Clients: Humana, St. Jude, Centene

Client: Dollar General•Managed all digital projects for client across all digital channels including web, social, and email platforms•Collaborated with internal teams to ensure correct resources were aligned from a creative, copywriter and developer standpoint to ensure client deadlines and client objectives were met •Provided innovative solutions to continue to optimize the workflow process helping internal teams•Worked with accounts from inception of client project to completion to ensure the internal teams had appropriate information and necessary action items in place to provide the needed deliverables to client in timely manner

Client: Dollar General•Proactively lead and supervised all client planning processes, track timelines and deliverables, and manage staff and resources for Dollar General account•Handled multiple tasks consistently meeting or exceeding deadlines and client/agency expectations for all digital focused programs including web and social content •Intimately understood the client’s business, industry and competition, and leveraged that knowledge to help generate new ideas to strategically grow their business•Consistently collaborated with team members throughout the work process to foster and deliver great work that was on strategy, on time, and within budget

Client: Nissan•Manage client relationships•Own the success and satisfaction of client relationships•Build relationships with senior members of client organization•Lead projects and initiatives to delivery for all digital/web programs on nissanusa.com•Create opportunities for deeper collaboration and interaction that reinforces the client’s status as an innovative participant in the creation of cutting-edge solutions•Understand all disciplines to provide quality assurance of project deliverables, while maintaining best practices and solutions across functions•Provide leadership, support, and ongoing guidance to team members•Provide internal teams with appropriate insight into client’s strategic business initiatives•Knowledge and point of view on industry structure, trends, initiatives, and issues•Provide insights into organizational opportunities for cross and up-sell opportunities•Oversee the development of detailed proposals and statements of work•Significantly grow the client relationship in terms of revenue generated and account profitability•Proactively sell and manage customer expectations and communicates project and profit risks to internal team

A Division of EpsilonClients: Mars Petcare (Mars Portfolio), The Coca Cola Company(Fanta, Gold Peak, Dunkin Donuts)•Develop and maintain relationships with clients through daily contact and serve as liaison between client, creative, and production•Initiate jobs with clear, concise project requests to ensure timely and accurate deliverable for brand projects•Develop comprehensive project briefs based on brand input and creative brainstorm to ensure that projects align with client direction and vision to produce top of the line of creative that will drive conversion. •Work with internal teams such as project managers, production, creative, and studio to ensure timely and accurate delivery of work based on the identified needs of the client• Track, compile, and analyze program results to ensure key business metrics are being met/exceeded as well provide recommendations to optimize program in the future •Manage all program elements of client programs (working with Production when relevant) including the budgets, timelines, and contracts•Manage client approvals of project estimates and invoices and work with the client to update work status and discuss projects

•Supported Account Executives, providing excellent customer service for direct marketing programs by listening to client’s needs and continually seeking solutions for their campaigns•Developed and maintain relationships with clients through daily contact and serve as liaison between client, creative, production, and data•Compiled, analyzed, and tracked program results to identify potential revenue increase opportunities and provide strategic and knowledgeable recommendations for future campaigns•Prepared and compiled needed documentation for client meetings including results analysis, customer profiles, and recommendations •Leveraged internal resources and tools to gain deeper understanding of client’s business and product offerings•Aligned Epsilon’s strategic plan, selling, to increase revenue