-Wrote, edited, and published an educational chess book: SmashHouse Chess! -Improved students game sense, pattern recognition and soft skills through concepts shared in the book-Developed and executed a comprehensive marketing strategy through targeted online advertising, social media campaigns, partnerships with chess clubs, and live streaming events to boost visibility and sales.

• Consolidated viewpoints to identify and develop impactful solutions cross-functionally with stakeholders.• Developed & established a standardized program to design, execute & analyze experiment results across all regions.• Collaborate with cross-functional stakeholders to consolidate viewpoints to identify & develop impactful solutions.• Provided project updates & global alignment on initiatives to ensure we are connected to customer & product goal.•Responsible for the end to end process for all experimentation from conception to read out / feature roll out.

• Deliver complex projects from conception to implementation and QA and manage the relationships among them• Work with Engineers in local and remote offices to develop and roll out project workflows• Analyze the pipeline of work and productivity to optimize throughput of the operations team• Supervise temporary workers and optimize resource allocation across offices, languages, and projects• Prioritize and assess impact of bug fixes and ensure new feature requests are fully specified for implementation

● Create processes and documentation to structure requirements from customer feedback resulting in 80% of enhancement requests being moved from ideation to backlog● Collaborate cross functionally with Product Management & Development teams to successfully roll out features● Manage the unified product backlog in order to ensure the features are being developed to specifications

•Drive alignment between the business case and the delivery of projects within the program•Define program, scope, goals, deliverables, and actively manage risk.•Develop a thorough understanding of the business model, operational processes, and key performance indicators.•Drive E2E creation and execution of program roadmap and benefits realization•Develop project release plans and coordinate resources to ensure that the program is successfully completed within defined constraints•Communication within the whole program, across all projects, portfolio team, Supply Chain Transformation, and other partners•Planning changes and improvements within the program and across the whole project•Drive collaboration across workstreams and functions for scalable E2E solution•Drive and maintain workstream alignment to vision and values•Supporting projects in terms of tools where they should track the status of project and issues that occurred on the way

• Manage and drive new product implementations with accuracy and efficiency for QTC Systems• Responsible for Oracle product set up to align with both online and offline channels• Facilitated NPI Office hours discussions to determine project goals and deliverables• Facilitate NPI Core team discussions for grooming, planning and resourcing• Educate NPI stakeholders on established processes, templates and tools• Communicate foreseeable issues with resourcing, timeline and roadblocks to stakeholders• Facilitate prioritization and resourcing discussions• Provide weekly, monthly and quarterly NPI reporting for stakeholders, core and management teams• Identify and drive process improvement throughout the E2E NPI Process

• Responsible in ensuring successful execution of daily operations of IT products processed in production facilities globally• Created SOW based on customer requirements while managing customer relationships daily with internal sales & PMs• Managed orders on manufacturing floors while overseeing process design to ensure projects are completed on time• Coordinated with teams globally to set detailed specifications and implement production plans• Interface with customers to update production progress and address any unforeseen issues• Analyze forecast to make business decisions on capacity planning

• Proactively identified resource requirements, tasks, deliverables, risks, and other issues through the life of projects.• Conducted meetings, facilitated communications, ensured coordination, and cooperation among teams worldwide.•Team lead for the Software Licensing Ordering Guide for Nextest host computers.•Organized, documented and optimized processes and procedures for configurations and builds. •Lead, tracked, supported and adapted large complex cross-functional projects concurrently in an agile environment with competing priorities based on global time zones.

• Oversee new product SKUs and engage in various other pre-mapping activities prior to the program launch date. • Utilize various Cisco Applications for pricing analysis and service configurations to both new and existing products. • Coordinate meetings with Program Managers, SOE Analysts, IT, and various other cross-functional teams to analyze business requirements for each program. • Manage GSP set-ups, develop timelines, and identify possible setbacks to ensure a smooth program launch. • Managed renewal quotes for partners on daily, or as needed.

• NPI Operations, Product Set Up and Support for Cisco Collaboration Technology Group’s software portfolio • Provided oversight on complete Quote to Cash Process for all Collaboration products• Overall responsibility for the orderability of 11.0 Banyan Cisco System release on Major collaboration products. • Provided Data support through Agile, Business Objects, E-Genie, etc. to assist in the strategy and goals of multiple teams• Initiated, created and maintained documentation of training guides to improve new hire ramp up time for 5 Cisco Teams• Responsible for order booking, licensing operations support, generating detailed license consumption and value report. • Responsible for defining business requirements for an automated licensing workspace and ensuring the delivered solution meets specs• Improved and executed operational processes to deliver Cisco Collaboration Technology Products with a value of over $90 million• Trained 6 newly hired managers and analyst while mentoring 1 analyst • Key member to gather product information related to license generation from Product Managers in order to provide business requirements to the IT, Supply Management, and Financer teams to establish a licensing workspace to automate license & report generation

•Perform data mining and data analysis to answer business questions•Create dashboards, periodic and ad hoc reports on key indicators to facilitate campaign monitoring and decision making•Utilize Excel and PowerPoint to turn raw data into communicable insights•Provide data support to Sales and Marketing teams

• Assembles Orders and prepares goods for shipment. • Outbound or Inbound courier or trucking shipment processing. • Shipping/Receiving/Delivery and tracking deliveries. • Has knowledge of commonly used concepts, practices and procedures within field. • Reports damages and discrepancies for accounting, reimbursement and record keeping purposes • Improved processes to decrease build time of products by 20%

• Formulated weekly stock analysis and evaluations reports. • Studied and implemented investment strategies used by the VP of Global Wealth. • Collaborated with a team of 7 to present on a Stock Portfolio evaluation report. • Presented on financial current event reports to a group of 50.