Recky Nunez Email & Phone Number

Wellington, New Zealand

Wellington, Wellington Region, New Zealand

Supporting and ensuring uptime of all Police critical systems. Managing priority one and priority two incidents nationwide and owning the Incident Management practice (ITIL).

Wellington, New Zealand

Managing the Service Desk Analysts and Engineer Technical Support staff providing effective 24/ 7 first point of contact support services for all ICT incidents and requests for Police and other government agencies providing emergency services.- Provided effective service delivery capability in a way that is aligned with the ICTSC strategic vision.

Wellington, New Zealand

Managing day to day operations within an I.T Service Desk.- Managed resourcing around call volumes and awaiting incidents and requests in the queue. - Delegated daily tasks to staff and ensuring staff workloads are at an acceptable level.- Managed customer escalations right up to resolution.- Provided guidance to both Service Desk Analysts and Technical.

Wellington & Wairarapa, New Zealand

Supporting to the delivery of Police I.T requirements using specialist technical knowledge and advice to respond and resolve requests from end users in line with ICT procedures.- Prioritizing and diagnosing incidents in accordance to agreed procedures. Investigating causes then seeking resolution and escalating those that cannot be resolved to appropriate.

Wellington & Wairarapa, New Zealand

Provided basic and technical end user support to New Zealand Police staff.- Leading the Windows 8.1 device, applications and infrastructure support from a service desk level.- Took ownership and accountability of issues relating to the Enterprise Services project.- Fostered relationships between internal and external parties such as Spark.- Continually.

Wellington & Wairarapa, New Zealand

- Arranged inbound and outbound calling services for businesses.- Leading and motivating a team of home based staff.- Implemented call center infrastructure and processes.- Hiring and recruiting staff.- Implemented training and development systems.- Ensured adequate resourcing for campaigns and delivered on client expectations.- Created plans for upcoming.

Wellington & Wairarapa, New Zealand

- Provided home energy efficiency solutions to prospects.- Communicated with potential clients in person discussing requirements.- Used trust, sales tactics and process to create buy-in.- Implemented a telemarketing campaign to generate leads.- Implemented an online lead generation system.- Created marketing material to help promote the business.- Met with.

Wellington & Wairarapa, New Zealand

- Promoted from an Account Management role for the corporate office.- Show-cased what 2Degrees Mobile had to offer to local businesses.- Helped local businesses and government make better use of mobiles.- Provided businesses with better mobile packages.- Created and developed relationships with business owners within my assigned territory.- Fostered.

Wellington & Wairarapa, New Zealand

- Ensured the retention of existing clients and renewed contracts.- Communicated with clients through the phone daily.- Tailored new mobile packages for businesses and future proofed mobile requirements.- Provided direct technical support for any issues around various mobile phones, radio network issues and plans for clients.- Developed relationships with.

Lower Hutt, Wellington

- Lead and motivated a team of up to 30 staff in both a call center (inbound and outbound) environment and field level.- Implemented call center infrastructure and processes from day one.- Created growth from two staff to 30 staff in the space of three years.- Hired, trained and developed staff.- Implemented training and development opportunities.- Managed.

Lower Hutt, Wellington

- Entered quotes in to a CRM system from sales consultants nationwide.- Met agreed time-frames and deadlines set by the Chief Finance Officer.- Ensured details were entered correctly.- Was telemarketing role at the same time.

Lower Hutt, Wellington

- Made outbound calls to New Zealand residents promoting home energy efficiency products.- Appointed as second in charge.- Created rapport over the phone with prospects.- Used telemarketing techniques to generate leads.- Created training material for new and existing staff members.- Trained new and existing staff members.- Hired and recruited staff..

Lower Hutt, Wellington

- Sold vehicles to the general public.- Communicating with prospects to find out requirements.- Matched client requirements with vehicles.- Created trust with customers.- Provided customers with buying options and completed transactions.- Prepared vehicles for display.- Managed the yard.- Key holder.- Prepared purchase agreements.

Lower Hutt, Wellington

- Sold Sky T.V subscriptions through the door to door knocking to the general public.- Communicated with prospects to find out requirements.- Created tailored packages to match requirements.- Completed agreements and provisioned services.- Created the drive and motivation to knock on doors daily.- Developed relationships with clients.

Lower Hutt, Wellington

- Door knocking asking residents to participate in radio research.- Created rapport with residents at a very short amount of time.- Clearly communicated what the survey involved.- Re-visited participants after a week to collect the research papers.

Lower Hutt, Wellington

- Made outbound calls to New Zealand residents offering insurance reviews.- Ensured prospects met the criteria.- Created rapport quickly over the phone.- Ensured call volume standards were met.- Ensured results were met.

Active Directory & Server Fundamentals, Information Technology

Core concepts of Active Directory on a Windows Server, including Active Directory Installation, organisational units, and management.

Ncea Level 1, 2 And 3., College

Primary To Intermediate