Provide front desk reception duties for the office which includeshandling of all phone calls and manage internal and externalcustomers timely and professionally Receive and greet all visitors in a professional and warm manner Collect and distribute all incoming mail and courier items Develop and maintain a tracking system on all incoming andoutgoing courier items for the office Assist General Office administration Assist in the coordination of ad-hoc company functions/events. Assist in any ad-hoc duties, projects and activities as and whenrequired Perform full admin support to the team and department Perform data-entry, documentation, printing and filling duties Maintain a proper and user friendly filling and document controlsystem for recording and tracking of all documents Create and maintain useful database for the department

• Telemarketing• Organizing Meeting & Visiting Clients in UAE• Emails sending using Outlook Express• Travelling Abroad on Company Expense for Exhibition & Marketing Activities• Other Normal Jobs Related to Data, Exhibition & Advertisement Space Selling • Ensuring meetings are effectively organized and maintained of software packages, such as Microsoft Word, Outlook, Powerpoint, Excel, Access, etc., to produce correspondence and documents and to maintain presentations, records, spreadsheets, and databases.• Serve visitors by greeting, welcoming, directing and announcing them appropriately• Answer, screen and forward any incoming phone calls while providing basic information when needed • Maintaining effective records and administration • Receive and sort daily mail/deliveries/couriers• Arranging travel and accommodation for staff or customers and other external contacts• Liaising with colleagues and external contracts to book travel and accommodation• Update appointment calendars and schedule meetings / appointments• Upholding legal requirements• Organizing and storing paperwork, documents, sometimes on behalf of other colleagues• Perform other clerical receptionist duties such as filing, photocopying, collating, faxing etc.Advertisement Space Selling

• Resolve technical issues for customers via phone and email• Ability to resolve complex customer and product issues using highly developed analytical skills• Accurately document all customer contacts, resolution, steps and gather customer feedback to enhance products and services • Report trends leading to recurring technical problems• Create support documentation to be use for troubleshooting • Continuously increase technical aptitude and customer service skills as well as improve organizational performances by identifying efficiencies in work flow and introducing policy/procedure changes• Test functionality and report issues found through service request

 Responded promptly and answered/resolved customer inquiries and complains. Communicated directly with customers by phone. Investigated and resolved service issues and/or products’ problems. Managed customers’ database accounts, performed customer verifications and processed applications, orders and requests. Evaluated frequently all information to handle customer satisfaction level. Processed customer's credit card application and activating credit cards  Kept records of customer interactions and action taken including – transactions, comments, and inquiries and complains. Contact prospective clients to develop sales leads and set up appointments for sales people.