Rebekka Bennett Email & Phone Number

Austin, Tx, Us

Austin, Texas, United States

Austin, Texas Area

- Provision of leadership and direction toward the accomplishment of global strategic projects for the Global Meeting and Events Operation Team- Development of global, regional, and client-specific operations manual, standard operating procedures (SOPs), and process maps to support the staff with the training as well as to ensure first-rate service delivery - Initiation of efforts in boosting efficiency, profitability, and customer satisfaction by creating and implementing new processes and procedures; as well as in meeting corporate objectives by generating creative ideas, solutions, and opportunities in the entire operations- Assurance of operational consistency and optimization by documenting and actively participating in updating and executing best and new practices across all accounts- Collaboration with implementation managers and technology managers in streamlining cross-regional and cross-account operational delivery by sharing standard procedures, process flows, and tools- Leverage industry expertise in accomplishing the following key roles and responsibilities:-Process manager for new client implementation tasked to create all their processes and training for employees; and-Process lead for the development of processes for client’s internal team on proper utilization of new technology, as well as the deployment of functionalities for global technology platform and tool installation- Expertise in overseeing and accomplishing various projects such as the following:-Process improvement project entailing project planning, operations monitoring operations, and progress report preparation to generate a clear overview of projects and ensure that projects are kept up-to-date;-Global projects to establish global meeting and event process documentation; and-Process development project for virtual/hybrid initiative during pandemic- Proactive coordination and collaboration with cross-functional departments to drive process development and implementation

Austin, Texas

- Evaluation, improvement, and maintenance of processes including global operations manual, while driving continuous improvement and efficiency for the team, particularly in the AMR Region - Deployment of the talent management process for staff hiring, onboarding, development, and retention- Delivery of best-in-class service to assigned internal customer base by keeping team members informed of their duties and responsibilities- Management of employee performance and engagement, including recognition and reward programs for the team, as well as mentorship and role development- Close monitoring, analysis, reporting, and audit of data quality and SOPs utilizing client and internal policies and procedures- Immediate resolution of program delivery issues by acting as an escalation point of contact for customers and the team- Hands-on supervision and guidance of a 25-person team in the capacity of operations manager for a large technology client

Austin, Tx

- Strategic direction of a team comprised of five sourcing specialists and three to four associate meeting planners in the AMR Region- Partnership with regional operations manager to evaluate client-specific delivery requirements as well as to support the deployment of new initiatives or program changes

- Administration of sourcing efforts for various technology events with attendees ranging from 20 to more than 1000- Expert negotiation of legal terms, concessions, and best possible pricing for the component of strategic meetings management (SMM) procurement- Utilization of SMM tools, including Lanyon/Cvent to assist SMM procurement clients in conducting event sourcing and negotiations- Working closely with clients in formulating program-specific sourcing strategies as well as with various business divisions to ensure strict compliance with business policies- Assessment, enhancement, and management of sourcing and contracting processes to guarantee continuous improvement/efficiencies for the team

- Organization and facilitation of consecutive technology events with attendees ranging from 20 to over 2000- Adeptness in managing all aspects of meetings and events, encompassing budget development, site selection, menu creation, room reservation, audio/visual requirements, and meeting room setup and vendor coordination, along with post-event summation, such billing reconciliation- Coordination with stakeholders and event attendees regarding travel, transportation, security, food and beverage, audio/visual, and registration requirements- Setting up of event roadmap and milestones in partnership with clients, while guaranteeing adherence to established deadlines- Conceptualization and development of templates to simplify planning process and communication with stakeholders and vendors- Generation of cost savings through expert negotiation with vendors- Troubleshooting of onsite challenges and last-minute changes to execute necessary courses of action - Attainment of fast-track promotion, from meeting planner to senior meeting planner for exemplary performance in accomplishing assigned tasks

Austin, Texas Area

- Organization and facilitation of consecutive technology events with attendees ranging from 20 to over 2000- Adeptness in managing all aspects of meetings and events, encompassing budget development, site selection, menu creation, room reservation, audio/visual requirements, and meeting room setup and vendor coordination, along with post-event summation, such billing reconciliation- Coordination with stakeholders and event attendees regarding travel, transportation, security, food and beverage, audio/visual, and registration requirements- Setting up of event roadmap and milestones in partnership with clients, while guaranteeing adherence to established deadlines- Conceptualization and development of templates to simplify planning process and communication with stakeholders and vendors- Generation of cost savings through expert negotiation with vendors- Troubleshooting of onsite challenges and last-minute changes to execute necessary courses of action - Attainment of fast-track promotion, from meeting planner to senior meeting planner for exemplary performance in accomplishing assigned tasks

Austin, Texas Area

- Strategic direction of all aspects of corporate and social events for various clients with budgets ranging from $20K to $1M with 15 to more than 1000 attendees- Preparation and presentation of strategic event proposals showcasing company’s event management capabilities- Full responsibility in negotiating and managing contracts, reviewing banquet event orders, and checking orders to acquire appropriate equipment prior to event and while onsite- Fulfillment of other key tasks such as overall vendor communication and coordination for meetings and special events, as well as onsite event management and vendor/staffing procedures

Wakefield, Massachusetts

- Planning and coordination of global events for 10 to 1200 people, including association member meetings, boarding meetings, and special events, such as dinners, receptions, and social gatherings- Proactive coordination with client to deliver first-rate customer service throughout the planning process and oversee onsite program, as well as with offsite ground transportation, entertainment, caterers, and photographers- Presiding over pre-conference meetings, provision of onsite supervision, and reconciliation of billing- Effectiveness in handling onsite challenges and last-minute changes, including ad hoc meetings or audio/visual requests- Establishment of beneficial relationships with client and vendors, while forging a solid foundation of trust and reliance- Identification and fulfillment of program participants’ special needs, including dietary restrictions, disabilities, and logistics concerns- Oversight of all outsourced meeting staff, such as contracting for event and trade show staffing and administration- Development of detailed event pages for event websites, including research and dissemination of local information- Achievement of career advancement to lead a staff of three in the Events Department tasked to manage budgets, deadlines, and client requirements for multiple events, while providing efficient and effective logistical support- Driving force behind the successful arrangement of several trade show booths ranging from individual 10x10 booths to multi-company tech zones, which entailed development and execution of comprehensive guidelines for multi-company tech zones

Bachelor Of Arts - Ba, Psychology

Master Of Arts - Ma, Public Relations/Advertising