Rebekah Hickey, Uxd

Rebekah Hickey, Uxd Email and Phone Number

UX Design and Strategy @ RLH Creative
Charlotte, NC, US
Rebekah Hickey, Uxd's Location
Charlotte, North Carolina, United States, United States
Rebekah Hickey, Uxd's Contact Details

Rebekah Hickey, Uxd work email

Rebekah Hickey, Uxd personal email

About Rebekah Hickey, Uxd

I'm a UX leader with 10+ years of experience in web and software design and 5+ years managing remote teams of 5-10 direct reports, including designers, researchers, UX writers, content strategists, and software developers. I've successfully led teams in design strategy and execution for complex web and software projects for Lowes.com, VA.gov, and Healthcare.gov, among others. My design expertise is in interaction design, information architecture, and user research.As a strategic UX manager and people leader, I'm known for:*Identifying gaps and implementing solutions*Developing processes that enable teams to scale*Integrating UX practices into product development workflows*Increasing design's influence on product roadmaps*Establishing structure that enhances collaboration and belonging*Guiding ICs in achieving their career development goals

Rebekah Hickey, Uxd's Current Company Details
RLH Creative

Rlh Creative

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UX Design and Strategy
Charlotte, NC, US
Rebekah Hickey, Uxd Work Experience Details
  • Rlh Creative
    Ux Design And Strategy
    Rlh Creative
    Charlotte, Nc, Us
  • Collaborative Gain
    Executive Council Member
    Collaborative Gain Oct 2023 - Present
    New York, Ny, Us
  • Convertkit
    Senior Manager Ux
    Convertkit Sep 2023 - May 2024
    Boise, Id, Us
    Led the product design team, managing 4 direct reports on a 100% remote team, for an email marketing platform for creatives and small businesses. Conducted user research efforts to understand customer needs and pain points to influence the product roadmap.
  • Guild
    Senior Manager, Product Design
    Guild May 2022 - May 2023
    Denver, Co, Us
    Managed a remote product design team of 5 direct reports including senior, mid-level and associate product designers and a UX writer in designing B2B products for Fortune 500 employers to manage educational benefits for their employees. Developed and implemented a Career Framework to support career development and growth for the product design team. Developed a Design Discovery Playbook in collaboration with fellow design managers to provide guidance, best practices and resources to support product designers in raising the bar in user research. Launched a new product for small business customers to facilitate downmarket growth.
  • Ad Hoc Llc
    Senior Ux Designer
    Ad Hoc Llc Mar 2021 - Apr 2022
    Mclean, Virginia, Us
    Ad Hoc is a digital services agency that provides UX expertise to the federal government. I primarily worked on the VA.gov developer platform and Healthcare.gov. - Improved developer satisfaction ratings by 12% by identifying user pain points and implementing solutions for the VA.gov developer platform.- Influenced the product roadmap by launching a reporting dashboard to track top customer support issues. - Designed a seamless multi-factor authentication experience for Healthcare.gov.
  • Lowe'S Companies, Inc.
    Senior Manager Ux
    Lowe'S Companies, Inc. Mar 2020 - Mar 2021
    Mooresville, Nc, Us
    Managed a remote UX team of 5 direct reports, including product designers, content strategists and researchers. Optimized sign in, registration and account experiences on Lowes.com. Designed the new B2B / Pro customer account experience for Lowes.com.
  • Lowe'S Companies, Inc.
    Senior Ux Architect
    Lowe'S Companies, Inc. May 2019 - Mar 2020
    Mooresville, Nc, Us
    Designed enterprise applications to optimize and personalize customer experiences for Lowes.com.
  • Lowe'S Companies, Inc.
    Ux Architect
    Lowe'S Companies, Inc. Sep 2018 - May 2019
    Mooresville, Nc, Us
    Led UX efforts in an 18-month initiative to migrate DIY how-to content to a new content management system, optimize for organic search and successfully increase conversions.
  • Georgia Southern University
    Director, Enterprise Web
    Georgia Southern University Oct 2017 - Aug 2018
    Statesboro, Georgia, Us
    Managed 10 direct reports, including remote employees, designers, writers, and developers. Chaired the university's web governance committee. Led daily operations related to enterprise software design and development.
  • Georgia Southern University
    Assistant Director, Enterprise Applications
    Georgia Southern University Jan 2015 - Oct 2017
    Statesboro, Georgia, Us
    Implemented a CMS, optimizing 300+ websites for usability and accessibility in 18 months. Reduced new customer support requests to fewer than 1% by optimizing the first-time user login process.
  • Georgia Southern University
    Web Team Manager / Lead Web Developer
    Georgia Southern University Jun 2011 - Dec 2014
    Statesboro, Georgia, Us
    Led a cross-departmental team of up to five staff members and students to support the university’s primary external website and content management system.

Rebekah Hickey, Uxd Skills

Developers Web Design User Interface Design Content Strategy Drupal Technology Business Services Web Development Wordpress Responsive Web Design Xhtml Php Services Jquery Solutions Html 5 Css

Rebekah Hickey, Uxd Education Details

  • Second Wave Dive
    Second Wave Dive
    Strategic Business Thinking
  • University Of North Carolina At Greensboro
    University Of North Carolina At Greensboro
    English
  • University Of Strathclyde
    University Of Strathclyde
    With A Focus On Literature And Cultural Studies.

Frequently Asked Questions about Rebekah Hickey, Uxd

What company does Rebekah Hickey, Uxd work for?

Rebekah Hickey, Uxd works for Rlh Creative

What is Rebekah Hickey, Uxd's role at the current company?

Rebekah Hickey, Uxd's current role is UX Design and Strategy.

What is Rebekah Hickey, Uxd's email address?

Rebekah Hickey, Uxd's email address is re****@****ive.com

What is Rebekah Hickey, Uxd's direct phone number?

Rebekah Hickey, Uxd's direct phone number is +191247*****

What schools did Rebekah Hickey, Uxd attend?

Rebekah Hickey, Uxd attended Second Wave Dive, University Of North Carolina At Greensboro, University Of Strathclyde.

What skills is Rebekah Hickey, Uxd known for?

Rebekah Hickey, Uxd has skills like Developers, Web Design, User Interface Design, Content Strategy, Drupal, Technology, Business Services, Web Development, Wordpress, Responsive Web Design, Xhtml, Php.

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