathy and advocacy for the customer.

-Relocated from NY -Managed shipping and wholesale customer service related issues for independent and mid tier accounts-Participated and assisted with training sessions during a company wide system conversion-Worked closely with AR to keep track of customer's account balances in relation to open orders, communicate and process Return Authorization requests-Ran open order and available to sell reports regularly to help evaluate plans to promote increased sales

-regularly post daily content and share events on the company's Instagram, Facebook and website -communicate with customers and artists-assist owner with event planning, bookings, and promotion-if needed, barback during events and high-traffic evenings

-Provide retail customers' with exceptional customer service at all times
 -Work directly with our West Coast Sales Rep to manage all orders for boutique accounts-Play an active role in shipping/invoicing orders for all boutique accounts on the West Coast-Process orders through EDI and successfully transfer to M3 Lawson
-Communicate daily with the warehouse to ship orders within desired ship windows
-Operate professionally as a liaison between the warehouse, production, sales, and accounting departments-Accurately communicate ATS, current on hand, and PO Delivery inventory reports 
-Assist customers with Return Authorization requests and compose weekly/monthly reports based off of the data-Occasionally participate and assist at trade show events in efforts to boost sales and promote our product

-Increased the store's sales compared to LY and directed supervisor and personal goals consistently-Contributed to a 130% increase in Conversion during our 2013 Black Friday weekend-Maintained a 50% email capture as a store, holding the #1 spot in the company-Analyze the business at key points in order to strategize and push positive results-Construct and communicate the weekly schedule regularly, meeting hourly and SPH requirements-Delagate tasks to sales staff, maintain company standards, and merchandise window display based of best-sellers reports and current promotions-Hold a strong prescence as MOD, training staff to properly close sales and practice exceptional customer service-Communicate professionally with NYC retail store team members and SM corporate employees on a regular basis

-Communicated professionally with clients while completing various fashion-focused tasks in an efficient manner-Assist on photo-shoots and maintain professional behavior despite enduring long and strenuous shifts

Execute social media strategies for all platforms, as well as perform research activities to support their success. Track and manage weekly sales numbers from Supima's menswear collections exclusively carried at Bloomingdale's. Tasks include database creation, data entry and update additions and corrections.Perform administrative tasks that promote Supima’s brand awareness with Supima’s licensees.Interact professionally with other contacts and in an efficient manner.

Customer service was a top priorityGoal setting system in place for sales performanceFitting room and customer assistance with any additional needsA worthy learning experience as a beginning introduction to the retail industry

Established positive relations with customers and was trusted by managementConstructed product at top performance levelsDealt with cashier and customers daily and had to perform counts dailyMaintained a clean work environment and closed the store frequently