Writer's Assistant to multiple #1 New York Times best selling authors: • Susan Cain, author of QUIET, The Power of Introverts in a World That Can’t Stop Talking • Cali Williams Yost, Author and CEO Flex+Strategy Group • Rebecca Skoot, author of THE IMMORTAL LIFE OF HENRIETTA LACKS • Susan Orlean, author of RIN TIN TIN, THE ORCHID THIEF and more • Gillian Flynn, author of GONE GIRL, SHARP OBJECTS and DARK PLACES • Jeanne Marie Laskas: author of several books, including HIDDEN AMERICA • Cheryl Strayed, author of WILD, TINY BEAUTIFUL THINGS and TORCH • Kristen Iversen, author of FULL BODY BURDEN: Growing Up in the Nuclear Shadow of Rocky Flats • Lee Gutkind, author of many books, including YOU CAN'T MAKE THIS STUFF UP I make my writer's worlds run smoothly. II manage and negotiate speaking engagements. I am a Community Manager. I manage website content using WordPress, and project manage website redesigns. I write Reading Group Discussion Questions and FAQs. I understand my audience and deftly manage relationships with bookstores, readers, agents, and various publishers & press contacts around the world. I am an eagle-eyed copy editor. I manage press inquiries from around the world. I handle insanely busy calendars, including managing and coordinating events, interviews and travel.

Managed all aspects of the product lifecycle for Regence Life and Health, employee assistance program and Regence Advantages discount program. • Produced compelling business case and launched Critical Illness Protection product, including go-to-market strategy, communication plan and playbook • Launched InterM short term medical product and enabled credit card transaction capability• Developed and implemented first Regence Life and Health marketing plan• Redesigned all sales literature for Regence Life and Health and Regence Advantages• Managed 250 vendor relationships, including contract negotiation and termination• Consolidated state specific discount programs, improving member access and resulting in savings of $48,000/year • Identified best practices in weight loss programs and project leader for cross-functional team to roll-out Jenny Craig and GlobalFit discount• Managed employee assistance program vendor relationship and benefit design

Managed sales/marketing, training and program collateral development for seven health care services programs, including disease management and health coach. Implemented the creative strategy, design execution and sales roll-out. Responsible for overseeing effectiveness and results for sales support intranet site and development of sales training. Composed newsletters, edited workbooks, developed overarching communication plans and contributed to Sales request for proposals (RFPs).• Designed a comprehensive suite of sales material to enable Sales to articulate the value proposition and proof points of each program to members, groups and brokers• Facilitated launch of Turning Point obesity product, including creation of member workbook, sales training, communication plan and messaging• Created sales support intranet site and developed sales tools, improving quality and timeliness• Structured and scripted site visits and technology demo for existing groups and prospects, resulting in higher sales and retention• Implemented strategies to revitalize health coach program, increasing member enrollment and engagement• Supported development and implementation of Regence wellness story

Responsible for correcting errors in grammar, spelling, usage, style for two books: "The Immortal Life of Henrietta Lacks" by Rebecca Skloot and "Knit Socks" by Betsy McCarthy. Included identification of awkward transitions and inconsistencies as well as providing written alternatives for the author's consideration.

Designed, managed and implemented projects for the Oregon Sales Division, including new product development, program management and pharmacy initiatives. Coordinated annual recognition event and quarterly agent roadshows. • Led product rules sub-group, developed group administrator guide and benefit summaries for the first consumer directed group health plans, BlueChoices• Developed BlueChoices sell over strategy with divisional vice presidents, which required expert negotiation skills and diplomacy due to sensitivity of project• Coordinated all aspects of agent kick-off for BlueChoices product launch• Implemented and promoted free diabetic glucose monitor program, prescription coupon mailings, authorization list and formulary name change • Delivered quarterly training to the Sales department on enterprise-wide initiatives, product orientation to new employees, and company-wide training to non-operational audiences

Coordinated all aspects of renewals and new group set-up, including presentation of benefits at enrollment meetings and health fairs. Identified root causes of complex system and policy issues, and created lasting solutions to assure service excellence. • Represented Sales as "subject matter expert" in company-wide projects and implementations• Identified gap in Sales training and created module to optimize use of the customer service system• Processed renewals for large groups with complex and unique benefits