- Introduction to Salesforce course in professional educationhttps://bootcamp.ccc.edu/salesforce

Normally, I would write some bulleted points identifying my skills used as a Salesforce User Group leader. I am opting out of that option for this position because this is something I do for free. I enjoy meeting with our members new and existing as well as the challenge of engaging people to actively participate outside of work in this group network.I meet annually with my fellow leaders to plan all of our in-person meetings, webinars, strategies and discussion topics. As a marketing support to our in-between in-person meeting webinars, I thought it would be a good idea to promote this as our celebration of the ten year anniversary of the Salesforce AppExchange.We reached out to appexchange apps we have worked with and offered ten time slots for a free one hour demonstration/presentation with us as virtual hosts on a recorded webinar. While our actual live turnout is questionable, the playback views and free marketing for the vendors are a no brainer. We use ReadyTalk to host, moderate and record our webinars.As we do not have a "permanent" address for our in-person meetings, planning these events keeps our problem solving skills very active. Planning an in-person meeting requires creativity, event planning skills, hosting and just knowing how to stand in front of a group of people for three hours without boring everyone to death.For me the hardest part is moderating our virtual group in the success community, but as time goes by we have made some gains in activity amongst our members. We handle the membership of our group, moderate and engage discussions, answer questions and try to provide resources to our members whenever possible.I'm pretty sure there is more I totally forgot to mention, but I think all of the above gives you a good idea of what this position entails.

PepUp Tech: People Empowering People Up Through TechnologyFour Salesforce #ohana colleagues and I across the nation joined our resources to start a STEM centered non-profit in each of our local areas. I wrote about the 'How' here: http://bit.ly/2r5wbQeWe launched in 2017 and are a 501(c)3 organization. Surging forward by the strength of our passions for sharing STEM with both adults and children in underserved communities is what we do.As a co-founder of PepUp Tech I am a volunteer to everything from curriculum development, fundraising, teaching to website content and design. Whatever the organization needs to grow, I do my best to deliver what I can when I can. Examples of the my volunteer time include:- Intro to Salesforce Administration Instructor- Intro to Marketing Cloud Administration Instructor- Curriculum Development and Review- Collaborate with Teams to Deliver Program- Google Suite for Non-Profit Administrator- GiveLively Administrator- Hands-On-Connect Administrator- Form Assembly Administrator- Student Mentor- Fundraiser Event Coordination and Support- Speaker

Working for Rightpoint was a pleasure. The Salesforce practice went through many changes, while I was there and I learned from my experience.My work experience and successes with Rightpoint includes the following:- Lead Salesforce SME closing a total of $3.7 M over a period of less than two years ($3M+ in one FQ)- Survivor of severe resource constraint, practice dissolution, last woman standing/practice rebuild- Mid-market/Enterprise level full project delivery (all roles from pre-sales to project delivery)- Salesforce & related software full tech stack assessments- Solution designs & schema review- Lightning Sales & Service Cloud Implementations- Lightning Transition Implementations from Classic- Lightning Transition Assessment and Recommendations- Sales pipeline streamlining- Solution visioning and roadmap strategy- Service Cloud setup, update & custom automation- Marketing Cloud integration & Administration- Pardot- Eloqua- Tableau Integration, Reports & Dashboards- Salesforce Marketing SME- Sandler Methodology & Account Planning customizations- Financial Services/Construction/Healthcare- Evariant Health Org Transitions to Salesforce- Sitecore/Salesforce integration including sitemap configuration- Einstein Analytics- Data quality review- Advanced Visual Workflow- Advanced Quip- End-User UAT & Training- Mobile Configuration

•Administered Marketing Cloud with familiarity in ampscript and marketing initiatives•Established a round-robin case assignment system using native Salesforce Service Cloud features•Implemented company-wide service cloud update with training documentation•Launched internal Community Cloud for internal employee use•Designed, developed, implemented and trained national sales team custom ERP object in SFDC•Increased SFDC adoption utilizing Chatter as well as establishing a routine rollout collaboration for training•Provided change management support and best practice solutions as well as routine audit of all environments•Maintained and provided release update knowledge including a team review/preparation for system impacts•Worked often with key department stakeholders to identify/develop SFDC business process improvements•Achieved roadmap initiatives to increase adoption and awareness of SFDC at National Sales Meeting•COE accelerator participant•Experienced in integration project data mappings and integration solutioning with relation to the Salesforce platform•Established data model overhaul strategy to improve business unit adoption across multiple departments

● Coordinate and continually improve the data migration process for multiple complex data tables● Manage all data related instances within SFDC database consisting of 3 million+ contacts● Extract/Transform/Load (ETL) large sets & subsets of data/metadata in SFDC instance● Design & implement complex data migration processes within SFDC and other applications● Work with SFDC team to transform and develop new requirements into designs, development approaches and implementation● Create ad hoc analysis and OLAP for C-level executives, management and multiple end users● Regular use of advanced analytics, agile business intelligence, business analytics and business activity monitoring● Manipulate, organize and store all data using excel and MS Access● Daily manual and saved scenario mapping of accounts and contacts to ETL data● Design and maintain data tracking system to improve data integrity● Design import and maintenance processes for all marketing databases● Supervise training of employees assisting with data integration● Effectively balance and prioritize multiple projects concurrentlyResponsible for the performance and integrity of the database through the execution of the following:● Data remains consistent across the database and is clearly defined● Users access data concurrently in a form that suits their needs● Provisions for recovery are in place (data is retrievable in an emergency)● Generate and write database documentation, including data standards, procedures and definitions for maintenance and import of all data● Developing, managing and testing back-up and recovery plans● Ensuring that storage and archiving procedures are functioning correctly● Multiple ad hoc projects design through implementation using agile methodologies● Forecast data reporting needs (includes comparison, trend and regression analysis)● Strong use of SFDC, MS Access and MS Excel reporting features including some VBA & SQL

Coordinate marketing materials for five teams: ● Email Marketing Campaign templates in MSWord ● Complex calendar coordination in Outlook ● Flyer creation and design in Adobe InDesign and Acrobat ● Preparation of various other marketing materials pertaining to a variety of campaignsLead coordinator in data cleansing during total database migration: ● Immediate immersion and use of both Sage ACT and Salesforce CRM's ● Use of CRMfusion DemandTools application to de-dupe and cleanse mass data sets ● Coordination of team enlisted to aid in the cleansing of corrupted data ● Designed a system of reports within Salesforce to aid in migration cleansing and data integrity ● Daily use of SFDC/Excel integration reportingSFDC Reports, Dashboards and Charts: ● Immediate immersion and high aptitude for advanced reporting in Salesforce Enterprise using all four report types: tabular, summary, matrix and joined ● Immediate immersion and high aptitude for the use and creation of Salesforce Dashboards and Charts integrated with corresponding reports ● Assisted co-workers company wide in the basics of Salesforce reporting and solved any report issues requiring advanced manipulation ● Continued the Contact Lead Applicant Conversion Report process using Sage ACT, Stonefield and MS Excel integration process ● Transitioned original Sage ACT report process to Salesforce by assessment, process,design and immediate implementation of real time data reporting ● Streamlined the Contact Lead Applicant Conversion Report process further with a formula-based Excel report integration with Salesforce ● Creation/continued development of Salesforce reports as needed