Rebekah Edwards Email & Phone Number

Birmingham, England, United Kingdom

• Accelerated to Senior Software Support Advisor within 6 months with the following responsibilities:
• Managed and resolved escalated software issues with the Developer team by:o Checking Qualified Logs to ensure they are valid and all areas of investigation are carried out - escalating to Development team via Jirao.
• Managed and resolved escalated software issues with the Developer team by:o Checking Qualified Logs to ensure they are valid and all areas of investigation are carried out - escalating to Development team via Jirao.
• Advanced internal knowledge base and facilitated external training byo Adding content to internal knowledge base for support related queries such as written articlesand videos to aid customers with common questions.o.

Abu Dhabi, United Arab Emirates

• This position which I held for two years enhanced my creativity and critical thinking abilities and encouraged me to be adaptable, analytical and practical to complete tasks and ensure my students received the highest.
• Prepared delivery of subject material according to the approved curriculum
• Developed educational strategies designed to… Show more This position which I held for two years enhanced my creativity and critical thinking abilities and encouraged me to be adaptable, analytical and practical to.
• Developed educational strategies designed to encourage student comprehension and engagement
• Facilitated knowledge transfer through engaging presentations, interactive discussions, skill development activities and projects
• Adapted course material and resources to meet the needs of individual studentsAssigned and corrected homework and essays

Birmingham, West Midlands, United Kingdom

• Following my time at University I began a role as a Social Action Manager working with a charity that encouraged young people to engage in local social action. This management position supported my natural ability to.
• Strategically managed diverse projects by liaising with venue providers and streamlining cash handling, risk management and data management… Show more Following my time at University I began a role as a Social Action.
• Strategically managed diverse projects by liaising with venue providers and streamlining cash handling, risk management and data management processes.
• Supervised up to 7 seasonal staff providing professional development support, addressing logistical needs and delivering performance appraisals.
• Established community initiatives in partnership with a variety of local organisations.
• Developed tailored curriculum engaging up to 72 young people to complete thoughtful social action projects. Show less

• Proactively identified new opportunities to support the recruitment, engagement and retention of programme participants.
• Assisted young people and parents through the sign-up process mainly through phone calls
• Managed and built relationships with cohorts of young people.
• Organised and produced recruitment, retention, and informational events with schools and venuesWorked towards individual and team targets
• Administrative – advanced use of CRM software to track targets and… Show more
• Administrative – advanced use of CRM software to track targets and stakeholder accounts valued at over £50,000 Show less

• Directly responsible for the pastoral care of up to twelve young people per programme
• Provided support and mentoring to a team throughout their National Citizen Service programme
• Delivered evening sessions on topical issues as well as departmental sessions
• Organised and delivered sessions and icebreakers for up to 72 young people
• Lead visits to community charity partners whilst assisting young people in creating a social action project
• Maintained safeguarding practices and… Show more

London, United Kingdom

• Managed multiple online stores including ebay, etsy and amazon
• Fulfilled orders from online stores
• Managed stock inventory
• Provided online customer support
• Carried out routine configurations, updates and installations
• Investigated network and security issues

• I began my career in the Retail Industry as a Sales Associate. Working in this customer-driven environment enhanced my communication skills and allowed me to develop my listening, problem-solving and verbal skills.
• Worked as a Cashier which involved till operation and banking
• Delivered excellent, high-quality customer service
• Replenished and maintained standards on the cask desk
• Maintained visual standards on the shop floor
• Worked to meet daily targets

Bachelor Of Arts - Ba, English And American Literature

In this academic environment I developed my critical thinking, organisation and decision-making skills as well as my proofreading.

Pro Career Path, Full-Stack Engineer

Learning to build web applications from start to finish. This path starts with the front-end, moves to the back-end and then connects the.