Rebekah Marks Email & Phone Number

Sunshine Coast, Queensland, Australia

Sunshine Coast, Queensland, Australia

• Enter sales orders from retailers onto CRM console PRONTO• Liaise with other departments as required• Answering inbound enquiries• Investigate queries regarding production• Conduct outbound calls to retailers as required• Respond to quote requests

Morayfield, Queensland, Australia

• Administration support including room bookings, minute taking and data entry• Local area fleet management• Schedule client meetings including phone, in person and via Microsoft Teams• Organise interpreter services for meetings as required• Direct administration support for team leader• Liaise with other teams and departments as required• Answering inbound enquiries, directing calls, ordering stationery, petty cash reconciliation and mail distribution• Support clients with their queries and concerns, resulting in client satisfaction and appreciation• Management of case information in CRM program including input of conversation information, print plans, search client details and check and upload documents

Sunshine Coast, Queensland, Australia

• Assist with inbound phone and online requests for donation truck pickups• Schedule donation truck pickups and deliveries• Liaise with other departments as required• Data entry including truck schedules, donation bin allocations and banking

Melbourne, Australia

• Contractual roles May – Nov (2011, 2012 and 2014), May – July (2015 and 2018)• Liaise with school contacts to confirm dates, class sizes and times for each group• Mark exams that have been scanned online by other departments• Test and supervise online exam systems with school groups• Training of staff and rostering of 450 staff for day and night shifts• Provide relief reception including answering of phones and face to face enquiries• Support the recruitment department with administrative undertakings• Successfully Beta test the online version of the exam system• Correlate results across schools tested and working through technical problems presented at the time• Train staff on in-house computer programs for both data entry and exam marking at a new facility in Sydney

Townsville, Queensland, Australia

• Provide administrative support to all departments as required• Assist the fleet department with scheduling, data entry and vehicle collection• Upload documents into case management software (TCM)• Conduct live webchats with customers through TAWK interface on the company website• Scheduling resources, distribution of mail, directing phone calls as required, ordering stationery• Reconciling petty cash, banking and invoice transactions• Train staff and volunteers in core reception duties• Review and update the Reception/Clerical Assistant Staff Duty Manual

Townsville, Queensland, Australia

• Implement educational programs and planned activities that stimulated growth in language, social and motor skills in compliance with government and curriculum frameworks• Foster key relationships with parents and guardians through home-school partnerships• Online programming and reporting with exclusive computer systems such as QKEYLM

Townsville, Queensland, Australia

• Liaise with other departments to find solutions for customer technical problems • Provide support and high-quality customer service to clients in a busy inbound call centre environment• Log calls with the technical department on behalf of customers, scheduling technicians• Conduct occasional outbound and courtesy customer callbacks, when applicable• Update customer accounts in CRM and database with accurate notes of transpired conversations• Contribute to customer satisfaction in Telstra’s service

Certificate Iv, Business Administration

Certificate Iii, Business Administration

Bachelor Of Education - Bed, Primary