Recky Nunez Email & Phone Number

Wellington, New Zealand

Wellington, Wellington Region, New Zealand

Supporting and ensuring uptime of all Police critical systems. Managing priority one and priority two incidents nationwide and owning the Incident Management practice (ITIL).

Wellington, New Zealand

Managing the Service Desk Analysts and Engineer Technical Support staff providing effective 24/ 7 first point of contact support services for all ICT incidents and requests for Police and other government agencies providing emergency services.- Provided effective service delivery capability in a way that is aligned with the ICTSC strategic vision andservice objectives.- Managed Service Desk adherence to ICT standards and procedures, including but not limited to change control… Show more Managing the Service Desk Analysts and Engineer Technical Support staff providing effective 24/ 7 first point of contact support services for all ICT incidents and requests for Police and other government agencies providing emergency services.- Provided effective service delivery capability in a way that is aligned with the ICTSC strategic vision andservice objectives.- Managed Service Desk adherence to ICT standards and procedures, including but not limited to change control, data integrity and security requirements. - Ensured team members are responding appropriately to customer requests and incidents and meetingquality standards. - Provided advice to the Service Desk Analysts and Engineer Technical Support staff when they haveidentified a problem call or are unsure of procedures relating to any task or problem. - Coached Service Desk staff to ensure their performance meets acceptable standards and/or identifiestraining and performance management requirements.- Ensured health and safety standards and procedures are adhere to and encourages staff to utilise well being services.- Ensured appropriate strategies and policies are implemented, accepted and followed to meet agreed service agreements.- Planned develops and monitors the performance of staff in their team ensuring that they are motivated, trained and able to meet agreed performance indicators. - Provided technical leadership and direction for the team, and acts as a role model. - Maintained and created relationships with internal and external stakeholders. Show less

Wellington, New Zealand

Managing day to day operations within an I.T Service Desk.- Managed resourcing around call volumes and awaiting incidents and requests in the queue. - Delegated daily tasks to staff and ensuring staff workloads are at an acceptable level.- Managed customer escalations right up to resolution.- Provided guidance to both Service Desk Analysts and Technical Support Engineers around services supported.- Managed high priority and critical incidents to ensure they are resolved… Show more Managing day to day operations within an I.T Service Desk.- Managed resourcing around call volumes and awaiting incidents and requests in the queue. - Delegated daily tasks to staff and ensuring staff workloads are at an acceptable level.- Managed customer escalations right up to resolution.- Provided guidance to both Service Desk Analysts and Technical Support Engineers around services supported.- Managed high priority and critical incidents to ensure they are resolved in a timely manner (incident management). Show less

Wellington & Wairarapa, New Zealand

Supporting to the delivery of Police I.T requirements using specialist technical knowledge and advice to respond and resolve requests from end users in line with ICT procedures.- Prioritizing and diagnosing incidents in accordance to agreed procedures. Investigating causes then seeking resolution and escalating those that cannot be resolved to appropriate third level teams. (Level 4 Incident Management - USUP).- Providing technical expertise to enable the correct application of… Show more Supporting to the delivery of Police I.T requirements using specialist technical knowledge and advice to respond and resolve requests from end users in line with ICT procedures.- Prioritizing and diagnosing incidents in accordance to agreed procedures. Investigating causes then seeking resolution and escalating those that cannot be resolved to appropriate third level teams. (Level 4 Incident Management - USUP).- Providing technical expertise to enable the correct application of operational procedures. Contributing to planning, implementation of maintenance and installation work, including building and management of systems as well as components in computing environments. (Level 4 IT Infrastructure - ITOP)- Identifying and resolving issues with applications. Using application management software and tools to collect data and carry out agreed application maintenance tasks. (Level 3 Applications Support - ASUP)- Installing or removing hardware and/or software using supplied instructions and tools where appropriate. Conduct tests, corrects malfunctions as well as documenting results in accordance to procedures. (Systems Installation and Decommissioning - HSIN).- Identifying, resolve ECN network problems through agreed procedures using network management software. (Level 3 Network Support - NTAS).- Administering and managing Active Directory objects.- Managing and maintaining servers.- Provisioning remote access tokens (RSA).- Provisioning and maintaining access to Police sites. Show less

Wellington & Wairarapa, New Zealand

Provided basic and technical end user support to New Zealand Police staff.- Leading the Windows 8.1 device, applications and infrastructure support from a service desk level.- Took ownership and accountability of issues relating to the Enterprise Services project.- Fostered relationships between internal and external parties such as Spark.- Continually creating, implementing and improving processes.- Ensured all information is clearly communicated in a level in which all… Show more Provided basic and technical end user support to New Zealand Police staff.- Leading the Windows 8.1 device, applications and infrastructure support from a service desk level.- Took ownership and accountability of issues relating to the Enterprise Services project.- Fostered relationships between internal and external parties such as Spark.- Continually creating, implementing and improving processes.- Ensured all information is clearly communicated in a level in which all parties understand.- Created documentation for training purposes and for colleagues to utilize.- Continually educating and assisting colleagues in incidents they are unsure of.- Providing continuous, constructive feedback and reporting to management.- Engaged internal and external parties in high priority incidents towards a timely resolution.- Met customer service requirements. Show less

Wellington & Wairarapa, New Zealand

- Arranged inbound and outbound calling services for businesses.- Leading and motivating a team of home based staff.- Implemented call center infrastructure and processes.- Hiring and recruiting staff.- Implemented training and development systems.- Ensured adequate resourcing for campaigns and delivered on client expectations.- Created plans for upcoming campaigns.- Deliver on client expectations.- Managed complaints from until a satisfactory resolution is… Show more - Arranged inbound and outbound calling services for businesses.- Leading and motivating a team of home based staff.- Implemented call center infrastructure and processes.- Hiring and recruiting staff.- Implemented training and development systems.- Ensured adequate resourcing for campaigns and delivered on client expectations.- Created plans for upcoming campaigns.- Deliver on client expectations.- Managed complaints from until a satisfactory resolution is reached.- Managed business budgets and expenses.- Communicated with staff daily seeking feedback and training opportunities.- Provided staff with constructive feedback and training weekly.- Monitored statistical call data seeking and implemented ways to improve results.- Ensured staff meet key performance indicators.- Set goals for individuals, team and the business.- Reviewed goals consistently and ensuring all are tracking in the right direction. Show less

Wellington & Wairarapa, New Zealand

- Provided home energy efficiency solutions to prospects.- Communicated with potential clients in person discussing requirements.- Used trust, sales tactics and process to create buy-in.- Implemented a telemarketing campaign to generate leads.- Implemented an online lead generation system.- Created marketing material to help promote the business.- Met with builders and suppliers on site to see how products would fit as a home solution.- Met with external advertising… Show more - Provided home energy efficiency solutions to prospects.- Communicated with potential clients in person discussing requirements.- Used trust, sales tactics and process to create buy-in.- Implemented a telemarketing campaign to generate leads.- Implemented an online lead generation system.- Created marketing material to help promote the business.- Met with builders and suppliers on site to see how products would fit as a home solution.- Met with external advertising agencies and created some opportunities around advertising for the business.- Obtained a huge amount of basic and technical knowledge around home energy efficiency solutions. Show less

Wellington & Wairarapa, New Zealand

- Promoted from an Account Management role for the corporate office.- Show-cased what 2Degrees Mobile had to offer to local businesses.- Helped local businesses and government make better use of mobiles.- Provided businesses with better mobile packages.- Created and developed relationships with business owners within my assigned territory.- Fostered relationships with existing and new clients.- Provided direct technical support for any issues around various mobile… Show more - Promoted from an Account Management role for the corporate office.- Show-cased what 2Degrees Mobile had to offer to local businesses.- Helped local businesses and government make better use of mobiles.- Provided businesses with better mobile packages.- Created and developed relationships with business owners within my assigned territory.- Fostered relationships with existing and new clients.- Provided direct technical support for any issues around various mobile phones, radio network issues and plans for clients.- Fully trained in ADSL, VDSL, Cable and UFB broadband services.- Used trust, company values, sales tactics and process to create buy-in.- Created on-going sales opportunities to ensure monthly targets were met.- Provided management with continuous reporting around sales opportunities.- Provided feedback to management on any potential improvements.- Prepared agreements and provisioned mobile services. Show less

Wellington & Wairarapa, New Zealand

- Ensured the retention of existing clients and renewed contracts.- Communicated with clients through the phone daily.- Tailored new mobile packages for businesses and future proofed mobile requirements.- Provided direct technical support for any issues around various mobile phones, radio network issues and plans for clients.- Developed relationships with clients through the phone.- Provided reporting to business owners about mobile usage.- Recommended and implemented… Show more - Ensured the retention of existing clients and renewed contracts.- Communicated with clients through the phone daily.- Tailored new mobile packages for businesses and future proofed mobile requirements.- Provided direct technical support for any issues around various mobile phones, radio network issues and plans for clients.- Developed relationships with clients through the phone.- Provided reporting to business owners about mobile usage.- Recommended and implemented ways for businesses to make better use of mobiles.- Developed an understanding of how radio networks operate.- Created a new company record of the most contract renewals in one month. Show less

Lower Hutt, Wellington

- Lead and motivated a team of up to 30 staff in both a call center (inbound and outbound) environment and field level.- Implemented call center infrastructure and processes from day one.- Created growth from two staff to 30 staff in the space of three years.- Hired, trained and developed staff.- Implemented training and development opportunities.- Managed high call volumes, resourcing, performance and results.- Motivated staff to perform to there potential and created a… Show more - Lead and motivated a team of up to 30 staff in both a call center (inbound and outbound) environment and field level.- Implemented call center infrastructure and processes from day one.- Created growth from two staff to 30 staff in the space of three years.- Hired, trained and developed staff.- Implemented training and development opportunities.- Managed high call volumes, resourcing, performance and results.- Motivated staff to perform to there potential and created a positive working environment- Reviewed call handling, quality, results and provided staff with constructive feedback.- Ensured staff are meeting key performance indicators.- Prioritized and managed delegation of tasks to staff.- Managed budgets and expenses.- Created and developed relationships with internal and external parties.- Arranged the attendance and promotion of the business at trade shows nationwide.- Ensured that the company was presented professionally at trade shows.- Provided clear and accurate reporting to the Chief Executive Officer, National Sales Manager and Lead Generation Manager.- Reviewed and managed complaints from clients and prospects to a satisfactory resolution.- Set goals for individuals and the team.- Reviewed goals regularly to ensure we were tracking in the right direction.- Communicated with all staff daily before work commenced. Show less

Lower Hutt, Wellington

- Entered quotes in to a CRM system from sales consultants nationwide.- Met agreed time-frames and deadlines set by the Chief Finance Officer.- Ensured details were entered correctly.- Was telemarketing role at the same time.

Lower Hutt, Wellington

- Made outbound calls to New Zealand residents promoting home energy efficiency products.- Appointed as second in charge.- Created rapport over the phone with prospects.- Used telemarketing techniques to generate leads.- Created training material for new and existing staff members.- Trained new and existing staff members.- Hired and recruited staff.- Learned advanced knowledge about insulation, heating systems and solar systems.- Created growth in the call center… Show more - Made outbound calls to New Zealand residents promoting home energy efficiency products.- Appointed as second in charge.- Created rapport over the phone with prospects.- Used telemarketing techniques to generate leads.- Created training material for new and existing staff members.- Trained new and existing staff members.- Hired and recruited staff.- Learned advanced knowledge about insulation, heating systems and solar systems.- Created growth in the call center expanding the number of staff.- Top performer in terms of results of all time. Show less

Lower Hutt, Wellington

- Sold vehicles to the general public.- Communicating with prospects to find out requirements.- Matched client requirements with vehicles.- Created trust with customers.- Provided customers with buying options and completed transactions.- Prepared vehicles for display.- Managed the yard.- Key holder.- Prepared purchase agreements.

Lower Hutt, Wellington

- Sold Sky T.V subscriptions through the door to door knocking to the general public.- Communicated with prospects to find out requirements.- Created tailored packages to match requirements.- Completed agreements and provisioned services.- Created the drive and motivation to knock on doors daily.- Developed relationships with clients.

Lower Hutt, Wellington

- Door knocking asking residents to participate in radio research.- Created rapport with residents at a very short amount of time.- Clearly communicated what the survey involved.- Re-visited participants after a week to collect the research papers.

Lower Hutt, Wellington

- Made outbound calls to New Zealand residents offering insurance reviews.- Ensured prospects met the criteria.- Created rapport quickly over the phone.- Ensured call volume standards were met.- Ensured results were met.

Active Directory & Server Fundamentals, Information Technology

Core concepts of Active Directory on a Windows Server, including Active Directory Installation, organisational units, and management.

Ncea Level 1, 2 And 3., College

Primary To Intermediate