Rebeka Banta Email & Phone Number

Bothell, Wa, Us

Bothell, Washington, United States

•Communicate in a loud, thriving, fast paced environment, ensuring correct orders and reducing incorrect orders by 70%•Facilitate the completion of 90% of orders under 20 minutesPrepare a total of 11 dishes, 6 seasonally and quarterly changing, which includes a mix of salads, flatbreads, appetizers and desserts•Cross-training in 4 other areas of the kitchen to assist when needed, including prep, sous-chef, plating and oven•Train new cooks in the kitchen in multiple areas so they could find where they fit and become essential to a smooth running kitchen

Woodinville, Washington, United States

•Spearheaded project to quarantine diseased trees, saving over 30 other trees and the company thousands of dollars•Achieved a 70% lower return rate, communicating to superiors about product quality, state and any returns to better understand what consumers were looking for•Consolidated, stocked, and organized up to 50 pallets of plants per day, allowing consumers to navigate and choose plants 50% easier, resulting in being asked for by name by managers and customers for assistance•Trained multiple (3+) replacements within the first week of work, enabling supervisors to be available for emergency situations

Seattle, Washington, United States

•Managed teams of 7+ employees by communicating daily goals, listening to problems/concerns, and implementing solutions, resulting in a higher morale in a stressful and quick-paced environment•Aided in receiving daily deliveries; Organized walk-ins and regular quality control checks decreased spoilage by 75%•Performed monthly inventory and thrice weekly supply orders, opening more time for the general manager to work on schedules and team cohesion•Transformed the dining experience for customers by managing complaints and assisting during rushes, providing improved customer interactions and reduced employee stress•Assisted in implementing a new driver system that tracked drivers so both customers and stores could track drivers’ progress, which allowed customer feedback and raised driver ratings from a 3.5/5 to a 4.9/5 over the course of 2 months

Woodinville, Washington, United States

•Performed cycle counts and discrepancy resolution during off-time, aiding management in a 10% decrease in medicine shortage•Facilitated a small team of 6 people in receiving and ensuring accuracy of shipments, decreasing shelving time per pallet by 20 minutes•Assumed the position of creating and fixing appropriate hazmat and other volatile labels for appropriate transit; Specialty items were successfully shipping on day of packaging, instead of waiting multiple days

Redmond, Washington, United States

•Received and processed both stock and material deliveries which included inspecting items for damage and following appropriate protocol for damaged products as well as ensuring accuracy of shipments and proper organization and rotation of stock•Organized, cleaned and inventoried both warehouse and multiple stockrooms to ensure appropriate levels of packaging and promotional items for multiple (5+) vendors•Performed weekly inventory and client cycle counts to ensure product rotation and expirations were within suitable timeframes, disposing of expired medications via appropriate channels, resulting in a 0% rate of expired medicines on the shelf•Processed, packaged and shipped products according to both temperature regulations and assorted clientele-specific packaging

Bothell, Washington, United States

•Managed a 15+ associate team with 2 other department leads covering returns, customer service and pickups amid new COVID era policies and services•Mentored 90% of the associate team on standard operating procedures for the Customer Service Desk•Trained for and assumed the position of most knowledgeable lead on the hardest key system in the department, resulting in knowledge being passed on instead of forgotten•Spearheaded projects to clear old orders from system, opening space for more orders and a clearer list of open orders for sister departments

Bothell, Washington, United States

•Coordinated a small (3+) team providing customer service and high-end food, ensuring food quality and plating expectations were met, with customer satisfaction ratings remaining around 4.8 (out of 5)•Maintained local and state health regulations, resulting in the restaurant’s food safety rating remaining at the highest state rating•Professionally but empathetically handled difficult customer situations to ensure guest satisfaction while enforcing company policies•Performed weekly inventory to maintain appropriate levels of stock for daily use and occasional group orders

Seattle, Washington, United States

•Tutored high-risk students in small groups of 3 resulting in higher reading comprehension by the end of 3 months•Assisted teachers in multiple office tasks, allowing them to focus on grading, teaching and curriculum review•Supervised outside and activity times to aid in cases of emergencies or other surprise events

Seattle, Washington, United States

•Received and processed stock deliveries which included inspecting items for damage and following appropriate protocol for damaged products as well as ensuring accuracy of shipments and proper organization and rotation of stock•Organized, cleaned and inventoried stock to ensure all medications and over the counter stock on the shelf were within acceptable expiration dates•Interacted and assisted patients with medication pick-ups and over the counter stock which included cash handling

Education record

•134 credits earned •Related Coursework includes: Statistics, Ethics and Society, Interdisciplinary Inquiry, Science Methods and Practices

Associate Of Arts (A.A.)