Robert C. Email & Phone Number

Cupertino, California, United States

-Wrote, edited, and published an educational chess book: SmashHouse Chess! -Improved students game sense, pattern recognition and soft skills through concepts shared in the book-Developed and executed a comprehensive marketing strategy through targeted online advertising, social media campaigns, partnerships with chess clubs, and live streaming events to.

San Francisco, California, US

• Consolidated viewpoints to identify and develop impactful solutions cross-functionally with stakeholders.
• Developed & established a standardized program to design, execute & analyze experiment results across all regions.
• Collaborate with cross-functional stakeholders to consolidate viewpoints to identify & develop impactful solutions.
• Provided project updates & global alignment on initiatives to ensure we are connected to customer & product goal.
• Responsible for the end to end process for all experimentation from conception to read out / feature roll out.

Mountain View, CA, US

• Deliver complex projects from conception to implementation and QA and manage the relationships among them
• Work with Engineers in local and remote offices to develop and roll out project workflows
• Analyze the pipeline of work and productivity to optimize throughput of the operations team
• Supervise temporary workers and optimize resource allocation across offices, languages, and projects
• Prioritize and assess impact of bug fixes and ensure new feature requests are fully specified for implementation

San Jose, CA, US

• Create processes and documentation to structure requirements from customer feedback resulting in 80% of enhancement requests being moved from ideation to backlog
• Collaborate cross functionally with Product Management & Development teams to successfully roll out features
• Manage the unified product backlog in order to ensure the features are being developed to specifications

San Jose, CA, US

• Drive alignment between the business case and the delivery of projects within the program
• Define program, scope, goals, deliverables, and actively manage risk.
• Develop a thorough understanding of the business model, operational processes, and key performance indicators.
• Drive E2E creation and execution of program roadmap and benefits realization
• Develop project release plans and coordinate resources to ensure that the program is successfully completed within defined constraints
• Communication within the whole program, across all projects, portfolio team, Supply Chain Transformation, and other partners

Sunnyvale, CA, US

• Manage and drive new product implementations with accuracy and efficiency for QTC Systems
• Responsible for Oracle product set up to align with both online and offline channels
• Facilitated NPI Office hours discussions to determine project goals and deliverables
• Facilitate NPI Core team discussions for grooming, planning and resourcing
• Educate NPI stakeholders on established processes, templates and tools
• Communicate foreseeable issues with resourcing, timeline and roadblocks to stakeholders

Fremont, CA, US

• Responsible in ensuring successful execution of daily operations of IT products processed in production facilities globally
• Created SOW based on customer requirements while managing customer relationships daily with internal sales & PMs
• Managed orders on manufacturing floors while overseeing process design to ensure projects are completed on time
• Coordinated with teams globally to set detailed specifications and implement production plans
• Interface with customers to update production progress and address any unforeseen issues
• Analyze forecast to make business decisions on capacity planning

US

• Proactively identified resource requirements, tasks, deliverables, risks, and other issues through the life of projects.
• Conducted meetings, facilitated communications, ensured coordination, and cooperation among teams worldwide.
• Team lead for the Software Licensing Ordering Guide for Nextest host computers.
• Organized, documented and optimized processes and procedures for configurations and builds.
• Lead, tracked, supported and adapted large complex cross-functional projects concurrently in an agile environment with competing priorities based on global time zones.

San Jose, CA, US

• Oversee new product SKUs and engage in various other pre-mapping activities prior to the program launch date.
• Utilize various Cisco Applications for pricing analysis and service configurations to both new and existing products.
• Coordinate meetings with Program Managers, SOE Analysts, IT, and various other cross-functional teams to analyze business requirements for each program.
• Manage GSP set-ups, develop timelines, and identify possible setbacks to ensure a smooth program launch.
• Managed renewal quotes for partners on daily, or as needed.

San Jose, CA, US

• NPI Operations, Product Set Up and Support for Cisco Collaboration Technology Group’s software portfolio
• Provided oversight on complete Quote to Cash Process for all Collaboration products
• Overall responsibility for the orderability of 11.0 Banyan Cisco System release on Major collaboration products.
• Provided Data support through Agile, Business Objects, E-Genie, etc. to assist in the strategy and goals of multiple teams
• Initiated, created and maintained documentation of training guides to improve new hire ramp up time for 5 Cisco Teams
• Responsible for order booking, licensing operations support, generating detailed license consumption and value report.

Palo Alto, CA, US

• Perform data mining and data analysis to answer business questions
• Create dashboards, periodic and ad hoc reports on key indicators to facilitate campaign monitoring and decision making
• Utilize Excel and PowerPoint to turn raw data into communicable insights
• Provide data support to Sales and Marketing teams

• Assembles Orders and prepares goods for shipment.
• Outbound or Inbound courier or trucking shipment processing.
• Shipping/Receiving/Delivery and tracking deliveries.
• Has knowledge of commonly used concepts, practices and procedures within field.
• Reports damages and discrepancies for accounting, reimbursement and record keeping purposes
• Improved processes to decrease build time of products by 20%

New York, NY, US

• Formulated weekly stock analysis and evaluations reports.
• Studied and implemented investment strategies used by the VP of Global Wealth.
• Collaborated with a team of 7 to present on a Stock Portfolio evaluation report.
• Presented on financial current event reports to a group of 50.

Certification, Product Management

Master Of Business Administration - Mba, Organizational Leadership

Global Enterprise Management Seminar Series

Bachelor Of Science, Managerial Economics

Associate Of Arts (A.A.), Business