Rebeka Dapra Email & Phone Number

Washington, Pennsylvania, United States

• Initiated a retraining program by collaborating with executive and management teams, conducting documentation audits and virtual training sessions, leading to a decrease in errors by 35%
• Analyzes performance data, adjusting strategies to increase productivity by 28% in Q1, enhancing the overall customer experience
• Manages Contact Center for 13 primary care and specialty practices within the Washington Physician's Group
• Cultivated triage guidelines for non-clinical staff for emergent situations

Pittsburgh, Pennsylvania, United States

• Improved health outcomes for patients by implementing personalized care plans in their homes, leading to reduced hospital readmissions and better quality of life
• Assessed patients to evaluate any social determinants of health, aiding in a decrease in excessive utilization of healthcare systems
• Collaborated with case managers and patients, by scheduling patients for appointments and advocating for their specific needs

Canonsburg, Pennsylvania, United States

• Approved payroll, maintained metrics and reporting for the department of 150 coordinators, designed spreadsheets to track productivity, established and determined quotas
• Led hiring for multiple operations departments, managing a team of coordinators that had dedicated accounts nationwide, within a call center environment
• Handled escalated calls, resolving over 95% of customer complaints

Canonsburg, Pennsylvania, United States

Managed clients, providers, and patients with their scheduling needs for physical medical services within a fast-paced environment

Carnegie, Pennsylvania, United States

• Performed general clerical duties; including design and maintenance of spreadsheets for call volume of transports, composing and filing State reports, answering phones, and scheduling of transports
• Provided basic pre-hospital emergency care, and assisted advanced life support providers for medical and traumatic emergencies