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Rebekah Eldridge Email & Phone Number
Vice President of Admin Services
at
NXTLVL Solutions, Inc
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 86%
Current company
Role
Vice President of Admin Services
Location
Abilene, Texas, United States
Company size
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Quick answer
Rebekah Eldridge is listed as Vice President of Admin Services at NXTLVL Solutions, Inc, a company with 3 employees, based in Abilene, Texas, United States. AeroLeads shows a matched LinkedIn profile for Rebekah Eldridge.
Rebekah Eldridge previously worked as Head of Customer Success at Pageup and Manager of Customer Success and Onboarding Operations at Bamboohr. Rebekah Eldridge holds Bachelor'S Degree, Business Administration, Management And Operations from West Texas A&M University.
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NXTLVL Solutions, Inc
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Profile bio
About Rebekah Eldridge
Rebekah is the Head of Customer Success for North America at PageUp, where she spearheads initiatives to enhance customer satisfaction and drive success across the region. In her role, she is responsible for leading strategies that improve client relationships, maximize retention, and support customer growth. Rebekah oversees the development and execution of comprehensive customer success programs, focusing on delivering measurable outcomes and fostering long-term business partnerships. Her leadership is pivotal in shaping the customer experience, ensuring that PageUp's North American clients achieve their strategic objectives and receive exceptional value.Before joining PageUp, Rebekah was the customer experience operations leader for BambooHR's Customer Experience divisions. There, she drove operational excellence across multiple areas including Customer Success, Education, Onboarding, Expansion, Retention, and Marketing. Her efforts led to a 24% increase in HR operational capacity and a 70% improvement in Payroll efficiency, resulting in $1.4M in cost savings for 2023. Rebekah also worked closely with cross-functional teams to implement strategies that enhanced business growth, improved customer tenure probability, and increased overall satisfaction.Prior to her role at BambooHR, Rebekah served as a Senior Customer Experience Operations Manager for FleetUp, where she led significant transformations in systems, processes, and strategies, achieving increased add-on services and reduced operational costs. Earlier in her career at JobNimbus, she built and managed customer experience teams, developed a Data Migration program that significantly improved operational efficiency, and supported a 100% year-over-year growth, which attracted a $53M venture capital investment.Rebekah is dedicated to mentoring and developing future leaders, driving growth internally and with customers, and has been actively involved in diversity, equity, and inclusion initiatives. She is pursuing a Bachelor of Business Administration from West Texas A&M and is certified in Gainsight and Pendo administration. Outside of work, Rebekah enjoys traveling, exploring new cuisines, engaging in the arts, and soaking up all the magical adventures with her husband and their 5 children.
Current workplace
Rebekah Eldridge's current company
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Nxtlvl Solutions, Inc
11 roles · 15 years
Rebekah Eldridge work experience
A career timeline built from the work history available for this profile.
Head Of Customer Success
Current
Aug 2024 - Present
Manager Of Customer Success And Onboarding Operations
- Oversee 8 direct reports over Customer Experience Onboarding and Success Operations
- lead company wide retention initiative increasing retention by 80% though implementing cross organizational at-risk plays
- Established Time Study program to capture analytics to increase HR implementation capacity by 27% and Payroll Capacity to increase by 68%
- Established cross functional partnerships to increase customer experience efficiencies by 20%
- Consolidated and lead Customer Experience Onboarding and Success Operations
- Gained Level 3 Gainsight Admin Certification
Jul 2022 - Aug 2024
Senior Manager Of Us Customer Operations
- Oversaw 6 direct reports covering Shipping, Technical Support, Customer Success, Content Design, Onboarding, and Customer Service for the US Customer Operations
- Reduced headcount by 28% streamlining Customer Success processes and efficiencies
- Established Customer Support department to provide front line support to customers
- Reduced tech stack costs by 52% through new audit processes and contract negotiations
- Revamped Onboarding processes and efficiencies leading to an increased capacity by 98%
- Developed scalable growth plans within Customer Experience increasing ENPS
Jan 2021 - Jul 2022
Data Migration Manager
- Developed new Data Migration program supporting customers transfer of client data into the produc
- Established and managed a strong vendor relationship streamlining efforts for a quick data cleaning and import process
- Managed communication with customers through migration process, enhancing overall satisfaction and managing clear expectations
- Established sales tools to increase conversion rate for sales on Data Migrations
- Established SOPs and metric tools to maintain consistent quality as well as efficient project management
- Established Data Cleansing process
Sep 2019 - Jan 2021
Onboarding Manager
- Oversaw 6 direct reports over Customer Onboarding
- Drove innovation through re-designing onboarding processes to successfully increase customer product adoption
- Established CTA efforts to ensure long term retention, and overall long term revenue
- Developed scalable capacity and efficiency metrics leading to department growth-Grew onboarding from a small team to a mid sized high functioning department leading to consistent 98% satisfaction,
- Developed project management skills leading to improved time management, and increased retention from 62% to 89%
- Developed consultative best practices to provide industry expert services, structured trainings that focused on customer needs, and digital resources for self service training
Feb 2020 - Sep 2020
Business Analyst
- Developed partnership with product and engineering to bring overall NPS scores from low 20s into high 40s and app store ranks from 2 start to 4 star quality
- Established customer outreach program for NPS feedback
- Managed UserVoice software, reviewing and communicating to customers on feedback provided-Developed concise organized feedback lists deliverable to product, engineering, and support–Improved feedback response rate and.
- Responsible for improving the overall customer service, product confidence, and consumer feedback being delivered to product to enhance product quality.
May 2019 - Feb 2020
Customer Success Manager
- Oversaw 10 direct reports over Technical Support and Customer Service
- Developed and managed technical support department
- Developed process efficiencies to provide gold standard service
- Established critical cross functional relationships with product and engineering
- Partnered with engineering to establish best practices and key troubleshooting steps to increase efficiencies
- Established SOP and Knowledge Base to reduce case resolution time and increase efficiencies
Sep 2017 - May 2019
Customer Support Specialist
- Established Customer Support department, -Developed customer retention processes, -Implemented key tools enhancing the service tech stack
- Hired and developed key performers to grow the service department into a high performing team
- Managed CRM ZenDesk
- Increased efficiencies through tech stack innovation -Utilization of TextExpander for increased efficiencies -Researching streamlined CRM usage
Jan 2017 - Sep 2017
Applecare Macos And Ios Manager
Supporting many of our popular products and services, from iPhones to iPads to MacBooks to desktop Macs. As our customers’ first point of contact, I’ll be the friendly voice of Apple, providing award-winning customer service, troubleshooting, and support. listening to our customers and using my technical expertise, creativity, and passion to meet their.
Apr 2014 - Jan 2017
Co-Manager
2011 - 2013
~2 yrs
2 education records
Rebekah Eldridge education
Bachelor'S Degree, Business Administration, Management And Operations
Associate Of Science - As, Information Technology
FAQ
Frequently asked questions about Rebekah Eldridge
Quick answers generated from the profile data available on this page.
What company does Rebekah Eldridge work for?
Rebekah Eldridge works for NXTLVL Solutions, Inc.
What is Rebekah Eldridge's role at NXTLVL Solutions, Inc?
Rebekah Eldridge is listed as Vice President of Admin Services at NXTLVL Solutions, Inc.
Where is Rebekah Eldridge based?
Rebekah Eldridge is based in Abilene, Texas, United States while working with NXTLVL Solutions, Inc.
What companies has Rebekah Eldridge worked for?
Rebekah Eldridge has worked for Nxtlvl Solutions, Inc, Pageup, Bamboohr, Fleetup, and Jobnimbus.
How can I contact Rebekah Eldridge?
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What schools did Rebekah Eldridge attend?
Rebekah Eldridge holds Bachelor'S Degree, Business Administration, Management And Operations from West Texas A&M University.
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