National Director, Marketing And Experience Innovation
Ottawa, Ontario, Ca
Leveraging industry best demonstrated practices, the Marketing and Experience Innovation Department delivers on Canadian Blood Services donor facing visual identity, creating differentiation that nurtures the brand, creating donor loyalty and sustainable advocacy across all products nationally. Comprised of 6 functional streams, my role focuses on driving targeted behaviour in a simple and meaningful way. Channel Management and Marketing Analytics, Advertising and Digital Innovation, Donor Experience, Program and Partnership Development, Volunteers and Product Management make up the core pillars that support the activities critical to successful recruitment and stewardship tactics. Products include, whole blood, organs, eye and tissue donation as well as stem cells (adult peripheral/cord blood).• Development, execution and management of multi-pronged marketing campaigns including online marketing, product marketing, brand management and direct marketing• Innovative design and campaign development that inspires action and advocacy across all lifecycle touch-points• Marketing strategy and annual planning including mass advertising and negotiated buy• Develop and align high value marketing content across multiple platforms in alignment with the corporate branding philosophy• Stay current on newly evolving and disruptive industry, digital and social media trends• Define, measure and interpret key performance indicators tied to marketing campaigns and • Piloting new channel development, testing and research• Oversee relationship with external agency partners including advertising and media planning