- Developing and implementing sales strategies to maximize hotel revenue by identifying market opportunities and selling all facets of hotel to previous, current, and potential future clients- Use professional sales techniques to negotiate the best possible terms and conditions that satisfy the client requirements, both internally and externally- Coordinating with various departments within the hotel in servicing clients and accounts in preparation for arrival of groups, such as communicating arrival times, service of food and beverage, ensuring proper billing execution, in order to exceed client expectations- Building and maintaining hotel relationships with key accounts, partners, and clients to increase customer and client satisfaction and account revenue by prospecting for new clients, conducting site visits, and attending networking events- Developing and conducting persuasive verbal sales presentations to prospective clients to articulate and leverage the benefits of the hotel in order to close sales opportunities and gain new business

- Generating revenue by prospecting soliciting new and returning business by selling on-site catered events for multiple market segments and building personal sales pipeline, while reaching and exceeding goals in assigned market- Analyzing hotel’s sales data and comparing other hotel data to determine most effective sales strategies to optimize hotel revenue, negotiating sales contracts, and creatively up-selling each catering event to maximize hotel revenue.- Assisting clients in menu planning, coordinating food, beverage, meeting rooms set-up, decorations, and other services as requested by clients- Creating detailed Banquet Event Orders for all catered events and distributing necessary details to Operations Team by conducting weekly meetings to review execution of on-site meetings and events- Supervising the execution of banquet events per Event Orders ranging in size from small corporate dinners to large social

- Distribute sales and events leads via phone calls, emails, and other referral platforms- Participate and lead weekly meetings to discuss and prepare Operations Teams for incoming groups that have reserved blocks within the hotel- Create and detail Group Resumes to prepare hotel staff for incoming groups; information included in Resumes contain arrival/departure times of group, any VIPs and amenities, group profile, billing information, and any other necessary information to ensure a positive experience for the client- Run daily reports of incoming and in-house groups to use for general room control for both hotel staff and guest records

- Sell, plan, and execute events at a variety of exclusive venues to ensure prompt and accurate catering services by ordering linens, specialty beverages, wedding cakes, and event rentals- Manage leads, active accounts, and Event Orders in Caterease, SocialTables, Adobe, and Office 365- Build BEO binders with all required resources to include necessary assets for planned and coordinated events for up to 300 attendees- Coordinate and attend planning appointments, venue tours, and events while participating in Operations as needed to ensure correctness and success of the company- Establish and maintain relationships with vendors and venues by maintaining a working knowledge of the complex needs of a wide variety of events ranging from corporate events to weddings

- Work alongside clients and salesmen to manage up to 100+ ongoing projects in the field with minimal oversight to issue out supplies to appropriate jobsites- Communicate with vendors and manufacturers to ensure product pricing and material is accurate and precise for customers and serve as point-of contact to monitor and track the status of specific material through its product cycle from manufacturer to client- Execute purchase orders to meet the needs of customers and their projects per specification sheets and design builds- Manage and organize deliveries of required material to jobsites as requested or required by the customer’s timeline of projects

Identifies customer and store needs by constantly evaluating environment and customers for cuesPlaces weekly orders via Inventory Management System to provide store with appropriate and necessary supplies for store operationsExecutes store operations during scheduled shifts; organizes opening and closing duties as assignedFollows Starbucks operational policies and procedures, including those for cash handling, safety, and security to ensure the safety of all partners during each shiftRecognizes and reinforces individual and team accomplishments by using existing organizational tools and collaborating with store manager to find new, creative, and effective methods of recognition

Greeted guests upon arrival while anticipating needs in order to guarantee optimal guest experience during stayConsulted with the booking, housekeeping, and maintenance departments to ensure prompt responses to guests' needs

Organized and arranged appointments, updated event calendars, and provided time management support for team membersFacilitated clerical support to team members by receiving, organizing, and distributing mail, invoices, and other client paperworkMaximized communications and filing systems, such as memos, emails, invoices, reports, and payrollDeveloped knowledge of office management systems and procedures

Held responsibility for preparing, handling, and presenting food and beverage items as per policies and regulations of the stateProcessed payment from customers using POS and electronic systems; recorded and balanced cash receipts; prepared cash depositsProvided customers with a pleasant experience and quality service by making suggestions to guests based on customer tastes and preferences